Review Insights · Google Play
Starbucks UK
Starbucks Coffee Company · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 77 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"doesn"
16 negative reviews mention this · 21% of all complaints
★★★★★ "Doesn't work. Just get the logo and nothing else. Guessing it's because of the ad blocker but it's nuts to fail on that. Please fix your app." - Kevin Wilson
2
"work"
13 negative reviews mention this · 17% of all complaints
★★★★★ "never works" - Alex Dickson (Alex)
3
"load"
12 negative reviews mention this · 16% of all complaints
★★★★★ "Rarely loads properly on the first go and is always missing strawberry syrup in the app even though they always have it in store" - Megan Gray
4
"starbucks"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Honestly disappointed most Starbucks I visit are franchises and not authorised to use the App so what is the point in producing such a rewards based app when so many retail Starbucks will not accept it !!" - Robert Williams
5
"doesn work"
8 negative reviews mention this · 10% of all complaints
📋 All 77 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
won't let me log into app with my correct username and password. tells me I'm incorrect no matter how many times I reset. going to visit other coffee shops instead as it's not worth ,the hassle
never works
to expensive coffee hot and miss
Forced me to update then logged me out
laggy
Doesn't work. Just get the logo and nothing else. Guessing it's because of the ad blocker but it's nuts to fail on that. Please fix your app.
This app is a joke. I have app updates disabled, yet Starbucks blocked access until I installed the latest update. This morning I wanted to redeem a free coffee using my reward points, but the app refused to work without updating first. I was stuck in a long queue waiting around 10 minutes for the update while people were rushing to work. Forced updates at the point of purchase are terrible customer service. I uninstalled the app and will be using Costa instead.
The App will not load on my S25, I've deleted and downloaded so many times now. I have to log into the website to access anything.
App won't show my scan code to collect points. Since tried uninstalling & reinstalling, & now won't let me log in. Tried 'Forgotten Password' several times & no email arrives even in Spam Folder.
Changes my defaults constantly so always wasting money on drinks I didn't want or can't drink. Adds extras I didnt want, puts frappaccino mix in all my drink and generally gets it wrong on more drinks than it should. Honestly, the amount of money wasted on bad drinks isnt even funny at this point.
App doesn't load properly, links don't work.
trying to view all drinks is so painful. have to go through multiple "see alls" in a category, and then go back many times to go into a different category, only to have to click "see all" many times again to see the drinks
not rating the app .. heard that dogs will be banned inside and outside your coffee shops its wrong us british love our pets if there not welcome then you will loose customers
Can't view the menu without selecting a store. So if none of the stores nearby are open or they are not accepting orders ahead you can't view what's available.
Have been unable to log in for 3 months now. Endless loops, attempting reinstalls of app, cache clearing. Attempts to reset password never send emails, and frequent crashes when it did decide to work in the past.
rubbish cannot even set up an account.
where's my points for Starbucks Hemel Cineworld what's the point in a app if you don't want to reward points at checkout con artists
The app doesn't work on android. Doesn't load at all. But it works on my friends iPhone, even when we are both connected to the same WiFi... Judging by other reviews this is a common issue and it has been like this for a long time. Please fix it! 🙏🏻
Awful, tried repeatedly to create and log in to account on both PC and mobile. Nothing!
too slow to login, I ended up just leaving the coffee shop with out getting my drink
won't give refund after an accidental order
do not make me update to use basic app functions.
literally doesn't let me to log in. uninstalled and installed it again. I remembered all the log in details as it didn't remember biometrics...so every single time I had to remember it all but now I cannot log in at all for months and months on end. such a waste of time
Taking ages to load. Terrible app. Waste of time
it doesnt even load? I have to use the web version
ordered something thinking I could deliver it, didn't even give me an answer option and went straight too pick up, which I can't do, and too get a refund you still need too go to the bloody shop!!
Never opens and when it does it crashes and doesn't recognise any log in details. Absolutely useless
ordered almond latte. double checked before paying. when I paid it defaulted to semi skimmed milk. I'm severely allergic to dairy and only noticed once I'd taken a sip.
had to uninstall and reinstall as wouldn't open, stuck in green page about 3 mins once reinstall got as far as login page and that is now stuck.
The app never works
Slow to load. No improvement even after reinstalled it. Very annoying at the counter when paying.
it never loads up, it takes so long and never logs in for me, I've never been able to use it
Poor connectivity in most Stores.At the the moment I cannot even open the app
March 26 - doesn't open, doesn't work, obviously not tested!
This must be one of the worst apps I have every used. I have thousands of points i can't use, due to the opennot opening.
The app worked fine the first week after I downloaded it, now it won't even open, it just stays on the green screen. I have to uninstall and reinstall just to use it. waste of time.
Terrible app.. doesn't really work and takes forever to load.. other coffee apps work much better...
App is now completely broken.
For some reason in the last year the app just decides on random to never load up. To resolve it I have to uninstall and reinstall whilst in the queue!
app doesn't load
stop breaking the app
When it works it is fine, but about half of the time it doesn't open at all and just sits on the title screen. Since I always order at the café, I am forced to give up using it, so I don't earn points or can't spend them when I want to. I have uninstalled and reinstalled this app so many times, and even after this it still crashes! How can such a big company have such a buggy app?
This is an extremely slow loading app, if at all. I'm using that latest Android version on an S24
Why would you limit the available shops to only nearby when it's an app for ordering ahead??? Do you know how far you can go in 5 to 10 minutes when you're on the train???
the app has serious problems, always something went wrong when trying to log in, and session expired. I tried reinstalling the app and not it hangs at sign in and I can't even get in the app. for a multi billion company this is ridiculous
app won't open up even after update
glitchy, won't even open
The app is constantly having issues starting.
Stopped working after last update. Can no longer open app
Logs you out after roughly a month. It glitches each time you try to sign in again. I've found the only solution is to uninstall the app completely and then install again. Once reinstalled, you can sign in just fine. Then repeat the process after a month.
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Sentiment summary
0%
Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)