Review Insights · Google Play
Spark Driver
Walmart · 153,034 ratings · ★ 4.4
4.4
★★★★★
153,034 ratings
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Top complaints - extracted from 53 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"orders"
11 negative reviews mention this · 21% of all complaints
★★★★★ "this app is pathetic. multi billion dollar company and they cant fix their app. I've had to cancel more orders, uninstall/reinstall, force stop, clear cache, call customer support more times than I can count. I've lost so much time and mone…" - Danyel Fox
2
"trying"
9 negative reviews mention this · 17% of all complaints
★★★★★ "This app still SUCKS!! I will get a notification there are surge offers, go to the app and it's either nothing there or it's trying to load! Also on "Just for you" offers it will go away with time still left on it! Ever since the July updat…" - Amanda Mosley
3
"been"
8 negative reviews mention this · 15% of all complaints
★★★★★ "wish I could rate it a zero. I downloaded the app over a year ago had to wait on back ground checks and all that for months eventually I for got about it, came back and tried to do it again 4 months ago, and still had not been approved had …" - Kristopher Smith
4
"scan"
8 negative reviews mention this · 15% of all complaints
★★★★★ "many problems with app. not receiving offers after hours of waiting. now issues with doing identity verification. won't let me even do it. love running and doing this stuff but tired of all the app problems now there are constant problems w…" - Tracy wilson
5
"work"
7 negative reviews mention this · 13% of all complaints
★★★★★ "wish I could rate it a zero. I downloaded the app over a year ago had to wait on back ground checks and all that for months eventually I for got about it, came back and tried to do it again 4 months ago, and still had not been approved had …" - Kristopher Smith
6
"times"
7 negative reviews mention this · 13% of all complaints
★★★★★ "The app was always glitchy from the very beginning that I started using it, but the app is being VERY glitchy now under the 'Vehicle' section. I have reached out to support, and the issue has dragged on for weeks (still not resolved!) and w…" - Melissa Solis
7
"camera"
6 negative reviews mention this · 11% of all complaints
★★★★★ "many problems with app. not receiving offers after hours of waiting. now issues with doing identity verification. won't let me even do it. love running and doing this stuff but tired of all the app problems now there are constant problems w…" - Tracy wilson
8
"items"
6 negative reviews mention this · 11% of all complaints
★★★★★ "many problems with app. not receiving offers after hours of waiting. now issues with doing identity verification. won't let me even do it. love running and doing this stuff but tired of all the app problems now there are constant problems w…" - Tracy wilson
9
"update"
6 negative reviews mention this · 11% of all complaints
★★★★★ "I love this gig, but now with the new update I cannot login to my account now. The app says the following: "enter email to see if you're a spark driver...and I do then it takes me to another page and asked me to enter my credentials and I c…" - Chiara Phillips
10
"order"
6 negative reviews mention this · 11% of all complaints
★★★★★ "this app is pathetic. multi billion dollar company and they cant fix their app. I've had to cancel more orders, uninstall/reinstall, force stop, clear cache, call customer support more times than I can count. I've lost so much time and mone…" - Danyel Fox
11
"phone"
6 negative reviews mention this · 11% of all complaints
★★★★★ "the app glitches and there is no support to help they just let AI answer the phone and give you steps to takes that you've already done 1000 times fix your app your developer needs a new job" - Kimberly Carr
📋 All 53 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Y'all ask for information and I'm still not linked in with yall
wish I could rate it a zero. I downloaded the app over a year ago had to wait on back ground checks and all that for months eventually I for got about it, came back and tried to do it again 4 months ago, and still had not been approved had to find a number to contact some support they took 4 weeks to push my app though, now I have been on a waiting list for 4 months.... not to mention the help button in app never works. beginning to think it's a scam. or somthing
dont work here they believe lies that ppl at Walmart tell them saying yiur not who you sat you are and get you kicked off for no reason at all
Meh
The app was always glitchy from the very beginning that I started using it, but the app is being VERY glitchy now under the 'Vehicle' section. I have reached out to support, and the issue has dragged on for weeks (still not resolved!) and when they do reach out, it is clear they don't read what we write as they sent a generic response unrelated to the real issue that I have. Response times are DAYS LONG, and the response is below subpar. I have been unable to use the app for weeks, so no income!
Will not let me open keeps telling me that I hqve connected to an app or service that manipulates trips.Please disable or install them. Have not loaded any apps since joining spark.Very annoying.
this app is pathetic. multi billion dollar company and they cant fix their app. I've had to cancel more orders, uninstall/reinstall, force stop, clear cache, call customer support more times than I can count. I've lost so much time and money over this nonsense.
the app constantly has issues with camera not pulling up to scan items. Also, the app fails to put drivers back into rotation.
This app still SUCKS!! I will get a notification there are surge offers, go to the app and it's either nothing there or it's trying to load! Also on "Just for you" offers it will go away with time still left on it! Ever since the July update, I can't confirm arrival at my local Walmart. Y'all need to fix this! Update, 4/6/25 Stopped getting any offers. While my husband was getting multiple offers. THIS APP AND CUSTOMER SERVICE SUCKS! Update 5/9/26 This app is still garbage have the damn time!
tapping back to get a birthday is ridiculous also will not take a submit button says try again try again try again not a very good app
had to uninstall and reinstall 17x this last shopping order due to camera issues..no exaggeration
the app glitches and there is no support to help they just let AI answer the phone and give you steps to takes that you've already done 1000 times fix your app your developer needs a new job
this app is stuck. will not let me apply been trying since last night
WOW! I've been doing this 3+ years and now we're at an all time low. 3 SHOPPING ORDERS at a time!!? Walmart is an absolute Crook! hmmm how can we pay them even less!? and most orders are 20-30 miles for 13 dollars!? there are plenty of shoppers to do the orders but you guys have to try to combine them so you can pay us almost nothing. it's insane how horrible this has become.
After the latest update, the app cannot pull up my camera anymore. It loads up for the first item to scan, but when trying to scan another item on the order, it just pulls up a black screen. Reinstalling the app or restarting phone does not work. I have to manually enter each barcode which is tedious.
They will literally deactivate you for NO reason, making you lose weeks of income!! Just awful!!! also, they will cancel your orders when youre literally pulling into the store parking lot, pretending like you wouldn't have arrived on late. Utter bs.
they give false time estimates and mileage estimates. if an order is going 30 miles to the middle of nowhere, then the app needs to reflect 60 miles for the order as it clearly takes 30 miles to get back. the pay is about 50 cents a mile.. far too low for any driver to be able to operate. we need about 2 dollars or bare minimum of 1 dollar per mile. not 50 cents. quit trying to blame the system, because it was programmed to do what it's doing so it's sparks fault and not the "systems" fault.
can't scroll on the apl
needs to stop lagging when your trying to use it to scan items
I can't log in or change my phone number to be able to access my account. It is glitching. I called the customer service and got an AI chat bot. Zero help.
glitches and cant get into app
absolutely rubbish, full of bugs and errors that can block you from even applying.
y'all need to stop canceling orders as soon as I arrive at the pickup! the least you can do is provide me with some form of compensation to pay for the 20 minutes of driving and gas usage I just did for nothing!
It's not an application that you can rely on for income anymore. The first year they'll treat you very good. You'll buy a new car, you'll think you're gonna do fantastic. After about almost exactly one year, they will pull orders back and you'll be lucky to get anything.They're trying to reduce the price of all of their trips.You're going to drive forty eight miles on average per trip and you'll make about twenty seven dollars.This is the reality of working with walmart. They don't want partners
When I put in my zip code[Dallas TX zip code] for stores near me the options to choose from are cities ranging from Denton to Wylie. Those cities aren't close to Dallas at all and I'm not driving that far for deliveries. Uninstalled.
whatever you don't get a really good rating from customers once you get a 5 star rating. they end up creating a reason to deactivate your account..
will not allow me to put in my address
doesn't work. comes up blank
i close the spark app 3 hours everyday, i get notification that I've been online from 11 hours, online time calculation is not right, i start 5:45 am, i close the app 3 hours I'm offline, at 4:45 pm the app says I've been online for 11 hours please fix it
this app doesn't work 99.9 percent of the time!!!
Slow app and now they've gone to first come first serve. No chance to review good orders before they are gone. Fix now! Update: Application Constantly freezing up especially during busy times. Can't even get to some of the just for me offers in time anymore. Wasting time and money trying to be patient but you offer no solutions. Shame on Walmart for putting drivers back to minimum wage plus cost of gas.
I cannot get my insurance approved or looked at, or my emails returned??
I got a message that asked if I was still interested and when I go to the app, it stays stuck on the page that tells me what I need to sign up. It won't let me do anything.
It's worth it for the first week or two if that! you'll be sitting for hours waiting on a decent order. And if you do end up getting one, it's probably going to be about 20 miles away, and you're not going to get the pay that you need to even cover your gas, do yourself a favor stick with Uber or DoorDash its more consistent than this.
I am deeply disappointed with how they reorganized & regrouped multiple deliveries; functionally decreasing pay, just as gas prices skyrocketed. Subsequently, drivers are now having to drive further, do more work & bring home less pay at the same time. It is a slap in the face to hardworking Americans. Shame on you
not very accurate on address or towns
very disappointed 😞 I don't like that you have fight for a order and see who is faster to click on the order. I will be uninstalling it. just not seem to be fair 😔
The gas very high price, and order little pay, very far, many water very heavy orders, crazy working for free and no orders ... not worthy.....
app / service is complete garbage now. rare to get offers above a dollar a mile and when I do, it's 21 miles for $23 and 4 drop-offs. no money to be made since the latest change. what's worse is they've combined gmd orders with grocery runs. had 1 a few days ago 45 miles for $45, 10 GMDs and 110 grocery items. are you fkn serious with that? and I have near perfect stats. 99% items found, 4.9 customer rates, 100 CR and 100 OT. been on over a year w over 1300 batches. ALSO: WE NEED A DARK MODE!!
After giving all my details, it says "this zone is full" I've been waiting and checking for the past month every day and it's the same. help support email is invalid. don't waste your time if you're new.
many problems with app. not receiving offers after hours of waiting. now issues with doing identity verification. won't let me even do it. love running and doing this stuff but tired of all the app problems now there are constant problems with the camera to scan items. Uninstaller and reinstalled twice in 4 hours just to try to get it to work.
I love this gig, but now with the new update I cannot login to my account now. The app says the following: "enter email to see if you're a spark driver...and I do then it takes me to another page and asked me to enter my credentials and I click on continue and it says you already have an account please login" but there is no way for me to login with my email and password...not sure what's going on...hope this is fixed soon so I can spark..
it'd be great if it ran smooth! glitches turns off my camera makes me manually put in upc codes which makes my time longer. and im not getting compensated for it! one trip takes an hour then the glitches happen now im pushing almost 2 hours! thats not fair and not okay! fix the app. the idea is awesome first come first serve. the map in store is cool, nav and everything cool. app itself BOOTY HOLE. compensate for your mistakes! I cant even talk to someone about it unless its AI.
My experience was great til I got a new phone and a new number. Once I tried to log back in on my new phone it wanted verification which I sent as well as did the live verification and a few minutes later I was deactivated because the app said I'm not who I am. Now I'm missing out on so much money that I was making to making barely anything. Please fix the app so this doesn't keep happening to people.
new update freezes during shop and deliver
its a great way to earn extra money however lately the app itself has been acting up. When shopping & trying to scan found items it wont allow you to take a picture of the upc with restarting the app or manually entering. Also with gas prices being as high as they are most orders aren't worth the trip especially with multiple stops. Not to mention the tip amount is not guaranteed. I hate that customers may choose to reduce or all together take their tip back. There should be a minimum tip amount
The app should allow driver to choose which stops to start first so we reduce the travel times.
La última actualización me esta dando muchos problemas, ya realizando una orden al presionar escanear producto abre la camara pero se pone pantalla negra y tengo que reiniciar el teléfono para seguir con la orden hoy me paso 3 veces dentro de una misma orden, a ver si arreglan ese problema
Freezes too often. you can't view the orders sometimes, and when it's time to scan an item, it won't zoom in properly (blurry).
everything was all good at first for the first 6 months and then out of nowhere my account get deactivated for no reason and when I tried to appeal and reappeal it's like their robots My account stay deactivated other than that it's straight I wouldn't rated it five star
+ 3 more in the clipboard copy
Sentiment summary
85%
Positive (4-5★)
7%
Neutral (3★)
8%
Negative (1-2★)