Review Insights · Google Play
SOOP
SOOP Co., Ltd. · 380,949 ratings · ★ 2.7
2.7
★★★★★
380,949 ratings
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Top complaints - extracted from 67 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"watch"
9 negative reviews mention this · 13% of all complaints
★★★★★ "do not bother installing, installed it to watch EWC and could barley watch it. constant lag and buffer." - Patrick Shafer
2
"video"
8 negative reviews mention this · 12% of all complaints
★★★★★ "The AP don't work properly. It just keeps on loading and loading and no live video opens." - Josh Reschney
3
"phone"
7 negative reviews mention this · 10% of all complaints
★★★★★ "can't play live stream on phone anymore" - Shib Rai
4
"english"
7 negative reviews mention this · 10% of all complaints
★★★★★ "English CC always delay" - Tay Ree
📋 All 67 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Very invasive system permission for no reason.
The AP don't work properly. It just keeps on loading and loading and no live video opens.
do not bother installing, installed it to watch EWC and could barley watch it. constant lag and buffer.
I don't what happened but in the last week or so the stream doesn't load. the chat seems to load fine but the video seems not load. or very random at least some streamers load while others don't. this didn't happen until about a week ago or so.
I can't report this app.I don't know how to report the bugs,so fix the bugs ! Every app has a report button for their apps problem.Why i can't find report button in this app ? 😑
stops playing the live video.
the apps is lag. everytime I open the stream to lck. It lack. I keep close and open the apps. And not even 1 min it lag. Even if I uninstall and install it back. Still lag. I can't even watch lck without the stream keep lagging every 1 minute. And the lagging is so long
No! why do U ask for all these permissions!!!?? absolute No Go!!!
really frustrating to use, I can't even watch vods,let alone live stream. Can't do anything except reading chat. Others platform didn't have this problem
permissions too invaside, I don't like that.
an ad plays and then gets stuck without moving to stream
โฆษณาดูจนจบแล้วก็ยังไม่ยอมหายไป กดข้ามก็ไม่ได้
an ad plays and finishes, but then it doesn't switch to the video. so I literally can't watch any of the video cuz the ad is at the beginning. I've tried multiple times. I can click on learn more, so it's not frozen. when I go back it replays the last 3 seconds of the ad and stops again
app got stuck on a ad while I was watching a vod and even restarting the app would not let me continue watching the vod
App freezes right after an ad finishes and there's no way to progress the video.
Asking for too much permissions
Garbage
absurd required permissions
can't use the app without giving it phone access. why? no other streaming app has this requirement. i asked support and they said it's for PiP and pausing during phone calls, neither of which actually requires phone access. this app is genuinely unusable without handing over that permission (it will force close itself if i don't give it the permission and just asks for it again next time i open the app). ridiculous.
Just let us watch Soop korea in peace why are you choving the glibal version in our faces i just want to watch my fav streamers in the korean version !
Extremely difficult for non-korean user to perform age verification as we are directed to a korean webpage which has no translation.
Won't recognize user. Installed new app and it won't allow me to login. wants me to use a gmail account to login but my account is setup on a hotmail account and it keeps giving me the run around. Hotmail account is being used but not tied to an account? gmail account that isn't in my soop account. Unusable app.
English CC always delay
it doesn't want to log in my account LOLOLLOLOLLOL
what kind of streaming app want permission to access your files storage? very shady
접속이 안되네요..
server is too slow
서버 너무 느림
Theres no default english setting anymore..please add option for english
It doesn't have the option to put the application in other languages, at least put the option to put it in English🤷♂️👎👎
after update latest version I can't login with my password. I Won't found google login option.
no English?
너무 느리네요.
It sucks
force close mulu kalo mau nonton beberapa streamer, tolong diperbaiki
can't watch streams and vods anymore. seems like they're restricting the app to only koreans now
No language option suddenly buffering lot poor age verification even though above 18 not going inside
Is there a region restriction because I can't watched vod now. Is there a way to enable it so I can watch the vods again
Bro what is this? It's only in korean and now I don't know how to log in. I lost streamers that I followed. Uninstalled.
It's not a friendly app. If your not a korean or you're not in korea this app wont work
consistent updates. very inconvenient
no more English language
Tried to download onto my phone when I didn't ask for the app!!???
Worst streaming platform
The Update is not Good I can't play video and Can't watch the video here in philippines every time i watch the video was Crushing. you guys ruin your apps, I like the old style " AfreecaTV
Y u get rid eng version?
Add. Language options
App lai kon cak caj puk mu tooi ma
Why can't I set up an account in English I think it should be for all I would like to see both
bad app always buffering and stopping live broadcast it's annoying please fix this for india 😭
+ 17 more in the clipboard copy
Sentiment summary
39%
Positive (4-5★)
5%
Neutral (3★)
56%
Negative (1-2★)