Review Insights · Google Play
Subway - UK & I
SUBWAY Restaurants · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 74 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"doesn"
14 negative reviews mention this · 19% of all complaints
★★★★★ "absolute garbage half the time it doesn't work and the other half payments won't go through via the app" - Foxymanz
2
"order"
14 negative reviews mention this · 19% of all complaints
★★★★★ "if I don't use app for a while I have to log in. it's the same password but every time not recognised. reset. Again and again. Every single time. Worst app ever. Puts me off ordering cos I know what a hassle it'll be. Its easier to log into…" - shaun mcnamara
3
"password"
11 negative reviews mention this · 15% of all complaints
★★★★★ "if I don't use app for a while I have to log in. it's the same password but every time not recognised. reset. Again and again. Every single time. Worst app ever. Puts me off ordering cos I know what a hassle it'll be. Its easier to log into…" - shaun mcnamara
4
"subway"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Since the update the app is incredibly slow and doesnt recognise several subway stores" - CommanderTyrus
5
"every"
9 negative reviews mention this · 12% of all complaints
★★★★★ "The app works ok once you're in it, but WHY does it not hold your log in? I have to log in almost every single time I use it! This is not a banking app, my log in status should not be expiring so quickly!" - Chris Parsons
📋 All 74 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
unfunctional for 2? years
honestly the worse app. keeps sending a reset code. then nothing. cant get my offers, or collect or use my points when I go in. just frustrating. been rubbish for years.
if I don't use app for a while I have to log in. it's the same password but every time not recognised. reset. Again and again. Every single time. Worst app ever. Puts me off ordering cos I know what a hassle it'll be. Its easier to log into my bank oh and the site is terrible.
constantly having problems logging in with the app resetting itself.
Terrible! This app is largely unresponsive . password not recognised even though I have just changed it
It's 2026, mobile apps aren't new. Why is it such a struggle for large companies to produce basic, functional apps?
absolute garbage half the time it doesn't work and the other half payments won't go through via the app
ur app is useless not letting people login to there accounts . needs a mager update
Absolute nightmare of an app. I had an account, wouldn't let me sign in. Had to change password, still wouldn't let me sign in. Tried to sign up, oh, would you believe it? Already registered. 😡🤦 finally got sorted, NOW, I can't use the app as my Starlink makes the app think I'm not in the UK. then I'm getting an error code telling me about going to subway. com. I can't sign in or use the web version as, you got it a BLOODY error. I give up. Can't use it on mobile data, can't use it via WiF 🤦
no free cookie this time for my birthday. I do go to subway once in a while.
very disappointed coffee used to be the best I drink only water and milk
you cant sign in 💔
30% off promotion everywhere if you install the app. didn't work
not worked for weeks, sign in screen won't load
useless app
Literally never works! IMPOSSIBLE to log in
impossible to use in every way
opened the app and just got a bunch of green boxes. when clicking on a box I get 'access denied. you do not have permission'. I thought they want me to use the app.
this app is dreadful. it constantly logs me out and won't accept my password saying there is an issue. when I try to change my password it says there is an issue and it can't do that either. this happens all the time.
Downloaded the app, went through the whole order and then it wouldn't let me finalise order because my home address was too far away despite the fact I was picking up. Useless app and a waste of time.
buggy and always has trouble signing in
dreadful keeps asking me for password which it doesn't store, then when it send through a code to reset there is no where to enter the code. I now can stand Subway, why destroy customer expeience before I even get there??
Need to stop prioritising home delivery over people standing in the shop. Disrespectful.......
Just doesn't work. Edit, 2 years on, still doesn't work.
your a national company, your app is terrible!
Terrible UX and painfully slow. sometimes buttons just do nothing, swapping to another app refreshes and removes values you've input. I've literally decided to go elsewhere mid-order its so frustrating.
downloaded multiple times but every time I try to pay for my order as a guest. it freezes.
App doesn't work at all. what's the point of having it
bad you can not get in
everytime I try and use the app it's logged me out
worst app ever. I can never get on as it never recognises my password. Then when I try to reset , the email they send doesn't even give you link to do so!
The app isn't great, the tech support is even worse. A few times vouchers haven't registered on the till, leading to the poor staff, trying multiple ways to get the code to register. When the tech support team bother to respond, they clearly haven't read the issue reported to them, asking for screenshots of the error messages on my phone... which there obviously aren't any, as the issue is with the till not recognising the QR code displayed. I can't be bothered trying any more.
It's a No from me It's doesn't load up or function properly at all
Doesn't even allow me to login completely
Edit 4 Still doesn't accept password nor code now! Edit 3 Impossible to log in. the fingerprint function is unreliable and the app doesn't "remember me". When I input the correct details, the two-factor authentication doesn't consistently send the promised email that allows entry to the app. Thereby making it impossible to enter. The app is so inconvenient that from being "Boss" level, as I visited fortnightly at least, I now avoid Subway because the app experience is so incredibly frustrating.
breaks when needed
Great that I can order ahead and manage my points, etc. But this app is a nightmare! It is supremely slow to respond to user inputs (tried on multiple phones), and in the last month it has also started to give "app unresponsive" messages every few seconds whilst the app is open (not even just active, but open in the background!); you can hit Wait and continue to use it and eventually you can muddle through your order and payment. Can't use a web version either - the app is the only option!
This app is terrible. I cannot ever log in, keeps asking for a code then it won't let you enter the bloody thing. it's this endless cycle that prompts you to recreate a new code each time. what is the actual purpose of this design?? it's completely stupid and over complicated - it's a fast food app to use your card/points on!!
Never works and signs you out of your account after every use. Takes ages to load and unable to use rewards. Rubbish app.
automatically added salad to my order without asking me on the app. ruined my bloody meal last time I'm using this app
incredibly unstable and unreliable. Good deals but incapable of using them due to the instability
Buggy, keeps crashing when I try to order
Menu is not updated on the app inline with store so unable to order ahead for collection. Store staff has been made aware. Tried uninstalling and reinstall but still the same.
Mandatory update. . Still a focus on the "Subway Series" and not customisation- bring back the old menu! Can't customise-what if you don't want onions for example! I like that there is a deals screen but that's it.
the old app was far better didnt like new system I closed my account
joke of an app. try to order 4 items from menu and tells i im over order limit. option tonrepeat a previous order also doesn't add what was previously ordered. new update fixed nothing. app can't manage to accept the correct order again selections
Rubbish app, login doesn't work most of the time, always signs you out. Now you can't order with a person I don't go anymore. it's extortion for a mediocre sandwich. I'm staying at home.
app used to work fine before the 'upgrade' and now it doesn't, not worth the effort so deleted
unstable app, cannot log in or rest password. developed by cutting costs not buy from subway again
Tried many times to login or make a new account - it's a hopeless endeavour
+ 24 more in the clipboard copy
Sentiment summary
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Positive (4-5★)
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Neutral (3★)
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Negative (1-2★)