Review Insights · Google Play
T-Life
T-Mobile USA · 1,064,990 ratings · ★ 4.7
4.7
★★★★★
1,064,990 ratings
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Top complaints - extracted from 70 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"mobile"
13 negative reviews mention this · 19% of all complaints
★★★★★ "meh. it's ok. don't really use it or need it. trying out t-mobile satellite which so far is not looking favorably on the company. "seamless switching" is not a feature, it is a bug as it cannot connect to satt if any tower is pinged even if…" - r b
2
"been"
13 negative reviews mention this · 19% of all complaints
★★★★★ "This app update socks, I've had to reboot my phone 3 times and it keeps asking me to download the new app. Maybe more work on new app before making everyone change from old one that I've never had issues with and I've been with T-Mobile for…" - James Reese
3
"phone"
9 negative reviews mention this · 13% of all complaints
★★★★★ "this is the only app on my phone that does not work" - Nassir Hazim
4
"help"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Today, May 7, 2026 I tried to reset a new password on my dad's app. He and my mom are the T-mobile customers. Our home wifi password is compromised possibly by a former T-mobile employee. Their T-Life app can easily be hacked into by any ty…" - Mark aka Yong-Mock Lee
5
"bill"
9 negative reviews mention this · 13% of all complaints
★★★★★ "app is buggy and hardly works. cant pay bill or even see billing info, yet get charged $34 to reconnect after the autopay fails nomatter what. really unhappy with tm billing. internet is good for what it is though.." - Brandan P
6
"work"
7 negative reviews mention this · 10% of all complaints
★★★★★ "The App doesn't work most of the time. Their Internet won't work in remote areas. The App kicks you out and quits working ALL the time. The Internet itself keeps a Poor Connection, devices buffer and you can't call out. I have Home Internet…" - Jessica Cochran
7
"internet"
7 negative reviews mention this · 10% of all complaints
★★★★★ "The App doesn't work most of the time. Their Internet won't work in remote areas. The App kicks you out and quits working ALL the time. The Internet itself keeps a Poor Connection, devices buffer and you can't call out. I have Home Internet…" - Jessica Cochran
8
"service"
7 negative reviews mention this · 10% of all complaints
★★★★★ "they are not good service" - Shawnique Henderson
9
"account"
7 negative reviews mention this · 10% of all complaints
★★★★★ "I canceled my account after paying my last payment early but they auto took out the payment on the first of the next month spent hours with some goofball only to be told it couldn't be returned an now they want even more money from me for s…" - John
10
"months"
7 negative reviews mention this · 10% of all complaints
★★★★★ "T-Life is not working at all for the past several months. Can't even pay my bill. It needs to be fixed!!@" - Chelle Kellogg
11
"customer"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Today, May 7, 2026 I tried to reset a new password on my dad's app. He and my mom are the T-mobile customers. Our home wifi password is compromised possibly by a former T-mobile employee. Their T-Life app can easily be hacked into by any ty…" - Mark aka Yong-Mock Lee
12
"nothing"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Ever since T-Money was added to T-Life instead of standing alone, I've had nothing but problems. In order to sign-in to T-MONEY I have to go online and enter all my info get a code and half the time it still doesn't go to T-Money" - Marlo Richter
📋 All 70 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The App doesn't work most of the time. Their Internet won't work in remote areas. The App kicks you out and quits working ALL the time. The Internet itself keeps a Poor Connection, devices buffer and you can't call out. I have Home Internet with a Mesh Access Point because I live in the country. Please save your time and money and don't use this headache!
they are not good service
I canceled my account after paying my last payment early but they auto took out the payment on the first of the next month spent hours with some goofball only to be told it couldn't be returned an now they want even more money from me for some unknown reason ill have to talk with my bank
this is the only app on my phone that does not work
Today, May 7, 2026 I tried to reset a new password on my dad's app. He and my mom are the T-mobile customers. Our home wifi password is compromised possibly by a former T-mobile employee. Their T-Life app can easily be hacked into by any type of hacker, black hat, white hat, gray hat, rainbow hat. The employees in a T-mobile store are not always willing to help and also quite often unable to help. No telephone or online system is fully secure. I give them a fail for security. I give you an F!
can't open the app
app is buggy and hardly works. cant pay bill or even see billing info, yet get charged $34 to reconnect after the autopay fails nomatter what. really unhappy with tm billing. internet is good for what it is though..
This app is the worst app I've ever used. Do not get T-Life
stop installing Apps on my phone . I'm seriously considering switching providers at this point . if I wanted them , I'll download them myself
why so expensive? highway robbery, in return I get lame streaming services with commercials. Just give me cheaper service same data rate but no extra garbage I dont need. plus benefits dont work and cant cancel benefits. useless app. leaving tmobile soon forever
T-Life is not working at all for the past several months. Can't even pay my bill. It needs to be fixed!!@
it doesn't function properly on my cell phone.
This is a useless app when it comes to Self Cancelling your Prepaid Account.Go to go back to Verizon Prepaid.
This app update socks, I've had to reboot my phone 3 times and it keeps asking me to download the new app. Maybe more work on new app before making everyone change from old one that I've never had issues with and I've been with T-Mobile for a very very long time.
app doesn't work.
worst. coverage. ever. sitting here with "5G" lit up on my phone, and Threads is completely and utterly BLANK!!! have their home wifi as well DO NOT GET IT!!! USELESS!!!
it does anything, doesn't connect to anything
T mobile home internet is DISASTROUS 25YRS GOODBYE! After 28 yrs as a loyal customer,this home internet has run me to greener pastures. 1 Service CONSTANLY fails for no reason-sunny-windfree days service drops off 2 Calls are waste a of time. Plug, unplug, restart, reinstall, get new sim card, your time and energy are a joke and theirs to experiment with 3 Offer FIVE dollar off your bill after days of missed service and hours of your time fiddling AROUND with the system 4 I am DISAPPOINTED!
I tried to access the security settings in my account manager. All it did was cycle. What's the point of having this app if I have to use the website anyway?
I rather have the Associates help me in the store
never works. waste
Annoying app my daughter has her own phone and is on my second line. Everytime she wants to use scam shield she has to put in the account password which is one thing but I always get the security code sent to my phone. It's very annoying because she has to contact me to give her the code and I can't always be disturb. You guys need to fix that. It's stupid. A one time thing is understandable because I get I'm the account holder but Everytime is ridiculous!
Honestly had Enough Of T-MOBILE
Very klunky app. Must use it to pay the bill, must wade through a bunch of ad's for tmobile, JUST TO GIVE THEM MONEY. GEEEEZZZ. All my statements from previous reviews still hold too. I cannot comprehend why a multi-billion dollar company whose business model is serving customers can be so customer unfriendly. "we will help you resolve this, send an email" but the play store won't allow me to copy text. What the bloody F is wrong with customer service any more. Customer disservice more like it
confusing , l just want to pay my bill
service is very slow and can't connect to tv
Not sure why, but this app never wants to work. I'll log in and it just keeps loading.
Does nothing at all can't even reset voicemail password, basic needs.
nobody will help me with my internet you can't call anyone to speak with a live person 3 days now the Internet hasn't been working
2 weeks told escalation department my battery was draining from 100% to 64% every night. They gave me the Insurance phone number. That turned out to be a NIGHTMARE after being on phone over an hour they said couldn't help me. Transfer me to T-Mobile another absolute NIGHTMARE because I have never used a pin they always asked me to verify account thourgh text messages. They refused it that way insisted I use a pin. NEVER EVER HAD ONE 🤬🤬 This was in the morning 🤬🤬🤬🤬🤬 MY current RATING!
always paying fees and never have a 0 balance to use my phone upgrade ever! horrible company definitely leaving them soon
cant even use half the "perks" and the ones that can be used are like 10 cents off. not worth it.
tried using the benefits to get 20 cents off gas from shell but it gives an error, I'm a MetroPCS t mobile customer and I'm told we are still able to get these perks. Lies! 🤥 been having trouble trying to claim any discounts on the app. what gives?
I hate this app. Go back to the old t mobile app because it worked a lot better. since t mobile went to this new T Life app, I have not been able to do the things that I used to do. I am so frustrated with it that I'm about to cancel my t mobile services. i have no tolerance for b s.
ONLY thing I can do on this app is "Link an Existing Gateway, or setup new one". Even AFTER the update!! Has been like this for MONTHS!!...... I DO NOT NEED GATEWAY HELP.... I NEED T-LIFE APP TO WORK PROPERLY!!!! FIX
I got a bill that is not even for a plan I ever recall having
Not sure what happened on the last update. Haven't been able to login or access anything. Have to use the webpage.
This app is almost as reliable as Tmobile internet
talked to a tmoble rep and still can't get it right. This comes from trying to fix something that isn't broken. thanks for nothing
This app is straight up trash. It constantly crashes when trying to open it and then when you do get into the app it crashes again. Had issue with delayed and not receiving some text messages/short codes for 2 factor. Customer service was zero help and never called back on scheduled day. Figured out on my own this garbage app was delaying and blocking short codes and some text messages. As soon as I deleted the app my messages all came in at once. If you're having trouble get rid of it now!
Hasn't worked for months. Home page loads and nothing else works, including support.
Still Useless. cleared catch, Uninstaller and re install. still can't see benefits on Tuesdays. What a waste.
can't log in. can't pay my bill. can't see new products. it's been MONTHS! I've called, and submitted emails with zero answers! I have to call in to make any payments and they charge me 10 bucks! right now T-Mobile you suck! fix it.
Technical support says I'm “connected,” but real performance is unusable. I’m stuck on LTE Band 66 with -113 to -116 dBm and poor quality (~-12 dB). Data is slow and unstable indoors. The network won’t fall back to stronger low-band (B12/B71), and the app offers no real diagnostics or fixes. “Connected” doesn’t mean usable, this needs to be addressed by T-Mobile because I don't want to pay for something I can't use... Plus TForce doesn't respond anymore.. CSR is just as unreliable as data! 😒
call dropping no customer service put on hold for over 10 mins, bad oh and music on hold is horrible too and the app turned off the auto pay on its own. it does this EVERY month. it has been happening for over a year now. I have pictures. I always have to go on the app and make the payment myself. it never just happens, I have to do it ever single time. I will be in touch soon now where I am I can't get enough service to send a 30 sec video
Has been unusable for weeks due to an ongoing bug and customer care has no way to remedy this for impacted users. EDIT May 2026: Seems to be related to business lines from what multiple customer care agents have told me but still haven't offered a solution or workaround in the many months I've been impacted. In my most recent attempt, they just had me fill out a issue report and then could do nothing for me. If I could give less than 1 star I would.
My t mobile internet has been horrible now
too many scam calls think I need new provider
never functioning
I have had to change my opinion because T-Mobile has done right by me and corrected the problems I was having with my billing my 3 months with them or whatever is pretty decent and I have no bad things to say so everybody that's out there forget Verizon forget all them large companies and just stick with T-Mobile T-Mobile's one of the best there is I guess thank you
+ 20 more in the clipboard copy
Sentiment summary
93%
Positive (4-5★)
4%
Neutral (3★)
3%
Negative (1-2★)