Review Insights · Google Play
Stream - Workplace Finance
Stream Platforms Ltd · 24,995 ratings · ★ 2.6
2.6
★★★★★
24,995 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
5 negative reviews mention this · 18% of all complaints
★★★★★ "I don't like the app, in my opinion you will end up spending more money than saving with all that offers under your eyes , for those who love 30 % and 40% deals, its a great app to burn all your pennies... Its a safe and legal app to use bu…" - Mr ZoOm zOoM !!
2
"wages"
4 negative reviews mention this · 14% of all complaints
★★★★★ "wages not showing for a week saying its a hr problem but hr has sent it" - Barbara Whitehart
3
"sent"
4 negative reviews mention this · 14% of all complaints
★★★★★ "wages not showing for a week saying its a hr problem but hr has sent it" - Barbara Whitehart
4
"help"
3 negative reviews mention this · 11% of all complaints
★★★★★ "The worst. i cant access my acvount. nowhere to go for help since you have to access the app to seek help. HOW?" - Thomas Miya
5
"employer"
3 negative reviews mention this · 11% of all complaints
★★★★★ "My employer recently moved from a different platform to Stream. The rewards offerings are far inferior. Odeon is only single tickets (no membership) and not valid for Lux, which my local is and therefore no use. Argos discount is low... I w…" - Rebecca Thomas
6
"changed"
3 negative reviews mention this · 11% of all complaints
★★★★★ "My employer recently moved from a different platform to Stream. The rewards offerings are far inferior. Odeon is only single tickets (no membership) and not valid for Lux, which my local is and therefore no use. Argos discount is low... I w…" - Rebecca Thomas
7
"problem"
3 negative reviews mention this · 11% of all complaints
★★★★★ "wages not showing for a week saying its a hr problem but hr has sent it" - Barbara Whitehart
8
"shifts"
3 negative reviews mention this · 11% of all complaints
★★★★★ "£1.99 per transaction on withdrawal. Slow at updating pay and shifts. No real chat and long wait on chay response. Not worth the rewards. overall better to wait for the monthly salary." - Mo K
9
"company"
3 negative reviews mention this · 11% of all complaints
★★★★★ "I don't like the app, in my opinion you will end up spending more money than saving with all that offers under your eyes , for those who love 30 % and 40% deals, its a great app to burn all your pennies... Its a safe and legal app to use bu…" - Mr ZoOm zOoM !!
10
"nothing"
3 negative reviews mention this · 11% of all complaints
★★★★★ "rubbish ...promises lots delivers nothing" - claire kershaw
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The worst. i cant access my acvount. nowhere to go for help since you have to access the app to seek help. HOW?
wages not showing for a week saying its a hr problem but hr has sent it
£1.99 per transaction on withdrawal. Slow at updating pay and shifts. No real chat and long wait on chay response. Not worth the rewards. overall better to wait for the monthly salary.
I don't like the app, in my opinion you will end up spending more money than saving with all that offers under your eyes , for those who love 30 % and 40% deals, its a great app to burn all your pennies... Its a safe and legal app to use but you could easily lose the control of your money 💰 So I stopped using it and I closed my account , the traditional stone age app from my company suits me a lot better ... Im sorry but I do not recommend this app.
rubbish ...promises lots delivers nothing
it's a trap! DONT DO IT!!
I cannot log in using my phone number.
Can't login. No code sent. Every password reset wrong.
No shift information for past 8 days. Pointless using the app if it won't update my shifts. I have contacted my employer. all of my shifts were sent to you on Monday
never been able to withdraw any wages. says 0.00 to transfer yet has my earnings on there.
horrible
keeps going down and won't open
wont load and repeatedly keeps buffering
waist time and useless company doesn't help no one and even your family all they care about moneyIt is rubbish company who is out how much money u get from people and working people and don't care who is on street or who is in debt, all I ask was simple for was some help with this transfer is to pay it next month so I can help my really sick parents my mum Parkinson and dad got fits, heart problem, pay more on mortgage, so didnt end up on payments this month so they don't end up on street lyers
my shifts take ages to update, no point having the app, and then my employers say it's nothing to do with them they're doing everything right at their end. there's just no point having the app.
constantly crashing and now won't even open
I have noticed the streams used to be available from 4.20pm and are now random and getting later the latest available stream wasn't available untill 7.53pm why are they downloading and becoming available later than usual?
really bad experience kept week of my wages in arrears without my consent
max limit per pay period changed to £125 while you're meant to be able to withdraw %20 of salary. non sense
some reason I opened app and asks for current password then no option to reset it, I usually use fingerprint login so can't get in at mo
do yourself a favour and save your money elsewhere. they will be late returning your savings. you will have someone repeat the same useless details to you when you want to know where your money is and when they intend on returning it. disappointing at best
I wouldn't use it. My employer has messed up my wages three times now, and Wagestream never answers your questions with a straight answer to your problem! Also, how can you be taking half of your own money out when you have to pay Wagestream back on payday? Wagestream is basically a lending platform until payday.
the company doesn't help u or resolve a mess up from the company when it's there foult
do not have a proper customer service system, only Ai agents which is of no use. I have tried several times as i mistakenly sent money to a closed savings pot. I have tried to contact an agent but couldn't, please give my money back. please provide a telephone number that i can contact via phone to a human
terrible app don't use it they changed the way it works and is now not very well implemented, they changed the best feature into the worst thing all without telling people
My employer recently moved from a different platform to Stream. The rewards offerings are far inferior. Odeon is only single tickets (no membership) and not valid for Lux, which my local is and therefore no use. Argos discount is low... I wish they hadn't changed
have had issues obtaining links to get into the app after it logged me out, tried contacting support yet days later still nothing or a reaponse.
waiting 2 weeks and still haven't resolved my issue
Sentiment summary
40%
Positive (4-5★)
0%
Neutral (3★)
60%
Negative (1-2★)