Review Insights · Google Play
SwingHub: Open Dating & Social
SwingHub · 251 ratings · ★ 2.4
2.4
★★★★★
251 ratings
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Top complaints - extracted from 49 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"verification"
10 negative reviews mention this · 20% of all complaints
★★★★★ "Problem with ID verification here. i do not have a drivers licence, passport expired. As i live in the UK, i do not require a residence prtmit or have an ID card. Any bright ideas?" - Simon Campbell
2
"doesn"
9 negative reviews mention this · 18% of all complaints
★★★★★ "Terrible recent update. Worked OK until the last update (pixel 10pro) now notifications are unreliable, it doesn't always display images on the feed. Messages that come through need refreshing to see and the hold to scroll feature is just a…" - Stephen Jones
3
"work"
8 negative reviews mention this · 16% of all complaints
★★★★★ "Terrible recent update. Worked OK until the last update (pixel 10pro) now notifications are unreliable, it doesn't always display images on the feed. Messages that come through need refreshing to see and the hold to scroll feature is just a…" - Stephen Jones
4
"update"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Terrible recent update. Worked OK until the last update (pixel 10pro) now notifications are unreliable, it doesn't always display images on the feed. Messages that come through need refreshing to see and the hold to scroll feature is just a…" - Stephen Jones
5
"nothing"
7 negative reviews mention this · 14% of all complaints
★★★★★ "verification hangs with some number 3 showing at screen, nothing else happpens. Buggy app" - Crimson Pig
6
"slow"
7 negative reviews mention this · 14% of all complaints
★★★★★ "My wife and I used this a for a bit and it wasn't great. App was slow, UI wasn't to my taste (I know thats more of a personal peeve), picture upload to even start is bringing back bad memories. The app made us browser what else is out there…" - Matthew Hastilow
7
"doesn work"
5 negative reviews mention this · 10% of all complaints
8
"getting"
5 negative reviews mention this · 10% of all complaints
★★★★★ "absolute scam there is loads of local ppl looking for meets or club nights try getting a reply if your not in the cliques on this app your getting no responses from any of the little where's see ya" - Paul Jones learns guitar
9
"know"
5 negative reviews mention this · 10% of all complaints
★★★★★ "My wife and I used this a for a bit and it wasn't great. App was slow, UI wasn't to my taste (I know thats more of a personal peeve), picture upload to even start is bringing back bad memories. The app made us browser what else is out there…" - Matthew Hastilow
📋 All 49 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Camera feature doesn't work! Cant even sign up!
bugs didn't work
verification hangs with some number 3 showing at screen, nothing else happpens. Buggy app
absolute scam there is loads of local ppl looking for meets or club nights try getting a reply if your not in the cliques on this app your getting no responses from any of the little where's see ya
Keep getting the error: "Failed to get verification service.". Not impressed.
a total rubbish. freezed on my registration. going to delete it, not gonna waste my time
forced to use a selfie. Men NEVER look good in selfies, woman maybe 60% look ok, his is why NOBODY took photos of themselves until cellphones. only then people finally got stupid enough to keep doing stuff that hurt them. GOOGLE SUCKS!!!
I created my account over a week ago and now every time I try to get on it the app closes. So now I'm paying for something I can't even use or cancel my subscription on.
This is just another app for arrogant, cliquey swingers to try and outdo each other. Since the owners have had their 5 mins of fame on national TV, they seem to think they're the best of the best! You'll notice on there that it's the same people communicating with each other on every post. Anyone who doesn't 'fit in' to their elitist, look at me, I've been to more clubs than you rubbish won't stand a chance. You're best off putting up with FS or one of the other dating apps than pay for this!
My wife and I used this a for a bit and it wasn't great. App was slow, UI wasn't to my taste (I know thats more of a personal peeve), picture upload to even start is bringing back bad memories. The app made us browser what else is out there.
The app is lagging a lot, last two days don't want to start most of the times.
Email and face verification not enough? definitely not loading an image of my driving licence even before I know if any of it's 10,000 users are on my area... no fanks
Nothing wrong with the app pretty well set out but just the same people locally from other sites who have no interest in getting to know newbies
I thought I'd update this with the recent 2.1 updates. Unfortunately it's still an easy 1 star. This is a cash grab in a world where swinging has entered mainstream and caters to instagram love island types. The recent update has put core functionality behind a paywall such as following users whilst also taking away key features like a friend feed. The events they promote do nothing to promote the scene as an inclusive welcoming atmosphere, im fact it does the opposite. Ditch this app.
I remember joining when it first launched and finding it very buggy. coming back to it now, some visual improvements but still a poor buggy app to use. scroll doesn't even work You have to pay before you can even browse who is on there. most apps will allow you to look. It said I can have a 3 day trial but when I click subscribe it just tries to charge me. the offer to pay for the year says I can save £40 but the maths makes it only saving £20. theres more but no more room left to type.
very slow, keeps crashing and haven't been able to even verify and start a profile...
Really wanted to try this however was unable to as it continually froze on the screen to select location during account setup
Doesn't work properly at all. Keeps complaining about vpn or rooted device, neither of which I have or use. I'm using a Sony Xperia 1 vi if that helps. Before 2.0 I could use it but you had to pay for everything and compared to other apps it seemed a tad on the expensive side but I thought I'd give it a chance anyway. I've still got it and will periodically check. If issue gets fixed and it's usable without clearing the cache and force closing every 2 minutes then I'll update this.
Just another "FREE" app that is basically unusable if not paid for. Ugh.
Won't work
I'm not giving you my id no way I'll expose my id in a swinging app. Are you mad? Plus a selfie verification is enough just for a swinging app I'm not opening a bank account.
"AI Verification" failed, manual verification bugged out and cannot be completed. No response in over 2 weeks to the support emails sent.
Paying for a service I can't fully use. Keep being told to shake device. when its between pages. This doesn't work. Can't upload profile or header pics to the app, which is restricting my interactions. Keeps restarting or closing, telling me there's a bug. Shame really as it looks well structured.
What a dreadful app. To be able to do anything you have to have the premium service which you pay for. If you don't pay for premium there's pretty much nothing you can do on there.
Absolutely ridiculous app. AI can not read faces constantly flashing to "read face" and just hangs. Probably another pointless paywall app
Maybe a good site if you can get on it
Poor swing hub don't bother to help or reply to emails I can't login and I don't know what to do. I'm thinking about stopping my payments and membership if they don't get it sorted out soon.
Awful service and experience. I can't read the chat I can't send messages to the users (even if I meet their preferences) Basically, it's just a waste of money and time. Embarrassing Customer service. No reply at any of my messages Posts that are approved on my Instagram profile are moving to 'friends only ' for no reason. I would definitely NOT recommend it. That's why you have 3,1 rating. AWFUL!!!
They promote sexism and discrimination
Why Bother? The first iteration of this app was riddled with more bugs than a bush tucker trial. The interface is REALLY heavy and slow. About as easy to use as a self-checkout with a broken scale. You know the ones. Version 2 has just downloaded and it's somehow even worse?! Huzzah! It's garish, it's reliant on so much unnecessary in your face, souless pizzaz to justify the massive cost vs every other app/site like this. Kind of like the parties. Tries for style, has no substance. Awful
The new forced update is terrible. The app won't even open now.
The app wont open after i did the new update
Latest update doesn't work. Logo flashes up then the app closes with a crash
New update and app won't load
definitely just a copy of the existing apps .
Couldn't even complete face verification how hard do I need to smile, wouldn't even switch to manual verification, gave up after 10 mins
Can't Even signup
Couldn't do the verification. Tried five times and nothing happens. I can't even submit gir manual approval Edit: finally was able to upload a Pic, and now stuck of getting verified for a week now. Edit two: going on three weeks to get verified, how long does it take? Edit three: been almost a week since edit two and no professional has been made a d no response from t he dev.
Having trouble using the app
Very poor performance, slow loading times and juddery when more than a couple of images on screen. Doesn't use a password, so when you get logged out, which is regular and without apparent reason, you have to go through an email verification process. Very limited space for text on profiles, so getting any useful information across is hard. This was hyped up as being a better replacement of a well established (and undeniably dated) website, but it just doesn't measure up. Basic features missing.
Slow, expensive, search and filter options are very limited. It is like facebook, a big facade. People show off but there is nothing behind it. There are significantly better apps, sites for the fraction of the money that offer more.
Cannot create account
Terrible app, crashes all the while, slow to load when it does work. Then will just randomly log you out. Not worth the upgrade to premium either, £10 a month is too steep for such a poor app. It just doesn't have the user base or reliability to be charging so much for basic features.
Can't even get psst verification. Photo won't ever take and you can't scroll down. Very disappointing
I can't seem to get past the sign up page it won't let me click on the boxes for my sexual orientation and body type, and nothing happens. Maybe there is a bug in the app
Terrible recent update. Worked OK until the last update (pixel 10pro) now notifications are unreliable, it doesn't always display images on the feed. Messages that come through need refreshing to see and the hold to scroll feature is just annoying and doesn't go to the top of the feed so you still end up repeatedly pressing the home button. Needs fixing urgently to continue to be worth the sub fee
Problem with ID verification here. i do not have a drivers licence, passport expired. As i live in the UK, i do not require a residence prtmit or have an ID card. Any bright ideas?
Very slow app.. takes a couple of minutes to load up and not simple to use
Not working on android, unusable and the support team don't reply, been waiting 7 days
Sentiment summary
30%
Positive (4-5★)
11%
Neutral (3★)
59%
Negative (1-2★)