Review Insights · Google Play
Spectrum TV
Charter/Spectrum · 359,437 ratings · ★ 4.7
4.7
★★★★★
359,437 ratings
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Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
8 negative reviews mention this · 22% of all complaints
★★★★★ "Agree with others...their recent update is terrible!! Cannot even see any channels... used to work fine!!" - Sandy Bump
2
"update"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Agree with others...their recent update is terrible!! Cannot even see any channels... used to work fine!!" - Sandy Bump
3
"spectrum"
5 negative reviews mention this · 14% of all complaints
★★★★★ "still can't connect. so sick of spectrum. time to move on and go to att" - Me
4
"doesn"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Doesn't work after I login with account credentials" - William Bigelis
5
"channels"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Agree with others...their recent update is terrible!! Cannot even see any channels... used to work fine!!" - Sandy Bump
6
"nothing"
4 negative reviews mention this · 11% of all complaints
★★★★★ "It simply doesn't work. I log in, then the spinning circle sits there and spins for several minutes and nothing happens. * In response to you, I don't use Facebook. ** I don't use Twitter either, I don't use ANY social media, but I apprecia…" - Ed Brown
7
"keeps"
4 negative reviews mention this · 11% of all complaints
★★★★★ "doing again!!!! Doing this again Keeps! Keeps telling me to update then it doesn't. Its been over 5 HOURS ! Very annoying. Still doing update and won't let me view. Was able to open and view last week. Help !" - Gloria
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
still can't connect. so sick of spectrum. time to move on and go to att
Agree with others...their recent update is terrible!! Cannot even see any channels... used to work fine!!
does not load
Quite possibly the worst app ever. For many many reasons. Just terrible all around.
I haven't had a phone for three days and now I have no tv!! $230.00 a month?? Come on Rectum!!
Doesn't work after I login with account credentials
app immediately crashes upon opening and starting. My expectations were low for a cable company, but sheesh.
Spectrum TV no longer works on my phone.
Horrible, horrible, horrible servi e. Computer also in bundle and constantly goes off line. Based on commercials sure don't receive the great service advertized
it's not showing anything, its all green
tv and internet operating poorly for many people, but spectrum has no problem charging everyone for every dollar
rarely connects
not for normal people..too much work to just get started....TERRIBLE
App now prompts incessantly to "sign up for.. Streaming apps that are included". If included, why do we need to sign up? Because it's MARKETING. A way to advertise and sell other things. The old app versions were 5 stars when they simply let you scroll channels and watch. This one is not. There also is an agenda in what Spectrum pushes as "just for you" type recommendations. I will decide what my interests are, not Spectrum.
don't work half the time. App about worthless as the cable and internet. Nearly $300 for a headache every day. CS is the worst in the country!
This socalled "update" has made this WAY TOO COMPLICATED for this DISABLED LADY!
app frequently logs you out in the middle of programming. logs you out at least once a day. sometimes more. completely useless.
It simply doesn't work. I log in, then the spinning circle sits there and spins for several minutes and nothing happens. * In response to you, I don't use Facebook. ** I don't use Twitter either, I don't use ANY social media, but I appreciate you giving me a number to call. I'm not going to trouble shoot now at 1am in the morning, but will call at my earliest convenience. Thank you.
This app continuously crashes. If I could put up a zero stars it would be ore truthful.
EDIT: One of your generic responses below are not helpful as we are discussing the cluttered app you developed... Original Post: App has become so annoying since they are cluttering up the favorites with prompts to sign in for free included channels. We can sign up if and when we want to without annoying prompts. Or... if they're included maybe just include them without a sign up
Horrible app. freezes, doesn't rewind. When you try to rewind it tries to process it and just freezes and tries to load until you're forced to change the channel, losing your program that you were trying to rewind. YouTube TV is flawless and better
doing again!!!! Doing this again Keeps! Keeps telling me to update then it doesn't. Its been over 5 HOURS ! Very annoying. Still doing update and won't let me view. Was able to open and view last week. Help !
Since update, doesn't work at all. won't even load.
This app doesnt work on my home spectrum wifi, I have to be connected to 5G for it to work. How dumb is that?
Can't log into it. Put in the username and password and it takes you back to the login page again. After the 3rd time logging in then it just has a blue circle that keeps spinning around and won't go any further. It's junk!
UNISTALLING APP just a blue circle going round and round forever SHAME ON YOU SPECRUM IT WAS WORKING BEFORE
booo
nothing showing
just can't figure nothing out.
keeps stopping
SICK & TIRED OF WIFI ISSUES< TOTAL WHITE SCREEN NOT SIGNING ME IN CONNECTION ISSUES 5TH time calling someone out to fix it as much as we PAY YOU it should be smooth sailing Tv commercials are FALSE & A LIE
my starz west channels don't work
I'm very disappointed with all three services. My incoming calls always drop if I stay on the phone any length of time. I get emails later. My internet services go in and out. The apps shut down and I have a difficult time reinstalling them. The services that were sold as being better than what I had, are a lot worse.
Why does your news app have a better update on sign in than the TV app. No QR code for easy sign in.. have to type in anything.. Dont get me started on the layout of it.. so ridiculous to arrow left and right.. Couldn't there be a normal qwerty keyboard to type in the email... upgrade to the easy QR code sign in!!!!!
it keeps freezing on me. it'll go for a couple of minutes and then stall out. I have tried a force stop, I've tried restarting my computer, and trying to clear the cache but nothing is helping.
recent update ruined the experience
Sentiment summary
94%
Positive (4-5★)
3%
Neutral (3★)
3%
Negative (1-2★)