Review Insights · Google Play
State Farm®
State Farm Insurance · 466,327 ratings · ★ 4.6
4.6
★★★★★
466,327 ratings
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Top complaints - extracted from 40 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"insurance"
6 negative reviews mention this · 15% of all complaints
★★★★★ "This company does not pay money on insurance policies and delays time until the last day. The car repair estimate covers only 70% of the repair rate. There are many open lawsuits against this company. This is a scam company with fake positi…" - Budrigan Trade
2
"reset"
5 negative reviews mention this · 13% of all complaints
★★★★★ "nothing but trouble with this app. never remembers login, errors trying to login, reset password because it has "network issues" as a workaround. too many unnecessary permissions. just a lousy app" - J S **
3
"password"
5 negative reviews mention this · 13% of all complaints
★★★★★ "nothing but trouble with this app. never remembers login, errors trying to login, reset password because it has "network issues" as a workaround. too many unnecessary permissions. just a lousy app" - J S **
4
"paid"
5 negative reviews mention this · 13% of all complaints
★★★★★ "I do the work and you get paid. Not fair." - William Braboy
5
"month"
5 negative reviews mention this · 13% of all complaints
★★★★★ "I genuinely wish they would update my bill for the month so I can make payments throughout the month. Ive been making payments to a mystery bill almost all month every month and then it tells me last second so sometimes I have to pay a 3rd …" - Tobias M.
6
"company"
5 negative reviews mention this · 13% of all complaints
★★★★★ "This company does not pay money on insurance policies and delays time until the last day. The car repair estimate covers only 70% of the repair rate. There are many open lawsuits against this company. This is a scam company with fake positi…" - Budrigan Trade
7
"state"
4 negative reviews mention this · 10% of all complaints
★★★★★ "tired of this new billing b.s we always pay in full and now state farm nickle and dimes us to death we will definitely be looking elsewhere when our policy's are due again ." - Scott Scheffler
8
"farm"
4 negative reviews mention this · 10% of all complaints
★★★★★ "tired of this new billing b.s we always pay in full and now state farm nickle and dimes us to death we will definitely be looking elsewhere when our policy's are due again ." - Scott Scheffler
9
"state farm"
4 negative reviews mention this · 10% of all complaints
★★★★★ "tired of this new billing b.s we always pay in full and now state farm nickle and dimes us to death we will definitely be looking elsewhere when our policy's are due again ." - Scott Scheffler
10
"login"
4 negative reviews mention this · 10% of all complaints
★★★★★ "nothing but trouble with this app. never remembers login, errors trying to login, reset password because it has "network issues" as a workaround. too many unnecessary permissions. just a lousy app" - J S **
11
"correct"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Stopped working ever since the big update. Won't keep me logged in and won't let me easily access the correct page to login" - Trinity Harrison
12
"bill"
4 negative reviews mention this · 10% of all complaints
★★★★★ "tired of this new billing b.s we always pay in full and now state farm nickle and dimes us to death we will definitely be looking elsewhere when our policy's are due again ." - Scott Scheffler
📋 All 40 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
tired of this new billing b.s we always pay in full and now state farm nickle and dimes us to death we will definitely be looking elsewhere when our policy's are due again .
toooooooo expensive
Don't receive a verification email after requesting twice. Stupid app.
In my humble opinion only, this 'app' is difficult to access each and everytime.
nothing but trouble with this app. never remembers login, errors trying to login, reset password because it has "network issues" as a workaround. too many unnecessary permissions. just a lousy app
App doesn't work when you need it. Prepare accordingly. Very frustrating
its a scam.
Stopped working ever since the big update. Won't keep me logged in and won't let me easily access the correct page to login
Application is extremely difficult. I am trying to install the bacon, still couldn't.😓
I do the work and you get paid. Not fair.
I knew I was late on a payment but the app said I had nothing due. I then received a push notification a week later saying I had a late fee on top of the previous month owed. Fix your app... you are paid more than enough for a mediocre app.
This company does not pay money on insurance policies and delays time until the last day. The car repair estimate covers only 70% of the repair rate. There are many open lawsuits against this company. This is a scam company with fake positive reviews.
July 1, 2026 uninstalled. Just received a text that my bill was past due again. More than useless app. Just paid them. March 2025 (edit: this is a known issue, per state farm rep. just fix it, don't reach out to me.) is your bill 5 days past due? the app won't show you. disappointing.
(07/01/2026) STATE FARM YOU NEED TO CONTACT ME AFTER 3:00 PM MST! YOU HAVE MY CONTACT NUMBER. NOT A REPUTABLE COMPANY! OVER CHARGES FOR INSURANCE! TERRIBLE COMPANY! USELESS APP! Called State Farm years ago to get information on policy. Requested information on policies over 3 years ago, no information provided. Called State Farm Corporate Headquarters. NO response! STATE FARM REFUSES TO PROVIDE INFORMATION CONCERNING POLICIES! NOT A GOOD NEIGHBOR. NOT THERE WHEN YOU NEED THEM, NOT REPUTABLE!
worst insurance company I've ever dealt with!!!
nightmare site
The absolute worst insurance company I've ever dealt with!
This app sucks. Nowhere does it tell me what permissions are required as it used to. I often don't drive for weeks. Yet you want me to drain my battery so you can see I am parked. I turn off the data access by removing permissions and forcing a close. Now I drive and nothing works. I know you are obsessed with a permanent, on condition. I will just leave the program. Stop threatening me about this You hit me up around 100s of times a day. Do you need me to install cameras so you can watch?
keeps telling me there's a technical issue when all my information is correct
rates too high, been with company almost 20 years
terrible can't use this app.
price increase, price increase, price increase with 0 notice or warning just a bam. new # every couple of months
2 beacons. never get thru to tech help. setup acct they say I do not have account called again username ok put will not let me reset password. not happen with beacon. I am using android cell phone. Not Happy. never talk with help desk.
Submitting a claim through State farm for me has been a painful tedious process. They do not simplify it. I waited 2 weeks just to find out that they were waiting on me to submit more paperwork after I had already submitted the invoice. nobody from my State farm office nor from the claims department contacted me about needing additional paperwork. I had to call them and be transferred several times and wait on hold just to find out what was going on. Very irritating process.
can not sign in
worse app I have ever seen. I set up a pin for login and it makes me reset everything. Al.ost 30 minutes to pay a bill.
I'd give 0 stars if I could. What a complete rip off👹👹👹
too expensive
cant log o n
Terrible app. after I have set my password to login it didn't alow me. After several failed attempts to send me a password reset(and yes it was the correct email and number) I deleted the app.
Constantly raising amount. Never a true quote.
They never mail me my insurance card, which is especially annoying with 6 month contracts. Rep never answers my web messages or emails.
They do not give you any support if you have an accident. Even when they decide you were not at fault!
be real fu@king nice if my bill didn't go up every fu@king month! loyalty doesn't get you much anymore I guess
I genuinely wish they would update my bill for the month so I can make payments throughout the month. Ive been making payments to a mystery bill almost all month every month and then it tells me last second so sometimes I have to pay a 3rd time of the remaining balance. I typically pay my bills in half per paycheck bc i get paid bi weekly to leave some financial room for my other expenses.
Every time I turn around, the password is not working. It's correct. Resetting again.
😵💫 been 2 years now trying to get the billing set up and working. I cannot get them to allow me to pay my home insurance on a different month than my car insurance. My workaround is to allow one of the two premium payments to become past due a for a few days as we roll into the next month and then pay. it's just stupid that I have to do this ! The reason I want to pay the premiums in different months is my business and is not relevant. What is relevant is incompetent Junior staff members.
safe drive does not work ig you live in area with hills winding roads hills.
it is always saying update app i dont use one car all the time. how do I reset it whenever I use it.
they keep sending me bills for my ex. I never know if I'm paid mine or hers. also, ridiculous password standards and processes. (Although I think that's changed somewhat).
Sentiment summary
91%
Positive (4-5★)
3%
Neutral (3★)
6%
Negative (1-2★)