Review Insights · Google Play
St.George Mobile Banking
St.George Bank · 10,031 ratings · ★ 3.5
3.5
★★★★★
10,031 ratings
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Top complaints - extracted from 55 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"working"
9 negative reviews mention this · 16% of all complaints
★★★★★ "my fingerprint biometrics stopped working All of a sudden not accepting My details not happy" - Rowdy by Nature Y
2
"login"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Omg how annoying is this app! You have to go thru the login every single time! Doesn't let you change the spending category and everything is like a puzzle to work out! It's like an app made for kids!" - Mr S
3
"phone"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Installed so as to get access to a digital card. Could not access a digital card. Interface is obtuse - can only access digital card option *before* logging in. In any case it said I didn't have any digital cards anyway - despite having an …" - Michael Barnes
4
"bank"
6 negative reviews mention this · 11% of all complaints
★★★★★ "constantly down. can't access your own money and no improvements over time. going to switch banks" - Daz L
5
"keeps"
6 negative reviews mention this · 11% of all complaints
★★★★★ "In general, it used to be a friendly app. However, I, no longer can log in using my fingerprint. Sometimes, not even with the security code. It keeps "loading" forever. This issue has been happening for the last 3 months. In order to log in…" - Nádia Amorim
📋 All 55 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
constantly down. can't access your own money and no improvements over time. going to switch banks
Omg how annoying is this app! You have to go thru the login every single time! Doesn't let you change the spending category and everything is like a puzzle to work out! It's like an app made for kids!
Terrible app, it never lets you login at 1st try. I have to try atleast 10 times or even more to just login access my funds. The bank is good but the app is not.
They still delete the quick logon and make you search old emails to find your details
Installed so as to get access to a digital card. Could not access a digital card. Interface is obtuse - can only access digital card option *before* logging in. In any case it said I didn't have any digital cards anyway - despite having an eligible physical card. No explanation as to why. No apparent mechanism to activate digital option. Only solution is to phone support and wait in queue. Disinclined.
failure of an app, nothing works
sticks on open screen
Like many others, I can't seem to log in. makes me worry if there's some sort of cybersecurity issue. Terrible app.
By far the worst banking app I have ever used, slow and clunky. would not recommend the app or the bank itself. worst banking experience I've ever had
Garbage application with absolutely horrible UX
app doesn't even open 90% of the time
I am using an android phone. I have to re-download the app twice in the play store and have the same results. I cannot view the transaction within the account. it appears that the columns overlap and therefore the numbers overlap in each row. this is making unusable to view all transactions.
After recent update, just can't login through the app, just doesn't work, very frustrating.
I try to login but all I get is a spinning circle. I wait and still no change. I can't use this app on my phone at all. I can't even quick-check my balances.
logging in is a joke 30+ trys still can not get in
fingerprint log in stopped working and it doesn't allow Me to use security number. very frustrating 😕
Like 10 years behind in online banking. Withdrawal notifications take days to recieve because of pending status. Minimum amount needs to be more than $20 aswell
This app looks like 30 years old. What a poor and outdated app. Embarrasing for a big 4 bank.
Fix the login!! The quick login is totally bugged out. Trying to log in is so painful, you enter your login pin and you just keep getting refreshed over and over again. Have spent at times 5 minutes trying to login.
GREEEEEEEEDY!!!!!
Could not do face verification, the only app ever to fail that. Now need to go to the branch
Mobile App not working for many days, uninstalled, reinstalled and still failed to work. Keeps spinning forever. On latest Android version and can't understand why only this app is not working.
I literally can't even sign in, it gets stuck in a loop asking for my access code
The user interface is confusing and unintuitive, but my biggest issue is screenshots being disabled. Why am I being prevented from taking screenshots of my own bank accounts?
Randomly stops working or crashes repeatedly. I'm using Android version 16, latest non Beta update.
Has not worked for months, l have reset my password several times because it says it its not right. still not working
The app is no longer working. I sign in and the screen is just white. This app has not worked for over a week now. The app is up to date according to the app store.
contact us is not working . I am using android version 16
1. this is white labelled app - for a banking company is sad, 2. every interactions feels like a using a webview, and 3. fingerprint login stops working for no reasons - logged out and in, uninstall and fresh install - still not working
insanely slow and bloated with junk. Keeps logging me out everytime I go between apps, for example getting the secure code from messages or accepting a call get said code, so my account is constantly getting locked and having to keep resetting passwords
Update: Contact with St George... Via Instagram... Which appears to be the superior St George app when it comes to support. App is still useless. No demonstrated understanding of how to create an app UI. Need to know "Secrets" to get in contact with a human and not their limited AI. Endless long menus to wade through. App would have been dated 10 years ago. No action on the part of St George from the email address recommended by the Devs. Rating down graded to -5/5 Stars.
tried opening account and received email to setup mobile/internet banking. But no temporary details to sign in were given so now I can't sign in. Forgot password does not work since it's expecting more than the 8 digit account number I received in the email. Phone support can't help and just tells you to go to a physical branch. Too much hassle to bother with this bank.
All AI rubbish and very hard to follow - ZERO customer service. App uninstalled after 5 minutes Total, absolute, disgusting AI garbage. ZERO customer service - ridiculously complicated to use - APP disabled ater 5 minutes - would not touch it with a barge pole.
Really tired of the constant crashing and notifications the app is closing when when I'm not using it. Very poor app for a major bank
I have to put my pin in like 5 times before it unlocks the app. No updates pending, so no idea what is going on. Very annoying!
I clicked on Services and then Going Overseas. I was told there would be a drop down sheet to list overseas travel dates etc, but nothing appears on my samsung S22.
I waited 1:16:07 still no operator to assist me. What service is this? I need to open my account after freezing it earlier this afternoon. You were quick to freeze my account but now where your staff to help me. DISAPPOINTED AND ANGRY| Today's drama made my blood pressure go up. When can i get assistance ...... now the phone has been on music for 1:20:00
Constant crashes - I even get crash notifications when I'm not using the app which is disconcerting
often doesn't work
keeps crashing and stops working all the time. this is extremely frustrating when needing to access my money
app keeps crashing Samsung flip 5
app crashes too many times
somehow they manage to keep making this app worse.
my fingerprint biometrics stopped working All of a sudden not accepting My details not happy
can't download app
In general, it used to be a friendly app. However, I, no longer can log in using my fingerprint. Sometimes, not even with the security code. It keeps "loading" forever. This issue has been happening for the last 3 months. In order to log in, I need to clear cache and data every time, which means, putting all information every single time I want to use the app. It simply defeats the purpose of accessibility. Terrible.
Worst login experience It takes me a lest ten attempts to login every time
the app worked properly until upgrade to Android 16. after resetting the app, and new setup it worked 1 time after adding finger print. now after login only gray screen with spinning wheel edit: The answer from developer is like from bot.Iit is clearly incompatibility with Android 16. It works on my other phone with Android 13 and it WORKED on my phone with previous Android -15.edit 2: works with pin. looks like it got problem passing credential while using fingerprint
Not fit for purpose, UI is not user friendly, have a look at the Macquarie app if you want to see how things should be done. Lack of multi factor authentication and inability to use symbols in passwords (why not???) concerning from a security point of view as well.
will insist my mobile number is a landline number. cannot get a code
+ 5 more in the clipboard copy
Sentiment summary
65%
Positive (4-5★)
5%
Neutral (3★)
30%
Negative (1-2★)