Review Insights · Google Play
STARZ
Starz Entertainment, LLC · 178,769 ratings · ★ 4.4
4.4
★★★★★
178,769 ratings
🎯 Build a better version
Top complaints - extracted from 44 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
7 negative reviews mention this · 16% of all complaints
★★★★★ "i cancelled my subscription back in march and they continued to collect payment for 2 months and now they are refusing to refund me the money they took" - christopher palacios
2
"cancel"
6 negative reviews mention this · 14% of all complaints
★★★★★ "i cancelled my subscription back in march and they continued to collect payment for 2 months and now they are refusing to refund me the money they took" - christopher palacios
3
"charged"
5 negative reviews mention this · 11% of all complaints
★★★★★ "App won’t load on my tv and they already charged my card" - Beth Cooper
4
"money"
5 negative reviews mention this · 11% of all complaints
★★★★★ "i cancelled my subscription back in march and they continued to collect payment for 2 months and now they are refusing to refund me the money they took" - christopher palacios
5
"service"
5 negative reviews mention this · 11% of all complaints
★★★★★ "The service is too basic, same movies trending from 3 years ago and when I cancel it still does not cancel." - Michael T
6
"does"
5 negative reviews mention this · 11% of all complaints
★★★★★ "The service is too basic, same movies trending from 3 years ago and when I cancel it still does not cancel." - Michael T
7
"doesn"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Worst streaming app ever the subtitles doesn't stay you have to turn it on every episode. Doesn't autoplay to the next episode." - M G
📋 All 44 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App won’t load on my tv and they already charged my card
i cancelled my subscription back in march and they continued to collect payment for 2 months and now they are refusing to refund me the money they took
one day, it's working fine on my phone. The next is sending me a message saying I can't connect. Please check your server
you're still charging me and I haven't used this in over a year and I have already undescribed.. I want my money back!!!
This is got to be fraudulent I'm being charged for subscription that it clearly shows here that I don't have
why is there no option to skip ads for your shows when I pay for no ads do you know what no ads means
could not get connected to new chromebook
does not even load when opening
HOW CAN I CANCEL THIS SUBSCRIPTION??? DO NOT TAKE THE FREE TRIAL!!
won't install on my Sony Bravia
it sucks complete scam!
Horrible login
They make it so hard to unsubscribe! Not very many good shows or movies.
Works on phone.Will not work on TV. I uninstalled and reinstalled and approved permissions and it says that I cannot stream in this country and I'm in the US. There's is no VPN on my account/internet service.
not good
Confusing Confusing. It won’t let you cancel!!! I want to cancel
WORST STREAMING APP PERIOD. Starz is absolutely garbage. it will buffer and then you get from 5 seconds to 30 seconds of video then buffer. this is non stop. if you can deal with that and sit for 25 min to watch 5 min of a movie then sometimes you get lucky and it will start playing normally. i have 0 issues with other apps streaming. what a waist of money. they have a decent movie selection but you waiting on the buffering would make a monk scream. what a waist of money.
ONLY ON MY TV...The app frezzes,won't load and constantly tells me to check my internet connection...yet EVERY other app work just fine
won't load. keeps saying unable to connect to server. n but works well on phone
how u think I feel as it seemed I paid 23.99 for 12 months yet I got nothing
One star because they canceled House of Ashur.
junk service ! payed for a year and was ripped off
play back error on Google Pixel 10 pro for last few weeks. uninstalled.. reinstalled.. cleared cashed.. messaged customer service... no help at all. does it on wifi, and cell service 5g. with 4 bars. all other streaming apps work perfectly. This one doesn't.
man this app has nothing good, literally only Spartacus, every thing else is trash you've never heard of, so not worth it and I only paid 12$ for a year subscription
why is the price so high? what am I getting for this high pricrs?
Another update and the app targets android 16 yet the is not edge to edge. It still has the black gesture area, which should match the tab bar above it, which is green. Please follow the Android guidelines. The app is correct on IOS but not on Android. Please fix the app
Good luck trying to sign in on the with google keep saying my account info doesn't exist. The charge on my credit card sure does though
Husband try cancel STARZ email them try told us gotten third party who he’ll third party
$12 was somehow $69.99? Lol never again...
Does not show up in Google play in subscriptions. Can't cancel it. Deceptive business practices.
Wouldn't let me download and I got charged for it
this app seems to freeze it also keeps telling me that the app isn't supported in my country funny how that wasn't an issue when you wanted to take my money
it doesn't play right on my tablet, its screenshots
not a lot of good movies and when trying to cancel if you don't hit the 20 times to cancel your subscription you'll get accidentally charged really poor service in that regard . not worth the money at all
I do not recommend subscribing to STARZ, they limit the amount of devices you can simply be LOGGED INTO, not how many people are streaming at the same time, no how many are just logged in. Greedy asf company not going to ever subscribe again. That's why they are always offering discounts because no one uses this platform. Don't do it.
I try to find something and I can't find anything at all for example I can't find any Elvis movie or a movie called what about Bob those are just a few and there's a lot more I'm looking for and I have no such luck the movies that are showing now I don't really care for at this time ime
every time I open the app I'm logged out, logging in is painful at best, adding a TV via the app always starts with device found and ends in an error.
The service is too basic, same movies trending from 3 years ago and when I cancel it still does not cancel.
cannot watch all of the content I pay for on the app on my tv
Worst streaming app ever the subtitles doesn't stay you have to turn it on every episode. Doesn't autoplay to the next episode.
Regular issues with my TV logging me out and then a website error preventing me from logging back in. very frustrating. 5 stars for content, but these bugs are very frustrating.
I got a refund the other day and tried to buy the subscription today. won't even let me sign in. password is correct.
One of the worst layouts ever! On the home page having to scroll down several rows just to find my "continue watching" is annoying but doesn't affect the functionality. The same can't be said for the video playback screen. Specifically the time "slider" being located at the top of the screen and seemingly extra sensitive. Because 9/10 times I need to swipe down on my phone to view a notification, the video jumps to a different time. Which forces me to scroll to figure out where it had been.
renewal notice. so I thought I could include a picture of proof. they told me they were charging my account $69. for renewal on the day they charge my account, keeping me from canceling the subscription. then, in the email, made it sound like I had the option of canceling but had already charged me with no notice.
Sentiment summary
85%
Positive (4-5★)
3%
Neutral (3★)
12%
Negative (1-2★)