Review Insights · Google Play
STARZ
Starz Entertainment, LLC · 178,497 ratings · ★ 4.4
4.4
★★★★★
178,497 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"starz"
8 negative reviews mention this · 29% of all complaints
★★★★★ "I do not recommend subscribing to STARZ, they limit the amount of devices you can simply be LOGGED INTO, not how many people are streaming at the same time, no how many are just logged in. Greedy asf company not going to ever subscribe agai…" - AKASalsa
2
"subscription"
6 negative reviews mention this · 21% of all complaints
★★★★★ "no stars for Starz I wanted a simple refund because I wasn't pleased with the service and continued to give me the run around and said they couldn't locate my subscription or anything associated with my email NEVER USE THIS SERVICE AGAIN!!!" - Dwayne Miller
3
"login"
4 negative reviews mention this · 14% of all complaints
★★★★★ "unable to login. no one can seem to help Google says its the app developer the app.says its starz and starz says its Google. paid for a year and no one can help me." - Stacy Bierling
4
"months"
4 negative reviews mention this · 14% of all complaints
★★★★★ "BEWARE OF THE STARZ SCAM AND ENABLE PAYMENT NOTIFICATIONS! I canceled my subscription TWO MONTHS AGO!!! EVERY TWO WEEKS STARZ KEEPS TRYING TO CHARGE MY CARD $69.99 FOR A SUBSCRIPTION I CANCELED! I have a screenshot of the day I canceled alo…" - Matthew Starr
5
"cancel"
3 negative reviews mention this · 11% of all complaints
★★★★★ "this app is a rip off and when you try to cancel they charge you and have to fight like hell to get a refund then they only give you a parcel refund. I DON'T RECOMMEND THIS APP TO ANYONE!" - Crystal McClelland
6
"refund"
3 negative reviews mention this · 11% of all complaints
★★★★★ "this app is a rip off and when you try to cancel they charge you and have to fight like hell to get a refund then they only give you a parcel refund. I DON'T RECOMMEND THIS APP TO ANYONE!" - Crystal McClelland
7
"work"
3 negative reviews mention this · 11% of all complaints
★★★★★ "never seems to work,it keeps saying to check my internet connection even though EVERYTHING IS WORKING FINE!" - Rachelle
8
"keeps"
3 negative reviews mention this · 11% of all complaints
★★★★★ "never seems to work,it keeps saying to check my internet connection even though EVERYTHING IS WORKING FINE!" - Rachelle
9
"paid"
3 negative reviews mention this · 11% of all complaints
★★★★★ "unable to login. no one can seem to help Google says its the app developer the app.says its starz and starz says its Google. paid for a year and no one can help me." - Stacy Bierling
10
"service"
3 negative reviews mention this · 11% of all complaints
★★★★★ "no stars for Starz I wanted a simple refund because I wasn't pleased with the service and continued to give me the run around and said they couldn't locate my subscription or anything associated with my email NEVER USE THIS SERVICE AGAIN!!!" - Dwayne Miller
11
"scam"
3 negative reviews mention this · 11% of all complaints
★★★★★ "BEWARE OF THE STARZ SCAM AND ENABLE PAYMENT NOTIFICATIONS! I canceled my subscription TWO MONTHS AGO!!! EVERY TWO WEEKS STARZ KEEPS TRYING TO CHARGE MY CARD $69.99 FOR A SUBSCRIPTION I CANCELED! I have a screenshot of the day I canceled alo…" - Matthew Starr
12
"canceled"
3 negative reviews mention this · 11% of all complaints
★★★★★ "BEWARE OF THE STARZ SCAM AND ENABLE PAYMENT NOTIFICATIONS! I canceled my subscription TWO MONTHS AGO!!! EVERY TWO WEEKS STARZ KEEPS TRYING TO CHARGE MY CARD $69.99 FOR A SUBSCRIPTION I CANCELED! I have a screenshot of the day I canceled alo…" - Matthew Starr
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I do not recommend subscribing to STARZ, they limit the amount of devices you can simply be LOGGED INTO, not how many people are streaming at the same time, no how many are just logged in. Greedy asf company not going to ever subscribe again. That's why they are always offering discounts because no one uses this platform. Don't do it.
this app is a rip off and when you try to cancel they charge you and have to fight like hell to get a refund then they only give you a parcel refund. I DON'T RECOMMEND THIS APP TO ANYONE!
never seems to work,it keeps saying to check my internet connection even though EVERYTHING IS WORKING FINE!
unable to login. no one can seem to help Google says its the app developer the app.says its starz and starz says its Google. paid for a year and no one can help me.
it keeps freezing up
no stars for Starz I wanted a simple refund because I wasn't pleased with the service and continued to give me the run around and said they couldn't locate my subscription or anything associated with my email NEVER USE THIS SERVICE AGAIN!!!
BEWARE OF THE STARZ SCAM AND ENABLE PAYMENT NOTIFICATIONS! I canceled my subscription TWO MONTHS AGO!!! EVERY TWO WEEKS STARZ KEEPS TRYING TO CHARGE MY CARD $69.99 FOR A SUBSCRIPTION I CANCELED! I have a screenshot of the day I canceled along with NUMEROUS dates afterwards where they continue to try to charge me for a service I canceled. BEWARE THEY ARE NOT CHARGING YOU FOR SERVICES YOU ARE NOT USING BY ENABLING PAYMENT NOTIFICATIONS ON YOUR MOBILE DEVICE TO GET ALERTED!!
increasing prices again huh? why don't you actually put movies in this app that people want to watch instead of filled garbage with soke good shows to watch. I raley watch this app because it lacks good movies. now I'm considering canceling it because it just doesn't make sense when all the other apps have better moves while this one lacks it.
tv app some titles have no audio. on the phone it works but tv. is not I even Uninstalled the tv app but is still the same no audio 😕.
shows are old
very difficult to cancel subscription
audio won't work for the 2 movies I got the app for but works for other movies on the app
doesn't work
Can't login anymore! I'm using Hulu as a TV Provider, won't let me login anymore! So frustrating!
this app is fake, I put in my card information and the app needed verification said needed 6 digit code viewed as in made purchases with my card. the subscription was a limited time offer 4.99/month for 3 months. Checked for the supposed 6 digit code only sent 5, then out my account the app took 1.99 out my account said I didn't have the 6 digit code. this app doesn't have contact or feedback features. I'm lightly upset not being able to be a member of a subscription I paid for.
this app is a joke, can't even subscribe to it. I try to enter my email address and it changes to an old email address that hasn't been used in years with no way to change it
can't login for 2 weeks. Horrible app.
there is definitely 7-day free trial they make you pay off rip what a scam
I've been trying to unsubscrip for two months. its not under my Google subscription like it says but it tries to come off my card monthly. Its taking my money. I tried to called no luck on a live person. CANCEL MY SUBSCRIPTION.
Starz will not let me login because I hate this app. Tried many attempts and Starz still won't let me log in. ONE STAR HUGE TIME!!!!!!!!! No thx Starz you are out🤬🤬🤬
annoying ads before watching anything
I feel like I was taken advantage of because I signed up for the promotion in February this year 2026, for $4.99 for 3 months, and for the following billing cycle, I was charged full price. I need clarification on why this happened so I can better understand. I just canceled my subscription.
Never opens properly!
I paid for this account and am not receiving it. how do I get started ? I have T Mobile! this is nasty service from starz a rip off
This app is a scam and sucks. Was charged a renewal fee and canceled on time. Been searching for customer sr ice for help and there is no contact number. Seeking a refund because I am not interested in a partnership any longer. They charged me $74. I do not want starz, I just want my money back
Impossible to unsubscribe from
constant playback error
This app is not designed well for android. There is no way to delete downloaded episodes, because the delete button is so high up on the screen it conflicts with android features. When I notified STARZ, they did not escalate to their developers and acted like this was user error on my part. I have to delete the app in order to delete downloads. The app also does not correctly remember where I left off with a series. Poor design all around.
Sentiment summary
85%
Positive (4-5★)
3%
Neutral (3★)
12%
Negative (1-2★)