Review Insights · Google Play
TaHoma by Somfy
SOMFY SA · 43,462 ratings · ★ 2.6
2.6
★★★★★
43,462 ratings
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Top complaints - extracted from 77 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
16 negative reviews mention this · 21% of all complaints
★★★★★ "a lot of error messages , doesn´t work properly" - Vincent Werbrouck
2
"blinds"
13 negative reviews mention this · 17% of all complaints
★★★★★ "Created scheduled scenes for our blinds are randomly triggered even I set them to be scheduled everyday at fixed time. Some of schedules are simply skipped and when I look at schedule calendar, it seems like they are duplicate when the scen…" - Slavo Šárik
3
"somfy"
13 negative reviews mention this · 17% of all complaints
★★★★★ "Created scheduled scenes for our blinds are randomly triggered even I set them to be scheduled everyday at fixed time. Some of schedules are simply skipped and when I look at schedule calendar, it seems like they are duplicate when the scen…" - Slavo Šárik
4
"tahoma"
12 negative reviews mention this · 16% of all complaints
★★★★★ "They deleted the multi location function. So half my appartment is useless now because the connection of one tahoma is extremely weak. I called my local store and they said it will be back online at around beginning of March. Well... Seems …" - Alex St
5
"does"
11 negative reviews mention this · 14% of all complaints
★★★★★ "a lot of error messages , doesn´t work properly" - Vincent Werbrouck
6
"terrible"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Created scheduled scenes for our blinds are randomly triggered even I set them to be scheduled everyday at fixed time. Some of schedules are simply skipped and when I look at schedule calendar, it seems like they are duplicate when the scen…" - Slavo Šárik
7
"home"
9 negative reviews mention this · 12% of all complaints
★★★★★ "They deleted the multi location function. So half my appartment is useless now because the connection of one tahoma is extremely weak. I called my local store and they said it will be back online at around beginning of March. Well... Seems …" - Alex St
8
"update"
8 negative reviews mention this · 10% of all complaints
★★★★★ "In the scenes screen, I had sorted my scenes in alphabetical order. Since the last update, when you first go into Scenes, the order of the scenes is random and it changes back to alphabetical order only after I go into another screen and ba…" - Ketan Shah
📋 All 77 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Created scheduled scenes for our blinds are randomly triggered even I set them to be scheduled everyday at fixed time. Some of schedules are simply skipped and when I look at schedule calendar, it seems like they are duplicate when the scene should be triggered and it is bugged afterwards. Terrible application and product. Somfy automation is just a joke.
In the scenes screen, I had sorted my scenes in alphabetical order. Since the last update, when you first go into Scenes, the order of the scenes is random and it changes back to alphabetical order only after I go into another screen and back again to Scenes.
a lot of error messages , doesn´t work properly
Can't create any scenes. App provides no explanation.
Extremely non intuitive!
not even the password reset works. absoute garbage
they sell you a hub which is like over $300 and I can't even add it to the app it just keeps saying not found. I called customer support we spent over an hour on the phone trying absolutely everything under the sun I can't even add this device to the app. In my opinion there should be a class action lawsuit based on all of these terrible reviews about products not working but they seem happy enough to take our money.
keep disconnecting from router wifi. every day
Beurk. Interface vraiment ancienne, les données ne s'actualisent qu'une seule fois au lancement de l'application. Les favoris ne se synchronisent pas sur plusieurs smartphones. les smart scene sont compliqués et il n'y a pas assez de configuration d exemple.
They deleted the multi location function. So half my appartment is useless now because the connection of one tahoma is extremely weak. I called my local store and they said it will be back online at around beginning of March. Well... Seems like the don't care about customers. Relying on somfy products was the worst idea possible. Switching to a more reliably system will cost me several hundred euros... Beside that, tahoma is one of the worst home automation apps I've used in the last 15 years...
still using somfy in 2026? this is the worst piece of home automation software, period. 1. unintuitive and lacking features. 2. is able to mess up your already programmed blinds to where you need to factory reset them and re do the limits. I used to think of somfy as a premium brand, but I guess they've been sitting on their laurels for the past few decades and completely missed the train.
deleted everything with app update
does t work, only some blinds work
Does not work with Google Home.
it's impossible to create a room as there's no confirmation button displayed. And there's no way to log a fault. Oh and the chat it is abysmal
inegrating somfy stuff is hell.
I can link my device and signup, but when I try to login, the app shows "An error has occurred". The app is not usable at all. Online/cloud portal should not be mandatory to control shutters.
absolute trash. never again somfy.
This has got to be the very worst app I've ever tried to use. I've been trying to copy across 20 blinds registered to my Nina remote to the Somfy Tahoma switch. No joy. I've been using ChatGBT now for the past hour to help me out but still no luck. I've tried to use the web interface but it won't allow me to log in. My advice to anyone out there who reads this is do not buy Somfy products. Buy a Tuya compatible smart blind on AliExpress. They cost less and work better.
I am experiencing persistent reliability issues with the app. Although my hub shows a stable connection, the app interface is completely unresponsive. The performance has been intermittent for some time, but it has now reached a point of total failure. Please advise on a fix or a firmware update, as the current state is unusable
not working well.
They seemed to have updated the hub recently and now there is no connection to the service.
worst, least intuitive U.I. I think I've ever used
Constantly broken. Confusing layout.
Terrible interface, unreliable, why keep switching apps? Now I cannot remotely pull down the roller blinds. No support link. No contact numbers provided under help section. Why did I even pay for this again?
I had to migrate from a fully functional app to this. It used to be easy to turn a schedule on and off when I was going on vacation but now I can't even find where the schedule is. there is no "scenes" option or timing within my roller blinds device. Very frustrating! Update. I finally found where the scenes were. It was very unhelpful completely covered by an information banner at the bottom of the screen. It only appeared again once I forced a restart of the app.
lots of bugs. terrible app
just want to add an on/off button for the already connected zigbee plug... IMPOSSIBLE. I do not understand why a simple on/ff button can not be added and is blocked by the application
Impossible to log into my account from the app (can do it perfectly fine from the website).
Does Not work well with Google Home. Does Not consistently stay on line. Don't waste your money on the Wi-Fi control.
The Somfy system is clearly led by engineers and needs user feedback to make it cleaner and more useful. The app is basic but I'm sure will develop over time to be far more powerful. The most concerning issue is the Tahoma Switch which does not have a stable connection rendering the app useless when it continually disconnected. A firmware update is urgently needed to the Tahoma Switch to stabilise the WiFi/Internet connection and also make the app to blind connection near instantaneous.
L'application fonctionne très mal : elle plante régulièrement, et elle ne parvient jamais a récupérer correctement le statut des volets (pourtant du Somfy Io, complètement compatible). J'ai négocié d'obtenir gratuitement la tahoma box avec mon installation, je ne peux pas recommander son achat. Edit : Enlevé encore une étoile, l'application et mes volets fonctionnent de moins en moins bien avec le temps.
Disappointed with the app. Tahoma with Roman blinds. I cannot see a way to remove blinds that I have accidentally added. I also am struggling to set a time for scenes.
they forced a review so 1 star
Every time I want to login with my Somfy account to use the app I get the error: Can't connect, an error occured.
Equipment status is often wrong. Lots of error messages, but no reason why. And this review blocked me using the blinds until I filled it in!
Hard to make it more annoying to add equipment, and to use the app in general.
if your company and product is called somfy why call your app tahoma? so you can never find it! change the name back. also thr ui is difficult. not hard open shut etc and a time. tap the blind set your hours. everyone wants to be the one app that controls your home.. doesnt work for goolge so aint gunna work for tahoma
Can't set a scene to run based on a schedule because I can't seem to be able to input my location. Not even in the "configuration of the installation". Why does the app need this information to work? And why is the app NOT working properly? Why force users to use a new and broken app when the previous one was working just fine?🤦🏻♂️
terrible app to use. I am just greatful i only have to use it to add devices. You should be ashamed to produce such lut and out nonsense
NO MORE MULTIPLE LOCATIONS!!! I bought a second TaHoma switch because we have a big appartment and half of the shades didn't work, with the 2nd Box I could use one for one half of the appartment and one for the other and it worked okay. NOW, they deleted the option for multiple TaHomas in one account and I cannot use it anymore. Like a 200€ brick laying around. Since years I struggle with Somfy and I don't have any nerves for this company anymore. DON'T BUY THIS STUFF it's absolutely unreliable.
migrated over from the old app. my shade now does not work and can't be deleted. Can't add a new one as it's not recognized anymore. Terrible app, STAY AWAY FROM SOMFY
can't even connect to Google assistant even though it claims to be able to do so. searching for Tahoma doesn't show this version.
After three years my TaHoma Switch lost connection to WiFi for no reason at all, and now it won't connect again through this app. I have reset the box multiple times, tried to turn off 5 GHz Wifi entirely on my network, tried with multiple phones ( two different Android and an iPhone). I connect to the switch via Bluetooth and then I get an unknown error when searching for wifi networks. I am furious.
Terrible app, terrible customer service, terrible company all around... not sure how a Chinese company has killed them yet.
it's thought through and well designed, but I get disconnected from my installation every other day and automations don't work. super annoying and unasable. never had that problem with any other smart Home app.
absolutely pathetic app. the old app was great and easy to use. why on earth would you change to this terrible app ? is there another option ? or can we go back to the original app ?
Why did you 'upgrade' the app, only to break the multi property function, and then not roll out a bug fix immediately? having to wait months for a fix is unacceptable.
doesn't work, can't log in or start new. the old app was way better, in that it worked. haven't been able to operate my blinds thru the app since the change. it's been a year.
This app update has been very disappointing and frustrating. Needs to be simplier to change scheduled times, especially in daylight savings location.
+ 27 more in the clipboard copy
Sentiment summary
32%
Positive (4-5★)
19%
Neutral (3★)
49%
Negative (1-2★)