Review Insights · Google Play
Tamara
Tamara FZE - Dubai · 676,875 ratings · ★ 4.8
4.8
★★★★★
676,875 ratings
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Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
8 negative reviews mention this · 21% of all complaints
★★★★★ "it deducted my account twice even if I already paid my whole payment in my 4th payment why? I talk to your customer service but he didn't give me solutions for my problem what he told me to wait another call , I wait for half hour for this …" - JEFFREY Canales
2
"tamara"
7 negative reviews mention this · 18% of all complaints
★★★★★ "it deducted my account twice even if I already paid my whole payment in my 4th payment why? I talk to your customer service but he didn't give me solutions for my problem what he told me to wait another call , I wait for half hour for this …" - JEFFREY Canales
3
"customer"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Unfortunately bad customer experience, it doesn't work as promised, they take the money then reject the order and refund may take up to 21 days !! Customer support over the application doesn't work ! what a waste of time, efforts and money …" - Ziad AL Azzawi
4
"refund"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Unfortunately bad customer experience, it doesn't work as promised, they take the money then reject the order and refund may take up to 21 days !! Customer support over the application doesn't work ! what a waste of time, efforts and money …" - Ziad AL Azzawi
5
"account"
5 negative reviews mention this · 13% of all complaints
★★★★★ "it deducted my account twice even if I already paid my whole payment in my 4th payment why? I talk to your customer service but he didn't give me solutions for my problem what he told me to wait another call , I wait for half hour for this …" - JEFFREY Canales
6
"didn"
5 negative reviews mention this · 13% of all complaints
★★★★★ "it deducted my account twice even if I already paid my whole payment in my 4th payment why? I talk to your customer service but he didn't give me solutions for my problem what he told me to wait another call , I wait for half hour for this …" - JEFFREY Canales
7
"support"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Unfortunately bad customer experience, it doesn't work as promised, they take the money then reject the order and refund may take up to 21 days !! Customer support over the application doesn't work ! what a waste of time, efforts and money …" - Ziad AL Azzawi
8
"payment"
4 negative reviews mention this · 11% of all complaints
★★★★★ "it deducted my account twice even if I already paid my whole payment in my 4th payment why? I talk to your customer service but he didn't give me solutions for my problem what he told me to wait another call , I wait for half hour for this …" - JEFFREY Canales
9
"problem"
4 negative reviews mention this · 11% of all complaints
★★★★★ "it deducted my account twice even if I already paid my whole payment in my 4th payment why? I talk to your customer service but he didn't give me solutions for my problem what he told me to wait another call , I wait for half hour for this …" - JEFFREY Canales
10
"trying"
4 negative reviews mention this · 11% of all complaints
★★★★★ "im very struggled paying my dues since 2months ago. several time trying to pay then it was failed again & again unlike before just single click . you can easy to pay." - Shandee K
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
not getting eligible for nothing
Unfortunately bad customer experience, it doesn't work as promised, they take the money then reject the order and refund may take up to 21 days !! Customer support over the application doesn't work ! what a waste of time, efforts and money return delay !!
it deducted my account twice even if I already paid my whole payment in my 4th payment why? I talk to your customer service but he didn't give me solutions for my problem what he told me to wait another call , I wait for half hour for this to tell me I will wait for another call and not giving me solutions there , this is first happened to me Tamara and I'm very disappointed on youre customer service how you handle. don't download this app anymore this is fraud and scammed matter
There is a problem in the authentication section, the program cannot be used in any way
not safe to use 👎👎👎
تجربتي مع تمارا كانت سيئة جدًا بصراحة. خدمة الاسترجاع بطيئة بشكل غير مقبول، وفلوسي اتأخرت لفترة طويلة جدًا بدون أي توضيح واضح. الأسوأ من كده إنهم بيخصموا مبالغ أثناء الاسترجاع بدون سبب مقنع، وده شيء غير احترافي نهائيًا. التعامل مع خدمة العملاء ماكانش مفيد، ومفيش حل سريع أو شفاف للمشكلة. بالمقارنة، في شركات تانية في نفس المجال بتقدم خدمة أفضل بكتير وسرعة في استرجاع الأموال بدون أي تعقيد أو خصومات غريبة. مش بنصح بالتعامل مع تمارا، خصوصًا لو بتفكر في الاسترجاع أو الحفاظ على فلوسك.
If the company that creates this app needs to survive in this space - honesty and transparency is the only feature they need;
This app was good until recently it stopped accepting my purchases for no reason.
No Refund After Cancellation Tamara cancelled my order after I paid the first installment and never refunded me. No proper response from support. Unacceptable. Avoid this service. **Rating:** ★☆☆☆☆
payment issues, the app malfunctioning with payment even with multiple trials
it was best , now become worst of the worst totally uncomfortable interface , chat boat everything, so sad
first it was good but now even 10 aed purchasing not approving user from last 2 years going to uninstall application
this is very bad app before I order in temu butt products all fake that's why I refund my order butt they still cutt money in my account why like this don't trust this app I really don't like so please don't trust this appp😡😡😡
said zero interest but took 25% more on my 1 year plan as profit. great learning not to use this app
i tried to get their premium back in January just this year but my bank is not included in their options so fast forward to today (April 26), these thieves just stole 19 Dirhams from my account and they didn't inform anything before charging me. I tried to contact them via chat but getting past AI will take your whole day before being transferred to a real person which will say flowery words and ends it,"we cannot process a refund." Tabby is better!
I made a purchase of around 350 AED using Tamara and I paid all the installments within 15-20 days, even though I had four months to pay. I paid much earlier than the due date, which clearly shows that I am a responsible customer. However, after completing the payment, when I tried to make another purchase of only 100 AED, the Tamara says that I have no available limit. This is very disappointing and unfair. If a customer pays earlier than required, they should not face this kind of issue.
Initialization Failed
very worse customer care service seriously I have been trying to connect with them but they always ignore because my complain for refund that I have taken membership subscription before two month but I deactivate last month but still they charging me 19aed with no reason.
very bad service.19 dirhams are being stolen from my account every month.I didn't know there was a scam called premium membership.Those who read this review of mine should not fall for the trap of this tamara app.👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
Worst experience ever. They lured me in with "easy payments" but the hidden fees and terrible app interface make it a trap. The support team doesn't care about helping you, they just want your money. I’m deleting this trash immediately. Zero stars if I could. I am absolutely disgusted with this service. Tamara just deducted money from my account without a single notification, confirmation, or authorization from my side. I didn’t received any otp or sms.
صراحه فكره اقساط حلو بس مشكله ان مطالبه تطول ولا يمدي ادخل دعم فني عشان الغي وا اسويها من فرع وا الي مقالات حق مساعده ما تشتغل ما يطلع لا نص ولا شي
I only downloaded and registered my details in the app, Never used it for any purchase. Only to be hit with an attempted payment purchase for a hidden subscription- I did not authorize or approve (as it doesn't show on my subscriptions either.) When I disputed the charge, there was zero resolve or assistance rendered. Times are hard and it's very disheartening that Tamara would want to impose dues for a service they literary never offered. Saying I'm Dissapointed is an understatement...
why should I pay for the items I didn't receive???? scam
not good limit all installment on time pay but limit not increasing
Very bad not all friendly 😞 I want to know my status I can't access the app.
I'm not able to scan my Emirates ID after app installation
not working
خدمة العملاء سيئة و من العصر الحجري. حتى و ان كان البرنامج يعمل جيدا فهذا لا يعفو و لا يبرر سوء خدمة العملاء... عدد الموظفين 1 فقط.
I want to talk to someone directly about my problem.They don't want to understand that they are talking through AI.I've been trying to explain it to them for two or three days, but they don't understand what people understand.I tried so hard but I couldn't complete it. You'll understand when you're with someone, but maybe even though I've said so much, you still don't understand.
التحديث الجديد سئ جدا محتاج اعرف كل الدفعات المتبقيه مش الدفعات الل محتاجه تندفع
the worst customer service
It's good but can't link bank I don't know why I try even different bank but still same and even I can't speak with agent the Ai is just reply that can't understand what going should there human and help to solve the problem and call time also end 6 pm Tamara need work on this hard to link bank and hard reach agent
poor
im very struggled paying my dues since 2months ago. several time trying to pay then it was failed again & again unlike before just single click . you can easy to pay.
what happen? i can pay may due? always error? can even add another card . error and loading ang customer service not available?
trying to pay using card, but unable to do so
i facing some time to verification my face verification i contract support but not exat solve my issues
my ID is not getting verified.
Sentiment summary
95%
Positive (4-5★)
3%
Neutral (3★)
2%
Negative (1-2★)