Review Insights · Google Play
Speedway: Rewards & Shopping
7-Eleven, Inc. · 126,272 ratings · ★ 4.8
4.8
★★★★★
126,272 ratings
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Top complaints - extracted from 25 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"phone"
6 negative reviews mention this · 24% of all complaints
★★★★★ "New version of the app which made it unusable without update. Which can't be installed to my phone's version. Guess I'm uninstalling" - Allison Reed
2
"points"
5 negative reviews mention this · 20% of all complaints
★★★★★ "lost 10,000 points with the new update with no help to get them back." - Casey Koon
3
"update"
4 negative reviews mention this · 16% of all complaints
★★★★★ "lost 10,000 points with the new update with no help to get them back." - Casey Koon
4
"lock"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Unfortunately even after uninstalling and reinstalling the app will not open for me. It flashes open and then closes itself/crashes. I tried it like a week or so ago because I saw the Scan to lock in the fuel price but it was doing it then …" - Nicholas Szkolnik
5
"fuel"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Unfortunately even after uninstalling and reinstalling the app will not open for me. It flashes open and then closes itself/crashes. I tried it like a week or so ago because I saw the Scan to lock in the fuel price but it was doing it then …" - Nicholas Szkolnik
6
"price"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Unfortunately even after uninstalling and reinstalling the app will not open for me. It flashes open and then closes itself/crashes. I tried it like a week or so ago because I saw the Scan to lock in the fuel price but it was doing it then …" - Nicholas Szkolnik
7
"speedway"
4 negative reviews mention this · 16% of all complaints
★★★★★ "I get on the app and have almost 40k points. Then I enable my location and they disappear. I update the app and they're still gone. All these years of using only speedway and now they're doing things to take points away. Gas is too high to …" - Latia Sutton
8
"without"
3 negative reviews mention this · 12% of all complaints
★★★★★ "New version of the app which made it unusable without update. Which can't be installed to my phone's version. Guess I'm uninstalling" - Allison Reed
9
"doing"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Unfortunately even after uninstalling and reinstalling the app will not open for me. It flashes open and then closes itself/crashes. I tried it like a week or so ago because I saw the Scan to lock in the fuel price but it was doing it then …" - Nicholas Szkolnik
10
"location"
3 negative reviews mention this · 12% of all complaints
★★★★★ "I get on the app and have almost 40k points. Then I enable my location and they disappear. I update the app and they're still gone. All these years of using only speedway and now they're doing things to take points away. Gas is too high to …" - Latia Sutton
11
"these"
3 negative reviews mention this · 12% of all complaints
★★★★★ "I get on the app and have almost 40k points. Then I enable my location and they disappear. I update the app and they're still gone. All these years of using only speedway and now they're doing things to take points away. Gas is too high to …" - Latia Sutton
12
"people"
3 negative reviews mention this · 12% of all complaints
★★★★★ "I get on the app and have almost 40k points. Then I enable my location and they disappear. I update the app and they're still gone. All these years of using only speedway and now they're doing things to take points away. Gas is too high to …" - Latia Sutton
📋 All 25 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
lost 10,000 points with the new update with no help to get them back.
Just went to check points balance only to discover that the 19K points I thought I had seemed to "Expire" Dec 2025. Infuriating. See what loyalty gets you?! Deleting app for good
New version of the app which made it unusable without update. Which can't be installed to my phone's version. Guess I'm uninstalling
Unfortunately even after uninstalling and reinstalling the app will not open for me. It flashes open and then closes itself/crashes. I tried it like a week or so ago because I saw the Scan to lock in the fuel price but it was doing it then also.
I get on the app and have almost 40k points. Then I enable my location and they disappear. I update the app and they're still gone. All these years of using only speedway and now they're doing things to take points away. Gas is too high to take away people's points! I was going to the app to make sure fuel cards were reloadable from the app so I could go get my nephew one and have a way to help him when he was back at college. Definitely not buying that card now. Loyalty is useless nowadays.
these morons need to make it to where you can sign in with email i got a new phone number morons
Can't pay with it, won't let me just use my rewards without paying through the app. Awful.
Can't even register to use the app because there's no way to get past the name menu.
I can't use the pay from my phone feature, meaning I can't get the extra discount from it. The app can't locate me (I'm sure location is set to precise and I don't use a VPN). Great in theory, but it doesn't actually work
this app doesn't even open anymore. speedway has become a scam.
I downloaded the app and I tried to register for the perks. But unfortunately I can't even get past my phone number. I uninstalled the app and tried to install it again but nothing changed. I was waiting over ten minutes. Oh well holiday it is bye.
App is junk and fuel price lock is fake. Tried using it at several stations, even driving 15 miles out of the way to get lower price. It NEVER goes through!
Regardless of what I do, the app will not load on my phone. I have taken every step that has been suggested and the app will not load on my android. Such a rip off that I cannot claim my points without it
Not compatible with an S8?? Come on...its a gas station app..jeez
over the last 5 months my digital gift cards are having part of my balance disappear. down to 0. I will soon stop using these speedway gas stores. a lot of money theft from my prepaid card. only scanned digitally at the pump. someone is frauding me. I am losing 15 to 20 from about every card.
The problem with the price lock app is it doesn't lock into the lowest price on the screen. It will lock into the highest price. Basically the price lock app is a scam.
I have been purchasing car wash at Speedway but it does not show up in Car Wash Club. Before 7-Eleven purchased Speedway, it was not a problem at all.
Cleanliness has really gone down in many of the Mid Michigan stores.
can't redeem points for gas
the price lock on fuel is terrible. at least 3 times it reset before its expiration date.
I want to be able to order sandwiches and pizza through the app for in store pick up, so that your employees will stop slow walking people's orders when in person ordering. they'll make up reasons not to make your order. tired of the mistreatment at certain locations
it will not open
Gets 2 stars because it was a great app but it did an update and now it can't find my location so I can't use it to pay for gas at the pump.
they have a new feature where you can pay on your phone. but be worn they're going to take out $100 more than what you say you're going to put into your tank. for example I put $10 and I told the app I was going to do $10 and I checked my bank and it's $110. One for $100 one for $10. so be very careful about doing the pay on your phone especially if you one of those people that go paycheck to paycheck. cuz your bank won't release that for 2 to 3 days. so that $100 is just floating around
I can not open the app at the gas station. According to the staff it's because the in-store free Wi-Fi is garbage.
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)