Review Insights · Google Play
StepUp Pedometer Step Counter
StepUp Inc · 36,879 ratings · ★ 4.8
4.8
★★★★★
36,879 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"steps"
8 negative reviews mention this · 38% of all complaints
★★★★★ "The days I walk the most the app records the fewest step...can't keep track of my steps, very demoralising and unreliable...makes me wonder, why bother walking...kill joy" - Mercy Chebunde
2
"step"
4 negative reviews mention this · 19% of all complaints
★★★★★ "This is a great app, it really is. But I'm giving 1 star for the ads. I get it, you need to monitize the app via ads or subscription and I'm fine with that. My problem is the ads are EXTREMELY aggressive. I'm in the middle of a step challen…" - David Cates
3
"work"
4 negative reviews mention this · 19% of all complaints
★★★★★ "This is a great app, it really is. But I'm giving 1 star for the ads. I get it, you need to monitize the app via ads or subscription and I'm fine with that. My problem is the ads are EXTREMELY aggressive. I'm in the middle of a step challen…" - David Cates
4
"phone"
4 negative reviews mention this · 19% of all complaints
★★★★★ "What's up with the recent update? When I open(or interact with) the app, it keeps redirecting me to Facebook(several times in a minute) where I'm forced to view 2 ads...basically it opens external ads. One wrong move your phone installs a v…" - Grace
5
"records"
3 negative reviews mention this · 14% of all complaints
★★★★★ "The days I walk the most the app records the fewest step...can't keep track of my steps, very demoralising and unreliable...makes me wonder, why bother walking...kill joy" - Mercy Chebunde
6
"sync"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I'm not part of the Geek Squad, but this app won't sync my Fitbit steps or update my photo. It shouldn't be this hard and annoying. So much for joing my work team and tracking a healthier lifestyle." - CC West
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
this is the best
This is a great app, it really is. But I'm giving 1 star for the ads. I get it, you need to monitize the app via ads or subscription and I'm fine with that. My problem is the ads are EXTREMELY aggressive. I'm in the middle of a step challenge for work and I check the app all day to see my standing and I'm bombarded by full screen ads that prevent me frome even seeing the app at all. The ads cannot be easily closed even after I see them. Just bad advertising all around. Reduce full screen ads
What's up with the recent update? When I open(or interact with) the app, it keeps redirecting me to Facebook(several times in a minute) where I'm forced to view 2 ads...basically it opens external ads. One wrong move your phone installs a virus. It's annoying!!
The days I walk the most the app records the fewest step...can't keep track of my steps, very demoralising and unreliable...makes me wonder, why bother walking...kill joy
not working on my xiaomi 14 china rom
I'm not part of the Geek Squad, but this app won't sync my Fitbit steps or update my photo. It shouldn't be this hard and annoying. So much for joing my work team and tracking a healthier lifestyle.
Inaccurate!
The app kept crashing and so i reinstalled it because that's what you guys instructed. So I reinstall it, go on my Google account to see that the 15,000 steps I took today got reset. thank you so much for this horrible "no sync" app
Application cannot be linked to Huawei health and therefore Huawei watches. You have this option on IOs but not on Android.
A slight increase in step count or moving the phone with your hand can lead to inaccurate step numbers.
stationed one place and movements of arms also records steps.
one star for now cause it just miscalculated my steps this morning, I walked for 2hrs 42mins non stop and it wasn't even up to 10k steps
stopped working after a couple weeks of having no problem woth it. apps started scrolling indefinitely.
Won't work on Vivo X200 Pro Chinese rom. Says Google play store error. Only app that doesn't work on my phone. Sent Feedback.
i have tried 3 times to create a group, sole purpose for downloading and it doesn't work
not compatible with my huawei watch
Linked to Garmin watch but steps on watch don't match steps on app
Unable to sync my boat crest app. No options available
This app just disappeared from my phone twice this month after me walking a few thousand steps. Reinstalled. Luckily records of previous days were there. Again today its still malfunctioning... I'm clueless
good
I've been trying this for about a month now and the daily step total that is being recorded is nowhere near the number of steps that I take in a day. I have a very physical job. I am on my feet all day except for 1 hr for lunch & I start counting before I leave home. The totals on this app are at least 3 to 4 thousand steps fewer than what I know I'm taking, from having used other pedometers. The app came highly recommended but I am very disappointed 😞
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)