Review Insights · Google Play
Star Wars™: Galaxy of Heroes
ELECTRONIC ARTS · 1,797,806 ratings · ★ 4.0
4.0
★★★★★
1,797,806 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
15 negative reviews mention this · 58% of all complaints
★★★★★ "very bad game" - Alok Always 2910
2
"years"
6 negative reviews mention this · 23% of all complaints
★★★★★ "Such a nice game but I can't describe how much I hate the mod system. It's just very RNG based and overly complicated. New gamemode is literally pay2play. Game is the worst it has been in years." - TA THANH
3
"money"
5 negative reviews mention this · 19% of all complaints
★★★★★ "stop milking this game and just shut it down already as you lose more players than actually gain them and even your big whales are leaving for different games CG is just a massive joke and all they care about is Money and not improving the …" - Andrew Underwood
4
"been"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Such a nice game but I can't describe how much I hate the mod system. It's just very RNG based and overly complicated. New gamemode is literally pay2play. Game is the worst it has been in years." - TA THANH
5
"update"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Recent ui update shows promise. I'm in need of graphic settings in the main menu. something to turn down quality to run faster." - Frank Jones
6
"played"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Idea: "Strip" button. Removes all gear and skills on selected charachter. Returns mat'l to the inventory. Can only be done once, ever, for each charachter. Why: Ive played for years and hate the bloat. I have to many toons i dont use levele…" - Adam Fenn
7
"hate"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Such a nice game but I can't describe how much I hate the mod system. It's just very RNG based and overly complicated. New gamemode is literally pay2play. Game is the worst it has been in years." - TA THANH
8
"account"
3 negative reviews mention this · 12% of all complaints
★★★★★ "customer service made me relink my account I then lost access to my account and after providing evidence of purchases and following every step they told me to take I got passed around 7 different reps. EA selling out ruined the game." - Eric McEntire
9
"lost"
3 negative reviews mention this · 12% of all complaints
★★★★★ "customer service made me relink my account I then lost access to my account and after providing evidence of purchases and following every step they told me to take I got passed around 7 different reps. EA selling out ruined the game." - Eric McEntire
10
"every"
3 negative reviews mention this · 12% of all complaints
★★★★★ "customer service made me relink my account I then lost access to my account and after providing evidence of purchases and following every step they told me to take I got passed around 7 different reps. EA selling out ruined the game." - Eric McEntire
11
"recent"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Recent ui update shows promise. I'm in need of graphic settings in the main menu. something to turn down quality to run faster." - Frank Jones
12
"players"
3 negative reviews mention this · 12% of all complaints
★★★★★ "stop milking this game and just shut it down already as you lose more players than actually gain them and even your big whales are leaving for different games CG is just a massive joke and all they care about is Money and not improving the …" - Andrew Underwood
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
very bad game
Maine Aaj Tak jitne bhi games khele Na use sabse jyada ladki Hai mere
Such a nice game but I can't describe how much I hate the mod system. It's just very RNG based and overly complicated. New gamemode is literally pay2play. Game is the worst it has been in years.
customer service made me relink my account I then lost access to my account and after providing evidence of purchases and following every step they told me to take I got passed around 7 different reps. EA selling out ruined the game.
stop milking this game and just shut it down already as you lose more players than actually gain them and even your big whales are leaving for different games CG is just a massive joke and all they care about is Money and not improving the game for the better or even make the game new player friendly also CG clearly Don't know how to make a good game just look at Lord of the Rings heroes of middle earth they shut that down and moved back to SWGOH because they can't make good games at all
been playing for 15 minutes. EVERY SINGLE TIME, NO EXAGGERATION, I close a menu. there is an pop-up to buy something, its actually horrendous. one of the most annoying things in the world when it comes to gaming.
bad barely can get into the game and within minutes it kicks me out again
I would avoid starting if you can. EA is the devil.
wow. this game really sucks now.
Way to ignore longtime fanbases for money 💰🤑💰🤑💰
Left the game in 2020.... trying it again lost everything....not paying any more. I spent to much before. Not again for this money grab.
tried coming back to the game after a long hiatus. Game makes it too difficult to recover my old account. Not going to waste my time jumping through EA hoops, and not starting over.
Mod inventory cap prevents accepting new mods without deleting stored mods. when i get this message i spend 2-4 hours to make room. I i could sell mods from the inbox it would greatly speed up the process
Game was great years ago now I've been trying to get my old account back with no luck. wrote it off as loss. my kid gets it the other day and asks if he can but a charecter holy overpriced. bought him a non EA video game instead. dont waste your time and money on this.
in short its p2p. the game lost its touch. This isn't the WAY!
New characters are too OP not realistic anymore
I played years grinding multiple Galactic Legends and GOATED squads to high relics. Returning now, I'm disgusted. The game is now a mandatory $20-$60 monthly subscription model disguised as "Passes." My hard-earned Galactic Legends get stomped by new players who simply pay for seasonal buffs and Datacrons. It’s no longer a strategy game.. it’s a pay-to-rent power system. I guess grinding isn't really a thing anymore. If you are thinking about returning, don't. Younger kids have fun.
amazing how they keep making this "game" worse with every update.
Terrible service, lots of bugs, items bought dont appear, bans occur for people playing well, cheaters are ignored. talk to forums. mods issue bans if you use words like gambling for loot boxes. EA dont have any customer service. if you love star wars you will like the game but you will find the moneygrab accelerating.
the coliseum boss battles are glitched as hell, the last 2 rotations of new bosses got stuck at 83% and just kept going non stop for like 15min without a win or defeat declared. and it happened after I ranked up from 4to5 and 5to6. it's annoying that this has been going on for over 2 weeks now and it doesn't change no matter what you do, I tried restarting emptying the cashe fir the app for stopping the app even Uninstaller and reinstalling the app. it did nothing
I try and change my review as the game updates. Edit 1: Most recent update was awful, and I've played a LOT less because of it. Makes me really sad. -2 stars from last review. Edit 2: I don't even have words. This has become such an awful game. I am the closest to uninstalling in the 8 years I've played this game. I got kicked from my guild because of how many days I've missed out on, just because I don't want to play. boo. Can I go less than one? -2 From last review.
rubbish since last update, can't find anything now
Recent ui update shows promise. I'm in need of graphic settings in the main menu. something to turn down quality to run faster.
Avid star wars fan yet.. typical Disney, slow loading slow progress 16 million pop ups to see if you dumb enough to pay to win AGAIN. Uninstalled slow loading and battles, slow to progress and way too many pop ups to " buy this its great"
Idea: "Strip" button. Removes all gear and skills on selected charachter. Returns mat'l to the inventory. Can only be done once, ever, for each charachter. Why: Ive played for years and hate the bloat. I have to many toons i dont use leveled to G8. I did that before lvl 85 was possible. PLEASE HELP! and years after I posted this, the Devs have yet to reach out. they must only care about the PAYers not the PLAYers
What was once my most played game, (and money hole) is now nothing more than a grindfest with little rewarding gameplay anymore. I spent a ridiculous amount of money on this game over the course of almost 10 years, and the recent changes and coliseum have degraded the experience so far, that I rarely open the app anymore. The only reason I haven't deleted it yet, is because I haven't come to terms with the fact that I spent thousands of dollars on this game, and I essentially hate it now.
Sentiment summary
75%
Positive (4-5★)
6%
Neutral (3★)
19%
Negative (1-2★)