Review Insights · Google Play
Starbucks UK
Starbucks Coffee Company · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 77 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"doesn"
19 negative reviews mention this · 25% of all complaints
★★★★★ "The app doesn't work on android. Doesn't load at all. But it works on my friends iPhone, even when we are both connected to the same WiFi... Judging by other reviews this is a common issue and it has been like this for a long time. Please f…" - James Townsend
2
"work"
15 negative reviews mention this · 19% of all complaints
★★★★★ "Have been unable to log in for 3 months now. Endless loops, attempting reinstalls of app, cache clearing. Attempts to reset password never send emails, and frequent crashes when it did decide to work in the past." - A Jackowski
3
"load"
12 negative reviews mention this · 16% of all complaints
★★★★★ "The app doesn't work on android. Doesn't load at all. But it works on my friends iPhone, even when we are both connected to the same WiFi... Judging by other reviews this is a common issue and it has been like this for a long time. Please f…" - James Townsend
4
"starbucks"
10 negative reviews mention this · 13% of all complaints
★★★★★ "where's my points for Starbucks Hemel Cineworld what's the point in a app if you don't want to reward points at checkout con artists" - Mark Taylor
5
"works"
9 negative reviews mention this · 12% of all complaints
★★★★★ "The app doesn't work on android. Doesn't load at all. But it works on my friends iPhone, even when we are both connected to the same WiFi... Judging by other reviews this is a common issue and it has been like this for a long time. Please f…" - James Townsend
6
"doesn work"
9 negative reviews mention this · 12% of all complaints
7
"reinstall"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Have been unable to log in for 3 months now. Endless loops, attempting reinstalls of app, cache clearing. Attempts to reset password never send emails, and frequent crashes when it did decide to work in the past." - A Jackowski
📋 All 77 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Have been unable to log in for 3 months now. Endless loops, attempting reinstalls of app, cache clearing. Attempts to reset password never send emails, and frequent crashes when it did decide to work in the past.
rubbish cannot even set up an account.
where's my points for Starbucks Hemel Cineworld what's the point in a app if you don't want to reward points at checkout con artists
The app doesn't work on android. Doesn't load at all. But it works on my friends iPhone, even when we are both connected to the same WiFi... Judging by other reviews this is a common issue and it has been like this for a long time. Please fix it! 🙏🏻
Awful, tried repeatedly to create and log in to account on both PC and mobile. Nothing!
too slow to login, I ended up just leaving the coffee shop with out getting my drink
won't give refund after an accidental order
do not make me update to use basic app functions.
literally doesn't let me to log in. uninstalled and installed it again. I remembered all the log in details as it didn't remember biometrics...so every single time I had to remember it all but now I cannot log in at all for months and months on end. such a waste of time
Taking ages to load. Terrible app. Waste of time
it doesnt even load? I have to use the web version
ordered something thinking I could deliver it, didn't even give me an answer option and went straight too pick up, which I can't do, and too get a refund you still need too go to the bloody shop!!
Never opens and when it does it crashes and doesn't recognise any log in details. Absolutely useless
ordered almond latte. double checked before paying. when I paid it defaulted to semi skimmed milk. I'm severely allergic to dairy and only noticed once I'd taken a sip.
had to uninstall and reinstall as wouldn't open, stuck in green page about 3 mins once reinstall got as far as login page and that is now stuck.
The app never works
Slow to load. No improvement even after reinstalled it. Very annoying at the counter when paying.
it never loads up, it takes so long and never logs in for me, I've never been able to use it
Poor connectivity in most Stores.At the the moment I cannot even open the app
March 26 - doesn't open, doesn't work, obviously not tested!
This must be one of the worst apps I have every used. I have thousands of points i can't use, due to the opennot opening.
The app worked fine the first week after I downloaded it, now it won't even open, it just stays on the green screen. I have to uninstall and reinstall just to use it. waste of time.
Terrible app.. doesn't really work and takes forever to load.. other coffee apps work much better...
App is now completely broken.
For some reason in the last year the app just decides on random to never load up. To resolve it I have to uninstall and reinstall whilst in the queue!
app doesn't load
stop breaking the app
When it works it is fine, but about half of the time it doesn't open at all and just sits on the title screen. Since I always order at the café, I am forced to give up using it, so I don't earn points or can't spend them when I want to. I have uninstalled and reinstalled this app so many times, and even after this it still crashes! How can such a big company have such a buggy app?
This is an extremely slow loading app, if at all. I'm using that latest Android version on an S24
Why would you limit the available shops to only nearby when it's an app for ordering ahead??? Do you know how far you can go in 5 to 10 minutes when you're on the train???
the app has serious problems, always something went wrong when trying to log in, and session expired. I tried reinstalling the app and not it hangs at sign in and I can't even get in the app. for a multi billion company this is ridiculous
app won't open up even after update
glitchy, won't even open
The app is constantly having issues starting.
Stopped working after last update. Can no longer open app
Logs you out after roughly a month. It glitches each time you try to sign in again. I've found the only solution is to uninstall the app completely and then install again. Once reinstalled, you can sign in just fine. Then repeat the process after a month.
app won't even open
Doesn't work.
no option to pay with giftcard on app
App is useless! can no longer place a mobile order as screen is stuck on scan or scan and pay only in store. Have raised tge issue on countless occasions with Starbucks customer services and despite uninstalling App, clearing cache and reinstalling the app, the issue has still not been resolved. No help from customer services and is a real inconvenience having to queue in store to order and pay in the mornings. such a disappointment that I am forced to shop elsewhere on most days!
won't open at star bucks ,won't log me in , password reset arrives so late it's expired
It never works. App doesn't open when you click on it.
Very slow to open, and good luck if you are in an area with poor mobile coverage. Why does the app have to upload/download data before it opens? Barcode often won't scan in Starbucks branches.
this app just doesn't work anymore, absolutely no use
does not work
no delivery
It's still stingy rewards and having to spend a fortune to get a free coffee, well my data is expensive to buy so what about profit sharing instead, I would happily let you have access to my coffee buying habits for say 2pc share of the profits, how does that sound? Don't worry I wont get my hopes up...
rubbish never worked
Whenever I want to use this app, it doesn't work. What's the point of collecting points if I can't access them? It's slow to load (if it loads at all), too clumsy and not intuitive in the way it's organised, and more trouble than it's worth. Really.
App that decides it doesn't want to work anymore, email contact whose inbox is no longer monitored, customer service on the website that doesn't answer/resolve queries, utterly terrible. I had over £100 on my account which I can no longer access through the app. Expected far better from Starbucks, I guess it's time to move over the Costa
+ 27 more in the clipboard copy
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)