Review Insights · Google Play
Swiggy: Food Instamart Dineout
Swiggy · 12,498,247 ratings · ★ 4.7
4.7
★★★★★
12,498,247 ratings
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Top complaints - extracted from 54 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
20 negative reviews mention this · 37% of all complaints
★★★★★ "There is no support, no confirmation on the delivery, fake ETA's and no delivery partners available. they say they have spike at 4 am which does not make any sense when orders are more in day time than at night. they won't admit that they d…" - frozen analyst
2
"delivery"
18 negative reviews mention this · 33% of all complaints
★★★★★ "received 2 burgers instead of 3, when asked for 3rd one's delivery they said they said can't connect with restaurant when asked for refund they said email us bro 😡 fr? want me to email them for 400rs while I'm still hungry aaaa" - Rajan Shukla
3
"service"
15 negative reviews mention this · 28% of all complaints
★★★★★ "Worst experience with Swiggy. I placed my order at 2 PM and even after 4:40 PM my order was still not delivered. The delivery partner was not picking up calls at all. When I contacted customer support, one agent disconnected the chat/call w…" - princy jangde
4
"food"
15 negative reviews mention this · 28% of all complaints
★★★★★ "It is the downfall of Swiggy. Had multiple worst experience with Swiggy once the order was delayed and received cold food and today they made me wait for an order for more than 90mins and then cancelled the order. Swiggy service is now path…" - azhar khan
5
"swiggy"
13 negative reviews mention this · 24% of all complaints
★★★★★ "Worst experience with Swiggy. I placed my order at 2 PM and even after 4:40 PM my order was still not delivered. The delivery partner was not picking up calls at all. When I contacted customer support, one agent disconnected the chat/call w…" - princy jangde
6
"customer"
10 negative reviews mention this · 19% of all complaints
★★★★★ "Worst experience with Swiggy. I placed my order at 2 PM and even after 4:40 PM my order was still not delivered. The delivery partner was not picking up calls at all. When I contacted customer support, one agent disconnected the chat/call w…" - princy jangde
7
"experience"
9 negative reviews mention this · 17% of all complaints
★★★★★ "Worst experience with Swiggy. I placed my order at 2 PM and even after 4:40 PM my order was still not delivered. The delivery partner was not picking up calls at all. When I contacted customer support, one agent disconnected the chat/call w…" - princy jangde
8
"zomato"
8 negative reviews mention this · 15% of all complaints
★★★★★ "trust me zomato is better than Swiggy at least they know how to solve customer queries when they are in trouble, I have been cheated several times by Swiggy and I am deleting the app, will never use and recommend to use, asking my family to…" - Shashank Shelar
9
"support"
7 negative reviews mention this · 13% of all complaints
★★★★★ "There is no support, no confirmation on the delivery, fake ETA's and no delivery partners available. they say they have spike at 4 am which does not make any sense when orders are more in day time than at night. they won't admit that they d…" - frozen analyst
10
"delayed"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Order delayed for 1.5 hrs refund my full payment with cancellation charg" - sukant kumar
11
"hour"
7 negative reviews mention this · 13% of all complaints
★★★★★ "my delivery was delayed by 1 And half and hour and every time I was asking the agents they were saying 12 to 15 min its so bad u have to wait 1 and half hour for 25 min delivery thing it is a disgrace so bad" - Aryan Puralkar
📋 All 54 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
received 2 burgers instead of 3, when asked for 3rd one's delivery they said they said can't connect with restaurant when asked for refund they said email us bro 😡 fr? want me to email them for 400rs while I'm still hungry aaaa
There is no support, no confirmation on the delivery, fake ETA's and no delivery partners available. they say they have spike at 4 am which does not make any sense when orders are more in day time than at night. they won't admit that they don't have partners
Worst experience with Swiggy. I placed my order at 2 PM and even after 4:40 PM my order was still not delivered. The delivery partner was not picking up calls at all. When I contacted customer support, one agent disconnected the chat/call without solving the issue, and another agent kept saying a new order would be placed but nothing actually happened. This is completely unprofessional service. Keeping customers waiting
3rd class customer support poor service people have to boycott this app
Order delayed for 1.5 hrs refund my full payment with cancellation charg
my delivery was delayed by 1 And half and hour and every time I was asking the agents they were saying 12 to 15 min its so bad u have to wait 1 and half hour for 25 min delivery thing it is a disgrace so bad
total waste
It is the downfall of Swiggy. Had multiple worst experience with Swiggy once the order was delayed and received cold food and today they made me wait for an order for more than 90mins and then cancelled the order. Swiggy service is now pathetic along with the customer service. Never ever I am going to use this platform and deleting the application right now
Very frustrating experience. I waited for nearly 4 hours for my biryani order. Delivery partner kept saying ‘5 minutes’ but never delivered. Next day again the order was accepted but later said restaurant was closed after 2 hours. Please improve late-night delivery service. Worst late-night delivery experience. Misleading updates and huge delay
trust me zomato is better than Swiggy at least they know how to solve customer queries when they are in trouble, I have been cheated several times by Swiggy and I am deleting the app, will never use and recommend to use, asking my family to delete their apps as well.
chor ha ya order mat karna pura payment apna paas rakh lata ha ek tho itna ziyada late karta ha uppar se kud hi payment kata ha 1k chori kiya inhone 2am mana ice cream order ki thi but 3.10am tak bhi nahi ayyi isliya me cancel kardiya un hona 1k kat instagram per review dalu ga and facbook per bhi
My experience with Swiggy was extremely disappointing. The order was delayed, customer support was unhelpful, and the overall service quality was very poor. I faced unnecessary inconvenience and there was no proper resolution provided for my issue. This was one of the worst food delivery experiences I’ve had. Please prefer Zomato over Swiggy - they provide much better service and a far better customer experience.
bekar service ha bhai koi order na kare
order placed and delivery took more than an hour and there is no customer service to know status
using to avoid zomato
fake wait time
deliveryboy is not assiging on time the food is very cold, delivery is very bad service
the worst kind of service here in pune. the food is delayed by 45 plus mins. They won't cancel order with full refund when it's clearly the dilivery person's fault. and the help section is a nightmare. they just keep copy pasting the same text over and over and over. the dilivery time remains same for half hour not decreasing and claims that the order is on time. i want to attach the conversation screenshots here but it's not even allowed. they literally offered me 87 rs refund for 250 rs order.
Such a worst app to buy food after 10'o'clock in channai (few areas). They will give 30-40 minutes for nearby hotels and they will allocate a staff after 1 hour 😂😂. I have ordered a food with my proper address, phone number and location. But I Hvn't got that order, only because I was not reachable on phone. I haven't recived any call as there is network issue. Last week I have received food from Zomato (best) in same address. swiggy only want money after cheating people on "food". Shameful.😂
Delivery partners Swiggy have hired for their service are almost useless. Had multiple rough experiences with deliveries in a few days. ( Zomato ) Recommended..few extra bucks but in return exceptional service.👍
waste of time
after install, app ask my number while i enter its showing like somthing went wrong,, now time 1.52a.m improve better
very disappointed and not time management 30 min delivery dikha gaya tha pr 2 ghanta delivery aayi nahi
very bad delevery app please skip this app
worst , their mother's day offer is a scam
most badd app n delivery app , swigy delivery boy took 1000 rs on urgency but after 3 days of returning money , he block me , my money stuck ....... the delivery boy of Swiggy are fake n frod ...... don't trust ..... i request to all , pls repost this post , ......... so that kind of fake frod person must be infront of all customer ,....... just to inform his name is Amit kasyap ..i.e ambo ..... working on chopra food , panipat ...
my order get delayed and they charging me 150 rupees and said why you cancel it , it take more time than it show so I cancel it now they saying if I give them 150 rupees then they start my cod orders what type of behaviour this is ?? Swiggy
ok
nonsense service s at night time waste we would have reached home and had dinner factual service swiggy work on it Shame on u
The support system is worse. If you receive anything wrong, no appropriate help/support will be provided to you. Even if somehow you start talking to an agent,you will have to wait 40 minutes just just for his/her responses even then you'll not get appropriate help. You'll lose your hard earned money so instead go for other options like zomato. Even restraunts exploit us knowing this thing. Everytime I order from swiggy, there is something wrong with my order. Spoilt food, missing items, etc.
totally worst app ....please dont install this app
Terrible experience with . I made a small address mistake and there was no option in the app or through customer support to correct it, even with 1 hour left and no rider assigned. I even offered extra payment to the delivery guy after giving the correct address, but he was forced to cancel the order. ₹2500 worth of food got wasted because of a broken system. Worst part? They still wanted full payment. Completely unacceptable.
to much high price zomato is the best
Time par order aata nahi hay or overtime ho jata hay order aane mai
🤮🤮🤮🤮🤮🤮
very bad 👎 1 hour se upar ho gya khana nhi phuchha or to or restaurant wale call bhi nhi utha rhe very bad service swiggy 😤😩😟
wasted so much money, always delivers stale cold food, no understanding of the customer experience..
bLer Swiggy
Giving you one star, even though your service does not deserve it. Your non-cancellable review system caused unnecessary trouble for my friend. At the very least, customers should be asked before automatically selecting Cash on Delivery. You should provide proper payment options instead of enabling them by default without consent. Extremely disappointing experience.
worst service, received non veg while ordering veg food. never going to try this again.
worst app hai bekar ek dum mene food order Kiya adha aya adha missing tha complaint kari to 1 ghanta tk we are checking the issue msg krte hai . koi solution nahi mila... maha bakwas app . agar Paisa aur time waste karna hai to hi isse download kare
i have terrible experience on order food on this app my order was around 1 house late
worst experience again and again food came after 2 hours even after calling again and again, raised query but no response
I have had a really bad experinece with their food delivery. I have been charged for the things they did not deliver and when I raised a complaint agent has not interest in resolving it. Uninstalling it!!
nice 👍
My only complaint with this app is the AI chat bot. Ordered food, the delivery partener did not move at all, raised the issue, the bot said it has nudged the rider and food will be delivered soon. This happened 3-4 times. 50 mins of my life wasted, 20 min was the ETA and the next 30 mins I fought with the bot to connect me with a real customer support exec. No complaints with the customer support exec as they resolved the issue swiftly and satisfactorily.
bad app
Time to stop Swiggy and use Zomato fully. Delivery partner order leke bhag jata he in the late night
very bad service.....
Really not a fan of the app because these guys always have some issues with orders, refunds but all that can be ignored. The most infuriating aspect is that the app shows 30-40 mins (just and example) and if the order is delayed or anything, it won't say or show it. Instead, it will always show the same time. There was a time it showed 35 mins and I got the order after 1 hour and 20 mins and this is not a single instance. I'm done with the app.
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Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)