Review Insights · Google Play
Subway® Australia
Simplicity Loyalty · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
9 negative reviews mention this · 24% of all complaints
★★★★★ "Extremely rubbish App. The offers normally don't work due to being store related. I ordered breakfast today at 9 am then found out store opens at 10 am. Why would you allow ordering a food from a closed food store." - Dr Abdollah Javam
2
"subway"
8 negative reviews mention this · 21% of all complaints
★★★★★ "not happy had a heap of trouble and reached out to subway with no help" - John Lassig
3
"password"
7 negative reviews mention this · 18% of all complaints
★★★★★ "loved this app until it logged me out, I forgot my password and the reset password link just takes me to the log on page." - Megan Best
4
"reset"
7 negative reviews mention this · 18% of all complaints
★★★★★ "loved this app until it logged me out, I forgot my password and the reset password link just takes me to the log on page." - Megan Best
5
"reset password"
6 negative reviews mention this · 16% of all complaints
★★★★★ "loved this app until it logged me out, I forgot my password and the reset password link just takes me to the log on page." - Megan Best
6
"store"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Extremely rubbish App. The offers normally don't work due to being store related. I ordered breakfast today at 9 am then found out store opens at 10 am. Why would you allow ordering a food from a closed food store." - Dr Abdollah Javam
7
"card"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Declines payment every time despite being an active card I use daily" - Kurze
8
"food"
5 negative reviews mention this · 13% of all complaints
★★★★★ "pathetic app competed to any fast food app" - M Gol
9
"payment"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Declines payment every time despite being an active card I use daily" - Kurze
10
"google"
5 negative reviews mention this · 13% of all complaints
★★★★★ "it's staggering that Google pay is broken in this application. perhaps it was a once-off but I doubt it my suspicion is pure incompetence by sourcing the cheapest developers to use the lowest common denominator framework. my advice to anyon…" - Jacob Jarick
11
"work"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Extremely rubbish App. The offers normally don't work due to being store related. I ordered breakfast today at 9 am then found out store opens at 10 am. Why would you allow ordering a food from a closed food store." - Dr Abdollah Javam
12
"ordered"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Extremely rubbish App. The offers normally don't work due to being store related. I ordered breakfast today at 9 am then found out store opens at 10 am. Why would you allow ordering a food from a closed food store." - Dr Abdollah Javam
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
not happy had a heap of trouble and reached out to subway with no help
pathetic app competed to any fast food app
loved this app until it logged me out, I forgot my password and the reset password link just takes me to the log on page.
Extremely rubbish App. The offers normally don't work due to being store related. I ordered breakfast today at 9 am then found out store opens at 10 am. Why would you allow ordering a food from a closed food store.
Really difficult to navigate. If the store is out of one ingredient, you can't use Favourites. You can only add something to your favourites on the Order Confirmation screen. Other than that: the ordering process is fine.
Please speed up the app. in peak times like lunch and dinner, it's too slow and times out Please speed it up. This app has to be the slowest app. why does it take soooo long to retrieve a y details. Is the database run on a 386 computer.
terrible can't customise subs specifically like for e.g to make a club you want to add Turkey and ham don't have that option or to have to type of cheese if you add double cheese its only the selection you've already used........ not fun at all
Declines payment every time despite being an active card I use daily
Order disappeared. Was approved my bank. felt gaslighted when I got to store. order history just spins and spins. fail subway
It doesn't let me reset password. app is broken.
it's staggering that Google pay is broken in this application. perhaps it was a once-off but I doubt it my suspicion is pure incompetence by sourcing the cheapest developers to use the lowest common denominator framework. my advice to anyone with Google pay issues is you're going to have to enter your credit card details as a workaround. which didn't help me at 1:00 a.m. in the morning and I just wanted to order a sub from the 24-hour Subway.
never used
after app update finish every things. no Good app. not allowed long in. and if you select forget password, then link comes to emails. But link bring you back in login page instated of reset password. I try 7 time and reset link bring you back app subway page. finally I loose my $15 which one subway balance . now I uninstall app for no more install in future. physical card batter then app.
tells you there's a $10 deal but proceeds to charge you $15.35. stupid app not logically layed out to take advantage of a deal so I went somewhere else
I need to reset- my password, I click on forgot my password. many times and it keeps taking me to login but I can't remember my password. due this issue subway has lost money as I go to a different shop.
Terrible payment system. fails everytime. update to Google pay FFS
unable to reset password.
Horrible app. Google pay does not work, and it wouldn't let me enter in my bank card
the payment options are the worse. add Google pay
Reward dollars have an expiry date!! They do NOT tell you this and do NOT send you email reminders like other companies do!!! Items are overpriced to begin with!! Outrageous!
the app sucks. infinite loading all the time. payment process is prehistoric. so many obstacles between me and mediocre food.
Can't reset password, Can't make new account. Useless
app just freezes and doesn't work. uninstalled. password reset link will only open app unless you uninstall the app then it will work. hire real developers champ
Ordered through the app for pick up and got to the restaurant to find out that the order had been cancelled for some reason. Nothing on my end to tell me that had happened and the lady in the restaurant had no idea. Couldnt use my subcard rewards. Wasted my time and money
can't order sh. Google pay fails. restarting app makes subs cost a dollar more and removes the Google pay option. literally why even have a cart
I used the new app and it is only as good as the operators of the stores can make it. twice i have ordered from the pinewood store in glen waverley and they stuffed my order both times. I am a coeliac and specifically requested for gluten free wraps, and both time it was made with normal white wraps. I tried to ring subway 88472600 which shows ringwood ? and of course no answer. how on earth are you suppose to sort out problems when they don't answer calls. very pathetic subway.
got the wrong order .
you cannot get the app to start even for the tapping of the discount card I do not understand
it won't let me add a card for payment method. what a useless app
this app sucks it will tell me time aftwr time that my cars is declined when it has money available and in date
app confusing & free offer not available
Got told today at the brassal store 4305 queensland Australia that my assistance animal wasn't allowed in store by the manager i haven't found anywhere on there website to call only a Ai chat bot that limits character count to 255 which doesn't even allow me to explain the situation so I will leave the review here for the public to view
app doesnt work, come up with error every time i put in passwors
When subway had promotional , at Libcombe branch always had systems down. So I the app scan not use at this branch .
Ordered pizza melt with pineapple, but on pickup they hadn't made it yet, and was told their location had never had pineapple.
would like to give more stars. but the offers shown are mostly for new customers. offers should be as per member, and per store location. also noone deals with complaints seriously. rude and unprofessional. but food is okay. that's about it.
Easy to order, both times I've used it the food has not been ready when I arrived.
Great app but could be better. subway app is now too hard to use and takes over an hour to complete an online order as it keeps rejecting payments and instore staff don't know how to use the vouchers and credit at the same time which I normally do and it let's you do it in app
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
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Negative (1-2★)