Review Insights · Google Play
Swiss Chalet
Recipe Unlimited · 21,535 ratings · ★ 4.5
4.5
★★★★★
21,535 ratings
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Top complaints - extracted from 40 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
11 negative reviews mention this · 28% of all complaints
★★★★★ "if you have VPN or iternet security. swiss chalet wants you to turn it off or you can't order. so you compromise your ability to be safe." - Lorent Brown
2
"login"
7 negative reviews mention this · 18% of all complaints
★★★★★ "last time I tried to login it wouldn't let me" - Madelyn Gold
3
"went"
7 negative reviews mention this · 18% of all complaints
★★★★★ "Can't login even after resetting password but it works on the website. Just keep seeing "uh oh, something went wrong" just like everyone else in the reviews. Maybe listen to your customers reviews and do something about this." - Dbsoundcheck
4
"wrong"
7 negative reviews mention this · 18% of all complaints
★★★★★ "Can't login even after resetting password but it works on the website. Just keep seeing "uh oh, something went wrong" just like everyone else in the reviews. Maybe listen to your customers reviews and do something about this." - Dbsoundcheck
5
"went wrong"
7 negative reviews mention this · 18% of all complaints
★★★★★ "Can't login even after resetting password but it works on the website. Just keep seeing "uh oh, something went wrong" just like everyone else in the reviews. Maybe listen to your customers reviews and do something about this." - Dbsoundcheck
6
"call"
6 negative reviews mention this · 15% of all complaints
★★★★★ "I find the app cumbersome. You are bombarded with new items and bizarre sponsorship based specials that are overpriced and irrelevant to me. The old favourites, which are the only reason I use the app are buried and hard to find. All and al…" - Michael
7
"password"
6 negative reviews mention this · 15% of all complaints
★★★★★ "How do you make an app this bad? Tim Horton's tried to make the worst mobile app in Canada...Swiss Chalet took that challenge personally. Fifteen minutes of issues (password reset is goofed) and bizarre ordering process and confusing order …" - Alex McCloy
8
"something"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Can't login even after resetting password but it works on the website. Just keep seeing "uh oh, something went wrong" just like everyone else in the reviews. Maybe listen to your customers reviews and do something about this." - Dbsoundcheck
9
"something went"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Can't login even after resetting password but it works on the website. Just keep seeing "uh oh, something went wrong" just like everyone else in the reviews. Maybe listen to your customers reviews and do something about this." - Dbsoundcheck
10
"card"
5 negative reviews mention this · 13% of all complaints
★★★★★ "does not allow you to add your scene card on the app." - Edward H
11
"website"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Can't login even after resetting password but it works on the website. Just keep seeing "uh oh, something went wrong" just like everyone else in the reviews. Maybe listen to your customers reviews and do something about this." - Dbsoundcheck
12
"doesn"
5 negative reviews mention this · 13% of all complaints
★★★★★ "After changing phones I tried to log in, it says my password was incorrect. When I had the link sent for forget password, it won't let me reset it, every password I try I get an "oops that's the incorrect password " message even though I'm …" - Shannyn G
📋 All 40 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
if you have VPN or iternet security. swiss chalet wants you to turn it off or you can't order. so you compromise your ability to be safe.
I find the app cumbersome. You are bombarded with new items and bizarre sponsorship based specials that are overpriced and irrelevant to me. The old favourites, which are the only reason I use the app are buried and hard to find. All and all I likely will call next time.
does not allow you to add your scene card on the app.
last time I tried to login it wouldn't let me
error message when card used
How do you make an app this bad? Tim Horton's tried to make the worst mobile app in Canada...Swiss Chalet took that challenge personally. Fifteen minutes of issues (password reset is goofed) and bizarre ordering process and confusing order summary, only to have your system refuse to take a payment card, or Google Pay. Ordered from somewhere else and deleting this AI created monstrosity of an app.
Always Glitching. Never working properly
Can't login even after resetting password but it works on the website. Just keep seeing "uh oh, something went wrong" just like everyone else in the reviews. Maybe listen to your customers reviews and do something about this.
Can't log in because "Oops, something went wrong." Can't register because "Oops, something went wrong." Can't checkout as guest because "Oops, something went wrong. Please call." Charged almost twice as much if I call in, because the coupons are mobile app only. Pretty awful experience overall.
Terrible app. Never keeps me logged in. Constantly crashing. If you switch to another app mid-order (like to check messages) it logs you out and makes you start over again. Incredible frustrating and useless. (and yes, i did uninstall and reinstall & check for updates, still had issues)
always logs me out and makes me reset my password
After changing phones I tried to log in, it says my password was incorrect. When I had the link sent for forget password, it won't let me reset it, every password I try I get an "oops that's the incorrect password " message even though I'm trying to RESET IT, and to try again. I have tried multiple times it doesn't matter what I try I have no access to my account.
over half an hour trying to place an order. constantly deleating the cart of items, unable to pay online, unable to pay in person. absolutely garbage app that only has good reviews from coupons and paid reviews.
can't sign in "uh oh something went wrong" but website works just fine. fix your app.
Worst app ever. Reset password and still can't login. Submit order as a guest, please call customer service.
uh oh, tech support went wrong, please try again later.
terrible app. always have issues, especially tracking order. no email confirmations etc. the app can use some work. just updated completely useless now, cant even login
Latest app won't login just says "uh oh! Something went wrong"
This app is horrible. Can't log in. It says oops something went wrong. Made a new password. same thing happens. Had to call it in.
app never works
unable to sign in.. always get an error
Can't login thru the app. (Yes, I tried clearing the cache. Yes, I tried clearing the data.) Much simpler and less frustrating to just login thru the website, no need for another useless app taking up space.
"Uh oh! Something went wrong. Please try again." This will be my epitaph.
experience ruined, app never forced me to enable gps until recently, i would always be able to login and select pickup only and never had to allow gps
keep changing the signon and it keeps failing and does not allow autofill. Get with it.
if you try and order and hit check-in for curbside you can't till it is done cooking. You also can't enter vehicles info or what spot you are in so they can not bring your food. instead if you order on the app you need to wait till it is ready. then fill in 8 fields about vehicle and what spot you are in. and then they will eventually get it to you.
still doesn't work as of 2026. Tracking has never worked. Used different phones, update app, map is supposed to update upon start of delivery. Only shows an update about 100ft away. Whats the point?
don't ask for reviews
it is absolutely ridiculous that we can't use the app for copouns to order in the restaurant as we have been able to do for years.
doesn't work half the time , then tells you to call customer support so they can retype the whole order. never again.
worst app ever
terrible website/ordering
got to the end "problem with your order call customer service" after I wasted my time of course. uninstalled and ordered somewhere else.
adding scene card or paying by cc doesn't. Same for website version.
cc wouldn't work and I know money on it
why do I have to order to set up the app?
the app doesn't seem to be working.
slow app and wouldn't accept any caa or scene card.
very hard to get around. But made it in the end.
was sent a coupon code to use for a birthday desert at no charge but can't use it on deals or specials. Spend more to get your gift! keep your birthday "gift".
Sentiment summary
85%
Positive (4-5★)
8%
Neutral (3★)
8%
Negative (1-2★)