Review Insights · Google Play
Subway® Australia
Simplicity Loyalty · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
🎯 Build a better version
Top complaints - extracted from 47 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"password"
12 negative reviews mention this · 26% of all complaints
★★★★★ "tried to sign up. at the final stage it said my email was in use. why not tell me when I start to enter my email? then it wouldn't accept a different email. then I tried to reset my password. then the password reset didn't work." - Joel Dignam
2
"subway"
11 negative reviews mention this · 23% of all complaints
★★★★★ "The Subway app is terribly unclear on how to redeem offers to place order." - Onkus Areo
3
"order"
11 negative reviews mention this · 23% of all complaints
★★★★★ "The Subway app is terribly unclear on how to redeem offers to place order." - Onkus Areo
4
"reset"
9 negative reviews mention this · 19% of all complaints
★★★★★ "tried to sign up. at the final stage it said my email was in use. why not tell me when I start to enter my email? then it wouldn't accept a different email. then I tried to reset my password. then the password reset didn't work." - Joel Dignam
5
"reset password"
7 negative reviews mention this · 15% of all complaints
★★★★★ "loved this app until it logged me out, I forgot my password and the reset password link just takes me to the log on page." - Megan Best
6
"store"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Everything is great unless U need a refund. I had ordered & paid on the app, then got to the store & was told they were sold out of everything I had ordered (it was 20mins til the shop closed). I had to ask the staff member about getting my…" - Rosie Girl
7
"link"
6 negative reviews mention this · 13% of all complaints
★★★★★ "I couldn't remember password so clicked the link for forgot password and it just kept sending me round in circles and didn't achieve resetting my password for membership. Frustrating." - Janice Hipperson
8
"work"
5 negative reviews mention this · 11% of all complaints
★★★★★ "tried to sign up. at the final stage it said my email was in use. why not tell me when I start to enter my email? then it wouldn't accept a different email. then I tried to reset my password. then the password reset didn't work." - Joel Dignam
9
"ordered"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Everything is great unless U need a refund. I had ordered & paid on the app, then got to the store & was told they were sold out of everything I had ordered (it was 20mins til the shop closed). I had to ask the staff member about getting my…" - Rosie Girl
10
"payment"
5 negative reviews mention this · 11% of all complaints
★★★★★ "payment method choices are way too stupid" - Ning Z
11
"food"
5 negative reviews mention this · 11% of all complaints
★★★★★ "pathetic app competed to any fast food app" - M Gol
12
"google"
5 negative reviews mention this · 11% of all complaints
★★★★★ "it's staggering that Google pay is broken in this application. perhaps it was a once-off but I doubt it my suspicion is pure incompetence by sourcing the cheapest developers to use the lowest common denominator framework. my advice to anyon…" - Jacob Jarick
📋 All 47 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The Subway app is terribly unclear on how to redeem offers to place order.
tried to sign up. at the final stage it said my email was in use. why not tell me when I start to enter my email? then it wouldn't accept a different email. then I tried to reset my password. then the password reset didn't work.
Hampton Park and Dandenong never except the app why bother
Got rid of hot Harissa and loyalty rewards. App is useless.
did not deliver my hole order. missing cookies and meatball pot
requires a mobile phone number when joining. so that's a big nope for me.
I couldn't remember password so clicked the link for forgot password and it just kept sending me round in circles and didn't achieve resetting my password for membership. Frustrating.
Unable to order without logging into account. The link that is sent to reset account password doesn't work and just reopens the app to the same page. Just becomes and infinite loop of getting emails and links that don't work. Genuinely ruined my day and won't be ordering from subway again because of this.
Unknown error crashes app when i try to go to check out, app is unusable until fixed.
Working fine for years, today a pop up asked me to allow Subway to track my location. After I declined the app no longer functions, "cannot connect to all features"? Why does subway need to track my location 24/7?. Why is the app set to brick the app if I like my privacy? I'll be buying lunch elsewhere from now on
app is ok but it only is able to load recent orders randomly around 10% of the time. fix that so I don't have to manually order the same thing everytime pls. dud software devs
in spite of selecting the store in the start it seemingly changes it after selection. Just waisted my money on a store I could never get to
subway is way too expensive will no longer be buying it after the rewards shuts down
will not let me change my password..........
payment method choices are way too stupid
Reward points expire after 3 months. Special promotional deals on the app are useless as many franchise owners will not honour them.
not happy had a heap of trouble and reached out to subway with no help
pathetic app competed to any fast food app
loved this app until it logged me out, I forgot my password and the reset password link just takes me to the log on page.
Extremely rubbish App. The offers normally don't work due to being store related. I ordered breakfast today at 9 am then found out store opens at 10 am. Why would you allow ordering a food from a closed food store.
Really difficult to navigate. If the store is out of one ingredient, you can't use Favourites. You can only add something to your favourites on the Order Confirmation screen. Other than that: the ordering process is fine.
Please speed up the app. in peak times like lunch and dinner, it's too slow and times out Please speed it up. This app has to be the slowest app. why does it take soooo long to retrieve a y details. Is the database run on a 386 computer.
terrible can't customise subs specifically like for e.g to make a club you want to add Turkey and ham don't have that option or to have to type of cheese if you add double cheese its only the selection you've already used........ not fun at all
Declines payment every time despite being an active card I use daily
Order disappeared. Was approved my bank. felt gaslighted when I got to store. order history just spins and spins. fail subway
It doesn't let me reset password. app is broken.
it's staggering that Google pay is broken in this application. perhaps it was a once-off but I doubt it my suspicion is pure incompetence by sourcing the cheapest developers to use the lowest common denominator framework. my advice to anyone with Google pay issues is you're going to have to enter your credit card details as a workaround. which didn't help me at 1:00 a.m. in the morning and I just wanted to order a sub from the 24-hour Subway.
never used
after app update finish every things. no Good app. not allowed long in. and if you select forget password, then link comes to emails. But link bring you back in login page instated of reset password. I try 7 time and reset link bring you back app subway page. finally I loose my $15 which one subway balance . now I uninstall app for no more install in future. physical card batter then app.
tells you there's a $10 deal but proceeds to charge you $15.35. stupid app not logically layed out to take advantage of a deal so I went somewhere else
I need to reset- my password, I click on forgot my password. many times and it keeps taking me to login but I can't remember my password. due this issue subway has lost money as I go to a different shop.
Terrible payment system. fails everytime. update to Google pay FFS
unable to reset password.
Horrible app. Google pay does not work, and it wouldn't let me enter in my bank card
the payment options are the worse. add Google pay
Reward dollars have an expiry date!! They do NOT tell you this and do NOT send you email reminders like other companies do!!! Items are overpriced to begin with!! Outrageous!
the app sucks. infinite loading all the time. payment process is prehistoric. so many obstacles between me and mediocre food.
Can't reset password, Can't make new account. Useless
app just freezes and doesn't work. uninstalled. password reset link will only open app unless you uninstall the app then it will work. hire real developers champ
Ordered through the app for pick up and got to the restaurant to find out that the order had been cancelled for some reason. Nothing on my end to tell me that had happened and the lady in the restaurant had no idea. Couldnt use my subcard rewards. Wasted my time and money
can't order sh. Google pay fails. restarting app makes subs cost a dollar more and removes the Google pay option. literally why even have a cart
I used the new app and it is only as good as the operators of the stores can make it. twice i have ordered from the pinewood store in glen waverley and they stuffed my order both times. I am a coeliac and specifically requested for gluten free wraps, and both time it was made with normal white wraps. I tried to ring subway 88472600 which shows ringwood ? and of course no answer. how on earth are you suppose to sort out problems when they don't answer calls. very pathetic subway.
Everything is great unless U need a refund. I had ordered & paid on the app, then got to the store & was told they were sold out of everything I had ordered (it was 20mins til the shop closed). I had to ask the staff member about getting my money back & was told that I had to do it through the app. I couldn't find any info on the app or on the website about how to get my refund. I sent 2 emails to the general subway email & never got a reply. So I never got my $30 back or dinner that night.
good app over all, forgot my password submitted requests to rest it, followed link in email but just takes me back to login section of off and offers no where to rest my password
Ordered pizza melt with pineapple, but on pickup they hadn't made it yet, and was told their location had never had pineapple.
would like to give more stars. but the offers shown are mostly for new customers. offers should be as per member, and per store location. also noone deals with complaints seriously. rude and unprofessional. but food is okay. that's about it.
Easy to order, both times I've used it the food has not been ready when I arrived.
Sentiment summary
0%
Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)