Review Insights · Google Play
StockX - Sneakers and Apparel
StockX · 85,848 ratings · ★ 4.3
4.3
★★★★★
85,848 ratings
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Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"shoes"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Terrible Update... can no longer view any of the shoes I'm selling directly from the notification alert! How am I supposed to update pricing efficiently now? Also, I'm now receiving updated pricing adjustment alerts going to my old email ad…" - Anh Nguyen
2
"update"
4 negative reviews mention this · 12% of all complaints
★★★★★ "the new update is horrible. Nothing works!" - emanuel marin
3
"cannot"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Terrible Update... can no longer view any of the shoes I'm selling directly from the notification alert! How am I supposed to update pricing efficiently now? Also, I'm now receiving updated pricing adjustment alerts going to my old email ad…" - Anh Nguyen
4
"service"
4 negative reviews mention this · 12% of all complaints
★★★★★ "I sold three pair of shoes and only one has been verified. the other two have been at the facility well over a week and I've had no updates. when I called customer service I was told it's still being verified but one pair of the shoes aren'…" - Taiesha Wilson
5
"order"
4 negative reviews mention this · 12% of all complaints
★★★★★ "I will delete StockX after this. I am very unhappy with my last order. My order was never sent, and I had to fight to get my money back. its On 48 hours n still not supervisor or no money I called StockX again, and still no supervisor has c…" - tommy b
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Can't log in. app got too many issues.
The worst
Home screen won't even open 90% of the time. if it does work, images fail to load and loading times are endless
Thee worst platform with many bugs. The developers need to do a better job fixing the user interface
this app is a joke now I sign in and its like I didn't sign in I have to put my info in over and over again and it does nothing
item take a month to arrive not good business DO NOT BUY ANYTHING FROM THIS SITE YOU WILL GET YOUR PACKAGE AFTER YOU BEEN WAITING A WHOLE MONTH.. SHOP AT AMAZON YOUR PACKAGE WILL ARRIVE IN 3 DAYS.
the new update is horrible. Nothing works!
app keeps crashing wont let me print my shipping labels
what's happening with stock x I can't login and finally can but can't access my profile and portfolio?? I guess like every other website nothing has improved since day 1 trash app
Terrible Update... can no longer view any of the shoes I'm selling directly from the notification alert! How am I supposed to update pricing efficiently now? Also, I'm now receiving updated pricing adjustment alerts going to my old email address for some reason and I cannot stop it.
WONT LET ME PRINT LABELS NOW NEW UPDATE IS TRASH AND NOW I CANNOT PRINT MY LABELS LIKE I USED TO
app dont work cant setup a payout or payment method and clicking to buy/sell dont do anything either
searching is horrendous
I sold three pair of shoes and only one has been verified. the other two have been at the facility well over a week and I've had no updates. when I called customer service I was told it's still being verified but one pair of the shoes aren't even in my seller dashboard anymore. I hope they aren't trying to steal my shoes. if so I'm going to have my lawyer reach out this is ridiculous
new seller format is trash, and using app linked to printer in home no longer works just reverts back to login screen. Had to print labels from an actual computer/laptop.
I will delete StockX after this. I am very unhappy with my last order. My order was never sent, and I had to fight to get my money back. its On 48 hours n still not supervisor or no money I called StockX again, and still no supervisor has called me back to resolve this, but yet they still have $809.00 of my money. How hard is it to get a human on the phone? How hard is it for a manager to get in contact with you about the situation you have?
no woking properly for sellers
B.S made a mistake on shoes and would not cancel order so I can get a refund and pick another shoe.
extremely terrible customer service THEY ARE SLOW ASFFFFFF
its crazy. i was trying to sell a pair of shoes. they didnt even send a text Message to tell you to ship it. just one email to tell you about the cancellation. no email about the order. no text Message. wth? THATS INSANE.
this app takes forever to load..
I'm NEVER using StockX again 💯💯 That lawsuit they just settled with Nike didn't stop anything. they're still selling fake shoes !!! Also there service is very poorly They take over a month to send you your order & there relationship with FedEx is very poorly as employees don't scan packages for tracking. They say delivered by the end of the day. meanwhile your order is still in a different state 😂😂☠️ whoever made stockx, the sneaker value market of the globe is retarded 💯💯
They will send damaged items, they do not verify the item then only offer $25 off of your next purchase....like I would ever buy from them again.
this app is misleading
no support email, chat is not working, can't request a refund. what a shame
trading cards show 0 results all the time but if I go on the website it show them
They pick and choose which shoes can be returned. Worse they also do not get signature conformation upon delivery. My wife christmas shoes were stolen and I can't get a replacement. This is worse than ebay. Don't buy from here. You'll regret it!
Beware! If someone sells you damaged goods... You're on your own! I recommend buying through a reputable supplier, pay a bit more for peace of mind. The little discounts are not worth the fight and headache!
extremely slow and incompetent customer service with tons of added fees to every purchase.
The app will open but keeps buffering and everything is updated.
After the new update, I cannot download the label from app.... It asks me to log in every time. Please fix it!
why do I have adds i cannot close. makes it harder to get a broader view of any page.
Not professional at all. Not recommend.
Sentiment summary
84%
Positive (4-5★)
3%
Neutral (3★)
13%
Negative (1-2★)