Review Insights · Google Play
Sole Retriever - Sneakers
Sole Retriever · 1,564 ratings · ★ 4.5
4.5
★★★★★
1,564 ratings
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Top complaints - extracted from 45 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
10 negative reviews mention this · 22% of all complaints
★★★★★ "awful took my subscription fee after canceling and then promised me a refund then didn't refund me." - Dana Debroy
2
"notifications"
9 negative reviews mention this · 20% of all complaints
★★★★★ "Doesn't work well on my z fold 7. Error screens everywhere and I can't customize notifications." - Nico
3
"money"
8 negative reviews mention this · 18% of all complaints
★★★★★ "there's no where to sign to my accout screen get stared thats all this straight bs, but they still taking my money every month" - Andre Campbell
4
"doesn"
7 negative reviews mention this · 16% of all complaints
★★★★★ "waste of time. paid for pro, doesn't help at all. bots still ruin everything. Sneaker head resellers are trash humans beings." - KPT Carnye
5
"every"
5 negative reviews mention this · 11% of all complaints
★★★★★ "waste of time. paid for pro, doesn't help at all. bots still ruin everything. Sneaker head resellers are trash humans beings." - KPT Carnye
6
"work"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Doesn't work well on my z fold 7. Error screens everywhere and I can't customize notifications." - Nico
7
"freezes"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Freezes any time I try to do anything at all. Trying to get notifications for specific raffles? Frozen. Change notification settings to not get bombarded with bricks? Frozen. Scroll down a list of available shoes? Frozen. Simply go back one…" - Roger Brandstetter
📋 All 45 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
constantly being logged out and it telling me there has been an issue. it started iut great....now not so much.
waste of time. paid for pro, doesn't help at all. bots still ruin everything. Sneaker head resellers are trash humans beings.
there's no where to sign to my accout screen get stared thats all this straight bs, but they still taking my money every month
This app has had so many bugs for a while now that im probably just going to go with someone else. Everytime I click a notification of a restock the app just takes me to a previous restock ive clicked even if ive closed the tab. So by the time I exit out of that window and click the correct one again its to late. Defeats the whole purpose of the app.
awful took my subscription fee after canceling and then promised me a refund then didn't refund me.
you expect me to pay to be notified????!!!!
Why would I pay 15 a month to find out about drops that send notifications straight to my phone. People this app is unnecessary and the reason people think a pair of $100 dunks should sell for $1500 🤣
Can't even use without paying for a subscription.
straight up scammers , when I woke up some how without my permission they auto signed me up for a subscription to there scammed sight and tried charging my credit card I'm definitely reporting them to Google
Been buying Sneakers a Long time, If i could give Zero Stars i Definitely would!! The app is HORRIBLE.. It does Nothing, the info is bogus and helps in no way. The nike stock check is BS, I wanted 2 pairs on 2 different dates did EVERYTHING app says to do and couldn't get either pair!! No Raffles, No drops, No accurate stock checks, ONLY RESELLERS INFO WORKED TRUE TO INFO ON APP!!! The app is a money grab just like the Greedy resellers that probably own it!! HORRIBLE GARBAGE!!
Update they said they would refund me my money if i reached out. Thats a lie. I tried emailing them 5 times and never got a response. So again , unfortunately, the lowest I can go is 1 star. They are a bunch of clowns, and they delete reviews if it's negative.
App doesn't work. I keep getting "session expired" and I can't renew my subscription. I have tried uninstalling, clearing cache and storage, changing internet connection, rebooting device and nothing works. It has been this way for months. I have tried reaching out to support with no response.
Every time I open the app it reads that my session has expired and will not let me use the app. It's 100% broken.
Canceled the subscription and these douchbags still charge and they don't issue refunds. Unfortunately 1 star is the lowest you can go. Don't use these scamming scumbags
I pay monthly for this app and I'm about to cancel it. Most of the time I get notifications late about everything so by the time I get the notification I rarely am able to cop a pair. I mean what am I paying for??? Just to get a hundred late notifications everyday?? This app is supposed to help you secure the kicks you want!! I'm going to look for an alternative app!
Not worth the money at all this app is supposed to notify you when there's a shock drop on snkrs. It doesn't. It lies about drops and charges for information that can easily ve found on free platforms. This app is a dumpster fire 🔥
Finally get it set up, stopped all notifications because my phone didn't stop pinging every 5 minutes with stuff I've no interest in. Switched all notifications off. And still notifications come through. I would need a separate phone just for this app as it completely buries you in notifications everything else gets lost in them. Stupid.
This app doesn't let you do anything but take your money
New update, no change Real time notifications will only work for 24 hours and stop! Fix this ASAP
I uninstalled because of obnoxious ads urging me to subscribe to "stop taking LS"
Paying for raffle information.... LOL
Freezes any time I try to do anything at all. Trying to get notifications for specific raffles? Frozen. Change notification settings to not get bombarded with bricks? Frozen. Scroll down a list of available shoes? Frozen. Simply go back one page? Frozen. More or less useless. Will be unsubscribing shortly.
Downloaded app, and it doesn't work from the jump. It tells me I have an account, I hit reset password, and it freezes then loop. I hit get help, it says services down. Trash, I'll pass
Has problems retrieving details "Something went wrong" on every page of the app sadly. I even had purchased the Pro plan.
Scam
THIS IS A SCAM!!!!!
Too expensive
Freezes so much on android.
Scam
Absolutely broken trash. Owner is stealing your money. Constant freezes, notifications for GR trash constantly even after turning them off, never heat notifications, being beat out by free accounts on X. This is a flat out ripoff and should be removed from the store.
Wow so you need to sign in and then they let you know it's a subscription. The site is free to use so not really sure why I need to pay for the app.
Worst app ever, it freezes and crashes constantly. What a joke!
App runs incredibly poorly on my device, sometimes the page won't even scroll or register when I try to click to another section. Awful, avoid.
Can't use without expensive subscription
stupid update causes unable to log in at all after it logged out for update ! fix asap !! Page hang at the Silly Dog pic !!
Damn scammers... refer 5 people to get access... and then pay a subscription to use? Have a life! Scammers!
I paid for the subscription for a little over a year, and I barely, if ever, benefited from it. I had a free app that would give me faster notifications and faster access to shoes than this ripp off. Believe me when I tell you that sometimes some of the best drops don't pop up or it comes late and everyone already bought the shoe. 🤦🏽 and the shoe give away is a scam for sure. They're not real people who win. All that money in the trash
App doesn't work
Doesn't work well on my z fold 7. Error screens everywhere and I can't customize notifications.
Adjusted my stars because this app has gone downhill since its earlier days it seems. Just coming back to the app after about a year or so just to find it being extremely buggy is disappointing. Im having to uninstall and reinstall every time i wanna use the app, and im paying $15 a month. Bad time to come back I guess. First review-This app has helped me win multiple shoes since I started using it. It's easy to use and gives constant and sometimes early links to cop merch.
Won't let me upgrade my subscription
It works! But I don't get all the notifications- instead I get the ones I don't want. Checked with a friend who referred it to me. Yes I have the ProPlan but he gets all the notifications and I only get certain types. Like all Asics. I DO NOT LIKE ASICS. We were at lunch and he kept getting notifications while I didn't but we have the same plan. Asked for support and they responded with "All set!"
Horrible connection to sites and slow timing to get the items shown too!! Not worth the money at all!!
I did love this app. I love Auto cart. I also love being able to add my wins and buys to my collection, but I can't do that anymore. The app just closes. I do pay monthly. Not sure what is going on. Have been waiting for a fix, but still nothing.
Once again, it does not allow me to log in or reset my password. I have contacted the mobile technician.
Sentiment summary
87%
Positive (4-5★)
5%
Neutral (3★)
8%
Negative (1-2★)