Review Insights · Google Play
St.George Mobile Banking
St.George Bank · 9,990 ratings · ★ 3.5
3.5
★★★★★
9,990 ratings
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Top complaints - extracted from 52 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"working"
8 negative reviews mention this · 15% of all complaints
★★★★★ "fingerprint log in stopped working and it doesn't allow Me to use security number. very frustrating 😕" - Utah V
2
"times"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Fix the login!! The quick login is totally bugged out. Trying to log in is so painful, you enter your login pin and you just keep getting refreshed over and over again. Have spent at times 5 minutes trying to login." - Lil CryBaby
3
"keeps"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Mobile App not working for many days, uninstalled, reinstalled and still failed to work. Keeps spinning forever. On latest Android version and can't understand why only this app is not working." - A Y
4
"bank"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Like 10 years behind in online banking. Withdrawal notifications take days to recieve because of pending status. Minimum amount needs to be more than $20 aswell" - Edison M
5
"service"
6 negative reviews mention this · 12% of all complaints
★★★★★ "All AI rubbish and very hard to follow - ZERO customer service. App uninstalled after 5 minutes Total, absolute, disgusting AI garbage. ZERO customer service - ridiculously complicated to use - APP disabled ater 5 minutes - would not touch …" - michael maimann
6
"crashing"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Really tired of the constant crashing and notifications the app is closing when when I'm not using it. Very poor app for a major bank" - Jase N
📋 All 52 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
logging in is a joke 30+ trys still can not get in
fingerprint log in stopped working and it doesn't allow Me to use security number. very frustrating 😕
Like 10 years behind in online banking. Withdrawal notifications take days to recieve because of pending status. Minimum amount needs to be more than $20 aswell
This app looks like 30 years old. What a poor and outdated app. Embarrasing for a big 4 bank.
Fix the login!! The quick login is totally bugged out. Trying to log in is so painful, you enter your login pin and you just keep getting refreshed over and over again. Have spent at times 5 minutes trying to login.
GREEEEEEEEDY!!!!!
Could not do face verification, the only app ever to fail that. Now need to go to the branch
Mobile App not working for many days, uninstalled, reinstalled and still failed to work. Keeps spinning forever. On latest Android version and can't understand why only this app is not working.
I literally can't even sign in, it gets stuck in a loop asking for my access code
The user interface is confusing and unintuitive, but my biggest issue is screenshots being disabled. Why am I being prevented from taking screenshots of my own bank accounts?
Randomly stops working or crashes repeatedly. I'm using Android version 16, latest non Beta update.
Has not worked for months, l have reset my password several times because it says it its not right. still not working
The app is no longer working. I sign in and the screen is just white. This app has not worked for over a week now. The app is up to date according to the app store.
contact us is not working . I am using android version 16
1. this is white labelled app - for a banking company is sad, 2. every interactions feels like a using a webview, and 3. fingerprint login stops working for no reasons - logged out and in, uninstall and fresh install - still not working
insanely slow and bloated with junk. Keeps logging me out everytime I go between apps, for example getting the secure code from messages or accepting a call get said code, so my account is constantly getting locked and having to keep resetting passwords
Update: Contact with St George... Via Instagram... Which appears to be the superior St George app when it comes to support. App is still useless. No demonstrated understanding of how to create an app UI. Need to know "Secrets" to get in contact with a human and not their limited AI. Endless long menus to wade through. App would have been dated 10 years ago. No action on the part of St George from the email address recommended by the Devs. Rating down graded to -5/5 Stars.
tried opening account and received email to setup mobile/internet banking. But no temporary details to sign in were given so now I can't sign in. Forgot password does not work since it's expecting more than the 8 digit account number I received in the email. Phone support can't help and just tells you to go to a physical branch. Too much hassle to bother with this bank.
All AI rubbish and very hard to follow - ZERO customer service. App uninstalled after 5 minutes Total, absolute, disgusting AI garbage. ZERO customer service - ridiculously complicated to use - APP disabled ater 5 minutes - would not touch it with a barge pole.
Really tired of the constant crashing and notifications the app is closing when when I'm not using it. Very poor app for a major bank
I have to put my pin in like 5 times before it unlocks the app. No updates pending, so no idea what is going on. Very annoying!
I clicked on Services and then Going Overseas. I was told there would be a drop down sheet to list overseas travel dates etc, but nothing appears on my samsung S22.
I waited 1:16:07 still no operator to assist me. What service is this? I need to open my account after freezing it earlier this afternoon. You were quick to freeze my account but now where your staff to help me. DISAPPOINTED AND ANGRY| Today's drama made my blood pressure go up. When can i get assistance ...... now the phone has been on music for 1:20:00
Constant crashes - I even get crash notifications when I'm not using the app which is disconcerting
often doesn't work
keeps crashing and stops working all the time. this is extremely frustrating when needing to access my money
app keeps crashing Samsung flip 5
app crashes too many times
somehow they manage to keep making this app worse.
I love the way that they always reset my quick logon and make me search through old emails trying to find my details, it's really convenient
App always not responding, goes through phases where it just shuts immediately upon opening
App has been crashing for months
This is the worst ever bank in Australia. Their customer service is the worst of worst and the processing time is the slowest compared to other banks . It doesn't even deserve a star . Please chose another bank to bank because they are more efficient and reliable compared to St George.
terrible, terrible, terrible app experience and customer service
I have left about 4 reviews about this app . purely in the hope that someone from support will genuinely contact me in regards to their pathetic and totally unusable app. But all I get from these useless support staff is "contact us if you're still having problems " . Well I have tried contacting you multiple times and you don't respond I have tried calling the number and the phone staff are even more useless ( if that is possible ) . Support staff should not get paid they do nothing
no good stgeorge bank takes money doesnt give it back for medical reasons.called 2 times still no reques.
there's a bug in your app that overlays the 'browse files' function not allowing me to get through to actually attach documents, delaying my handover process
Keeps crashing. Completely unreliable.
worst banking app. so poorly designed
app works great on apple but on Android it won't accept my passcode to sign in it just loops around and asks for fingerprint but that doesn't always work so there have been times when I've been unable to sign in.
Worst login experience It takes me a lest ten attempts to login every time
the app worked properly until upgrade to Android 16. after resetting the app, and new setup it worked 1 time after adding finger print. now after login only gray screen with spinning wheel edit: The answer from developer is like from bot.Iit is clearly incompatibility with Android 16. It works on my other phone with Android 13 and it WORKED on my phone with previous Android -15.edit 2: works with pin. looks like it got problem passing credential while using fingerprint
Not fit for purpose, UI is not user friendly, have a look at the Macquarie app if you want to see how things should be done. Lack of multi factor authentication and inability to use symbols in passwords (why not???) concerning from a security point of view as well.
will insist my mobile number is a landline number. cannot get a code
App Keeps closing. There is always many issues with it.
constantly crashes it's frustrating
confusing
Unreliable, dumps your data and requires you to rebuild your profile two frequently, wasting time especially if you don't have it with you and you have to go through the phone service to get it.
I am beyond annoyed with this app. I don't mind popups or pop-ins (appearing on my lists) but there is no way to acknowledge and then have them disappear. The developers of this app could do with spending a little time reviewing other banking service apps to learn how to smoothly operate.
app keeps crashing
+ 2 more in the clipboard copy
Sentiment summary
65%
Positive (4-5★)
5%
Neutral (3★)
30%
Negative (1-2★)