Review Insights · Google Play
SONIC Drive-In - Order Online
Sonic Industries Services, Inc. · 755,806 ratings · ★ 4.6
4.6
★★★★★
755,806 ratings
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Top complaints - extracted from 72 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"sonic"
17 negative reviews mention this · 24% of all complaints
★★★★★ "I was wondering why my past 2 drinks was full price, not half off cause I ordered it on the app. When I questioned the speaker guy he said that it was no longer a thing, Happy Hour. is that really optional at all Sonics now? Even though it …" - Charold “Carol” Robinson
2
"order"
16 negative reviews mention this · 22% of all complaints
★★★★★ "Even with the new/updated app, it still gets stuck in checkout and will not proceed from there. By far the worst mobile ordering app I have ever used." - Daniel Paige
3
"drinks"
14 negative reviews mention this · 19% of all complaints
★★★★★ "I was wondering why my past 2 drinks was full price, not half off cause I ordered it on the app. When I questioned the speaker guy he said that it was no longer a thing, Happy Hour. is that really optional at all Sonics now? Even though it …" - Charold “Carol” Robinson
4
"update"
13 negative reviews mention this · 18% of all complaints
★★★★★ "Even with the new/updated app, it still gets stuck in checkout and will not proceed from there. By far the worst mobile ordering app I have ever used." - Daniel Paige
5
"sign"
12 negative reviews mention this · 17% of all complaints
★★★★★ "having issues left and right since the updates and now can't even sign in to my own damn account on a new phone. password reset does nothing and the facebook sign in is not working. i have to go through the incognito tab on my mobile browse…" - Lacey
6
"price"
11 negative reviews mention this · 15% of all complaints
★★★★★ "I was wondering why my past 2 drinks was full price, not half off cause I ordered it on the app. When I questioned the speaker guy he said that it was no longer a thing, Happy Hour. is that really optional at all Sonics now? Even though it …" - Charold “Carol” Robinson
7
"half"
11 negative reviews mention this · 15% of all complaints
★★★★★ "I was wondering why my past 2 drinks was full price, not half off cause I ordered it on the app. When I questioned the speaker guy he said that it was no longer a thing, Happy Hour. is that really optional at all Sonics now? Even though it …" - Charold “Carol” Robinson
8
"food"
10 negative reviews mention this · 14% of all complaints
★★★★★ "garbage app doesn't seem to inform crew thst you're in a stall waiting. There's no way to check in AGAIN, soooo... Waiting for 15 minutes is fun. Getting cold fries and a soggy burger is too. Getting asked if I uninstalled the app as if I'm…" - Guy Gondron
9
"facebook"
10 negative reviews mention this · 14% of all complaints
★★★★★ "having issues left and right since the updates and now can't even sign in to my own damn account on a new phone. password reset does nothing and the facebook sign in is not working. i have to go through the incognito tab on my mobile browse…" - Lacey
10
"longer"
9 negative reviews mention this · 13% of all complaints
★★★★★ "I was wondering why my past 2 drinks was full price, not half off cause I ordered it on the app. When I questioned the speaker guy he said that it was no longer a thing, Happy Hour. is that really optional at all Sonics now? Even though it …" - Charold “Carol” Robinson
11
"price drinks"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Stop making the app worse with your updates. Having the app installed on our devices should be enough for half price drinks without needing to "reedem" in app. That's irritating!! The ability to check in being time lapsed is also stupid. If…" - Cathy Frazier
12
"rewards"
9 negative reviews mention this · 13% of all complaints
★★★★★ "update... how do they continue to find ways to break this app... now my legends rewards don't even show correctly. we are officially done with sonic. Has become useless... used to work great but it hasn't worked correctly in over a month. W…" - Michael Calabrase
📋 All 72 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Even with the new/updated app, it still gets stuck in checkout and will not proceed from there. By far the worst mobile ordering app I have ever used.
Need a help option in the app, delivery drivers are unreliable and failed to deliver my drinks on a few different orders. They only offered me 1350 poins for my missing three items and 1000 poins covers a single item.
Stop making the app worse with your updates. Having the app installed on our devices should be enough for half price drinks without needing to "reedem" in app. That's irritating!! The ability to check in being time lapsed is also stupid. If I order online, and happen to be there already, allow the check in!
garbage app doesn't seem to inform crew thst you're in a stall waiting. There's no way to check in AGAIN, soooo... Waiting for 15 minutes is fun. Getting cold fries and a soggy burger is too. Getting asked if I uninstalled the app as if I'm immediately ordering again to check it for them. And then to be offered points for more food. . bye
used to be fantastic, but since the update it's horrible to use.
I like the way on Zapp used to be the new way is confusing.
5.7.2026 - worked one day, still not working. 4.20.2026- APPP STILL NOT WORKING!!! 4.6.2026 - still not working guys - uninstalled it twice different days. let's get this working. Constant issues.
update... how do they continue to find ways to break this app... now my legends rewards don't even show correctly. we are officially done with sonic. Has become useless... used to work great but it hasn't worked correctly in over a month. Whenever I go to submit an order it goes to an old order like I'm ready to pick it up. I have uninstalled and cleared the app data multiple times
Been having a bug for months, won't let me log in & randomly start over, so irritating considering how much they promote the app & the rewards!!!
Sonic has always had one of the best app ordering experiences. However today the app started presenting me with sponsored ads. I'm here to update in May of 2026. The ads had gone away for a little while but they are back. such a shame! They even title it like you won something! they'll say congratulations your purchase qualifies you for XYZ offer. pathetic! 👎👎👎
The login is terrible. I can't recognize my email, but when I create an account it recognizes the phone number linked to that account. I can't even login with the phone number
having issues left and right since the updates and now can't even sign in to my own damn account on a new phone. password reset does nothing and the facebook sign in is not working. i have to go through the incognito tab on my mobile browser just to order from my new phone. absolutely ridiculous. Edit to add: issue still isn't fixed after recent update. still unable to log in the app.
the ability to use Facebook signin for the app doesn't work and trying to use apple sign in fails to authenticate
Can't even login. I click login with facebook and all that happens is a loading bar then its just the same page.
Signs you out and requires a mobile number verification that never works. Literally can't use the app because of this.
so very disappointed. you got rid of happy hour and half price drinks in exchange for that stupid "rewards program" in all honesty, the drinks are the only reason we go to Sonic. looks like we no longer have any reason to go to Sonic
always hit or mis whether it is going to work or not. Nevermind signing in, I just want to place a single order and it won't let me do that. can't even look at the menu. go to the website and cloudfare pops up telling me I've been blocked from the website for some reason.
App still doesn't work. I try to log in with Facebook nothing happens, I try to make a new account and it says I have an existing one so I can't make a new one. Considering how long this is a known issue, the number of poor reviews for this app, and the fact you can't order food any other way than the app, I swear Sonic is trying to go out of business. No smart business would go this route.
It seems as if they just gave up on updates or fixes. I think they hired their developer from Temu. The app crashes & glitches constantly. I can no longer check in from mobile orders which waste so much of my time when I only have a 30min lunch at work. The rewards aren't even worth it. I'd rather spend my money at McDonald's. At least their app works.
it was good. now you have to do to much damn scrolling
I cant sign in on fb. I click the button and it just doesn't load.
ever since the original update a few months back I have not been able to use my sonic app. can't login via email or Facebook. sonic is doing this on purpose in my opinion. I've deleted the app reinstalled cleared cache NOTHING WORKS. They REALLY don't want people to have 1/2 price drinks apparently. Your loss sonic as I will never be back
The app worked as should about 75% of the time. The app updated to fix bugs and now the app wont work at all. I uninstalled the app and then reinstalled it and nothing.
It took away the fact that I'm a teacher and won't let me redo it. It also won't let me check out an order at all. Whats going on? My note 20 didn't have any problem but my s26 ultra is...... make that make sense!
since my app updated, it logged me out and now I can't get back in. biometrics quit accepting and makes me fully type log in but it keeps saying my email/password is wrong. but yet I get emails with rewards at the same email address. so when I use the option to reset my password (using said email address) it never sends an email with the link to reset. tech support was absolutely NO help they just suggested to do all the same stuff I've tried multiple times with the same results. would rate 0
if you signed up with Facebook login you have to choose between Sonic and Facebook. if you have Facebook on your phone. then you can't log into Sonic because authentication fails.....
Too often the app is down, not able to complete an online purchase. The last 5 days I've attempted to order online & get message "we are experiencing technical difficulties..." I'm done going to Sonic, can't use web deals or get credit for purchases. Local store says can't help.
anything past 3pm and prices change and app always says experiencing technical difficultys so you can't use anything on app
They just continually make this app worse and worse. Kept having an error when attempting to check out. Uninstalled the app and now it will no longer let me even sign in. The inability to get half price drinks and another reward takes away a major perk of the app. Essentially unable at the moment and therefore I will spend my money elsewhere.
the new rewards program update is AWFUL. I loved the rewards they would offer everyday especially the half price drinks on the app. now it's a pay to earn points program, just another money grab. im really disappointed, sonic was one of the cheapest fast food places to eat.
it's just door dash. terrible delivery, no condiments, always late, and usually wrong. enjoy your cold food.
The app is very bad since this last update.
please fix your app. I was asked to review an order that never even went through. despite several tries my order never even went through due to an error
Updated everything and its so messed up. I cant even use the app at all anymore so might as well not go. It signed me out and I can reset my password 10 times but it always says the password is wrong or theres an authenticator error. i cant even get back into the god awful reward update
won't let me sign in system error all the time
can never log on worst APP Ever
app no longer working as I am unable to sign after giving failed to authenticate. I have tried uninstalling and reinstalling to trying to create a whole different account but no matter what I do I continue to get the same error. please fix this as soon as possible as I will no longer be going to Sonic if this continues.
It's not compatible with my phone.
they've always been wonderful to me very Curtis they've got great manners and their foo I tell everybody about them to their food is out of this world d is out of this world
Just spare us the headache and take a $ reward off the total price at checkout....this is the most Redonkulus app I have ever used ( $ reward wise)..if I could give 0 stars I give -10 stars.
no more half price drinks unless you go there all the time
Only reason I ever installed the app was for half price drinks any time, now that it's moved behind some ridiculous legendary status I have no reason to use it anymore so it's getting deleted.
After 30 visits to get the half price drinks and slushes not all are included. Only the basic slushes are 1/2 price, most of the ones I wanted to try are still full price. If it says you get half price drinks and slushes and you spend your money to get there then it should be ALL drinks and slushes.
get rid of location services, it is broken
If I could put a zero, I would. one burger was cold and the other burger was cold and had mustard which I did not request. I will not be visiting this Sonic again.
What is with the "technical difficulties" for the past 2 days?
unable to sign in i usually sign in with Facebook but doesnt
the app is now trash. Ever since the update to include delivery, I can no longer login. It won't even let me access my login option (Facebook). All the app does when I click the option is show the loading bar at the top run through its cycle and then it just stays on the same screen. Even after I've uninstalled and reinstalled the app several times. what a disappointment.
The app is useless now that they eliminated the half-priced drinks offer. In the past, using that offer often tempted me to order food, too, once I got to restaurant. But now I've deleted the Sonic app and I'm taking my business to McDonald's, because they still offer $1 drinks in their app.
cant get a response from email, cant sign in through facebook at all and ive tried multiple times to resolve on my own.
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Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)