Review Insights · Google Play
StoryReel: Exclusive Drama
Equinox Enterprises Technology Limited · 70,594 ratings · ★ 4.4
4.4
★★★★★
70,594 ratings
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Top complaints - extracted from 42 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cancel"
12 negative reviews mention this · 29% of all complaints
★★★★★ "Heaven forbid you try the pass and go to cancel it. Charges you and makes it impossible to cancel. $19.99 a week. Emailed like they said, sent UID number and screenshot of the account from their app, they can't find it. Absolute theft becau…" - Jennie Jo
2
"subscription"
11 negative reviews mention this · 26% of all complaints
★★★★★ "the story i watched is not in the link, i bought 1yr subscription but trailers lure you in then not in the app, Storyreel have conned me out of my money." - ANNA WILLIAMS
3
"watch"
10 negative reviews mention this · 24% of all complaints
★★★★★ "You lie I can't watch It for free. You lie liar liar liar" - nancy soto
4
"free"
8 negative reviews mention this · 19% of all complaints
★★★★★ "You lie I can't watch It for free. You lie liar liar liar" - nancy soto
5
"story"
7 negative reviews mention this · 17% of all complaints
★★★★★ "the story i watched is not in the link, i bought 1yr subscription but trailers lure you in then not in the app, Storyreel have conned me out of my money." - ANNA WILLIAMS
6
"stories"
7 negative reviews mention this · 17% of all complaints
★★★★★ "stories are too short and imcomplete....they leave you hanging at the end as to what happened next." - Jeanette Bernard
7
"week"
5 negative reviews mention this · 12% of all complaints
★★★★★ "I'm sorry, but $20 a week to watch these, no." - Sapfirelynx
8
"pass"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Heaven forbid you try the pass and go to cancel it. Charges you and makes it impossible to cancel. $19.99 a week. Emailed like they said, sent UID number and screenshot of the account from their app, they can't find it. Absolute theft becau…" - Jennie Jo
9
"emailed"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Heaven forbid you try the pass and go to cancel it. Charges you and makes it impossible to cancel. $19.99 a week. Emailed like they said, sent UID number and screenshot of the account from their app, they can't find it. Absolute theft becau…" - Jennie Jo
10
"scam"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Heaven forbid you try the pass and go to cancel it. Charges you and makes it impossible to cancel. $19.99 a week. Emailed like they said, sent UID number and screenshot of the account from their app, they can't find it. Absolute theft becau…" - Jennie Jo
11
"cancel subscription"
5 negative reviews mention this · 12% of all complaints
📋 All 42 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
You lie I can't watch It for free. You lie liar liar liar
I'm sorry, but $20 a week to watch these, no.
the story i watched is not in the link, i bought 1yr subscription but trailers lure you in then not in the app, Storyreel have conned me out of my money.
stories are too short and imcomplete....they leave you hanging at the end as to what happened next.
Heaven forbid you try the pass and go to cancel it. Charges you and makes it impossible to cancel. $19.99 a week. Emailed like they said, sent UID number and screenshot of the account from their app, they can't find it. Absolute theft because, while they apparently can't find my account, they can still charge it just find. Scam and theft.
subscribed to the weekly pass. tried to cancel after I finished my drama, then realized they have no way at all to cancel your subscription in the app. it also DOES NOT show up in the Google Play store subscription either to cancel so there is basically no way to cancel. I emailed them and they just keep sending the same email response over and over not helping at all. I deleted my account thinking it would help and they're still charging me. I contacted my bank. scamming fraudulent company!
Do not subscribe!! I emailed just like everyone said to in order to cancel the subscription and they just kept sending me an automated message that my account doesn't exist! I even screen shot it and got the same message back. The stories also all cut off and have no proper endings.
DO NOT BUY! They have no way to cancel their payments at all (And that is illegal fyi) They will tell you to go to your google app and cancel it through subscriptions but there isn't a way at all. I emailed them and got a bounce back - I know have to go through my bank and dispute it - This is 100% a scam since you can not cancel anything and they make it hard to stop any payments what so ever.
I just made a purchase and I didn't get my coins $3.49 special
too many ads to get thru a story, lost interest
Disappointed. The story I wanted to watch isnt even finished. So, not keeping this.
I'm so disappointed I downloaded this app to watch The crippled dragon's Scarred Bride, and it wasn't even on there,I would have given it a five, plus they are false advertising
on the preview of storyreel it said no ads watch completely for free don't worry about having to pay for anything don't worry about having to use coins well guess what I'm having to pay and I'm having to use coins but lucky for me I can just watch an ad and watch five free episodes this is the worst thing ever I do not recommend this to nobody if I could give it a no star review I would
story's shown in ads are not available on app
I subscribed for the one day pass and now I can't find it I my subscriptions to cancel it. It doesn't show. Don't get it.
Will not show up in my play store. I am unable to cancel the subscription (19.99 per week) and leaving a review is the only way I can find to contact the creator. i would give negative stars if I could.
Good reels, but too many ads.
scammers they give you a trial to get you to sign in into a membership but when you try to cancel they ignore your emails, the app doesnt show on google play like they said even if you downloaded from google play and paid with google pay and the only way to stop them is to cancel your card. you cant cancel a membership once sign into one.
A story too short and low , no ending
People change mid chapter, accents appear and disappear. Story lines aren't easily followed.
impossible to cancel membership and none of the stories are finished
there is no where to cancel your subscription. plus the stories are not as advertised update: rather than canceling my subscription as requested through an email my card was charged again. there is no subscription listing through my playstore and no where within the app itself to cancel. I feel like this is a very dishonest app that keeps charging me for a service I do not use.
after paying for a subscription it only allows me to watch one new episode per day. it's a scam.
Advertised as free to watch all titles for 24 hours (IG). I downloaded to test of I like it but it immediately asked me to buy coins or subscription. False advertising. Uninstalled.
This app was advertised as a good app, but that is false, they charge much more than it is worth!
Been trying to cancel my subscription in google. It's not even showing up in google , and now my card has been hit again. do not download app. anyone how to i end this
don't install. they said I would have full access to see one video and after downloading they allowed me to watch only 20% of what was on the ads reel, and then asked me to pay. sad joke of an app
Do not download. They hide subscription in play store so you are unable to cancel. Total scam app.
good stories a lot obviously ai and a lot converted from china but I've watched 3 so far and they don't have a ending. right when a part of the stories should be a "new chapter" it's over
made a payment for a short story that is unfinished. complete waste of money. BS app!
they are double charging my account.
used ad for free viewing, then once installed began charging. Not impressed
it's not free
in facebook its saying one day free trial but when login its not giving free trial and if u want to buy it its saying 22.99 per week bro serious 23$ a week
the ad said all episodes were free for the day yet you have to pay just to get anywhere close to the episode the ad left off at. extremely deceptive
I watch ads and don't get the rewards. good drama, poor execution.
You only get five chapters a day with ads. And sometimes it's two or three ads per chapter which is ridiculous. I don't mind watching ads but I hate when they put a limit. For the limit, you get two stars.
The " Free watch " offer is a scam .
Stories are interested but I just bought the day pass and I cannot delete the subscription. Cannot find a cancel button, I do not want a weekly subscription.
The stories are fun but cancelling my subscription has been frustrating. I've emailed support twice using the contact info they provide in the app and haven't received any response or confirmation (seems fishy). Great content, but customer support needs improvement.
Paid for a week pass, only got it for about an hour then was asking for money again. 😮💨
ads are longer than episodes
Sentiment summary
84%
Positive (4-5★)
6%
Neutral (3★)
10%
Negative (1-2★)