Review Insights · Google Play
Tangerine Mobile Banking
Tangerine Bank · 50,752 ratings · ★ 4.6
4.6
★★★★★
50,752 ratings
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Top complaints - extracted from 54 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
10 negative reviews mention this · 19% of all complaints
★★★★★ "My account has been hacked, and I've lost money 3 times in the 2 years I've been at this bank. Absolute jokes. This bank is only free because they give your money away for free, apparently. This also happened to my sister and mother. If you…" - Josh Werner
2
"tangerine"
10 negative reviews mention this · 19% of all complaints
★★★★★ "Tangerine stole over $400 from me and i have been fighting with them since January 6th to get it back." - Ari
3
"banking"
9 negative reviews mention this · 17% of all complaints
★★★★★ "Requiring a verification text every time I try to use the app or website is extremely annoying. Why even have a 'remember me on this device' click box if it doesn't do anything? To top it off, it never sends the first time, you need to clic…" - Ghost Jamm
4
"login"
8 negative reviews mention this · 15% of all complaints
★★★★★ "I have frequent login issues and have changed login and passwords so often I will have to settle on one of each. Inhibits partner logins as well. Need to be able to login to change status. Frustrated and unhappy." - Paul Lainen
5
"been"
8 negative reviews mention this · 15% of all complaints
★★★★★ "My account has been hacked, and I've lost money 3 times in the 2 years I've been at this bank. Absolute jokes. This bank is only free because they give your money away for free, apparently. This also happened to my sister and mother. If you…" - Josh Werner
6
"money"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Horrible, can't move money out. I can initiate the transactions repeatedly without any money moving. Also they delivered the letter containing the debit card and guess what? No debit card was enclosed." - Laolu Adekanmbi
7
"every"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Requiring a verification text every time I try to use the app or website is extremely annoying. Why even have a 'remember me on this device' click box if it doesn't do anything? To top it off, it never sends the first time, you need to clic…" - Ghost Jamm
8
"cannot"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Cannot possibly be worth the effort." - Daryl DeMarco
9
"card"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Horrible, can't move money out. I can initiate the transactions repeatedly without any money moving. Also they delivered the letter containing the debit card and guess what? No debit card was enclosed." - Laolu Adekanmbi
10
"times"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Requiring a verification text every time I try to use the app or website is extremely annoying. Why even have a 'remember me on this device' click box if it doesn't do anything? To top it off, it never sends the first time, you need to clic…" - Ghost Jamm
📋 All 54 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
very hard to speak to a person .all automated.
Cannot possibly be worth the effort.
Horrible, can't move money out. I can initiate the transactions repeatedly without any money moving. Also they delivered the letter containing the debit card and guess what? No debit card was enclosed.
Requiring a verification text every time I try to use the app or website is extremely annoying. Why even have a 'remember me on this device' click box if it doesn't do anything? To top it off, it never sends the first time, you need to click 'resend' like 4-5 times before you actually receive anything. This and their lack of customer service has me shopping around for a new banking institution.
The most recent update broke my app. it never loads. it looks stupid now and I can never see any of my transactions ever. this has had a legitimate financial impact on me.
My account has been hacked, and I've lost money 3 times in the 2 years I've been at this bank. Absolute jokes. This bank is only free because they give your money away for free, apparently. This also happened to my sister and mother. If your bank can't keep accounts from losing THOUSANDS of dollars through 3rd party security breaches, your bank is a joke. Do not join this absolute joke of a bank unless you also want money randomly, leaving your account to be used on the other side of the world.
PIN doesn't match my login ID. Chat bot tells me to click the Forgot PIN link, there isn't one in website or app. There is a "Forgot Login" link that asks for my PIN again and I never get the email to reset anything. I call support, it asks for PIN again in a loop. I finally press zero enough times to get to a live person queue. Get a call back, I hear shuffling for about 10 seconds follow by a "hello?" I tell him the problem and he says that he's having "system issues" and hangs up
they take forever to reply or call you back
Chat-based support is terrible and just tries to close your case without actually helping. Phone support estimated a 10-minute wait but took over 70 minutes to get connected, only to be of no help. Incredibly bizarre just how bad their support is.
Tangerine stole over $400 from me and i have been fighting with them since January 6th to get it back.
terrible terrible company , the fact I'm getting spam called 21 times I'm a week over my credit card is ridiculous on top of also getting mail stating I'm behind on my payments. the only reason I stuck with you guys is because of the zero banking fees. I will not recommend anyone go with this Banking institution ever again
It won't let me log in
I opened an account and transferred money into this account for a 4.5% Interest promo. Luckily I didn't initially transfer ALL of my savings. They allowed the first deposit to go through and then the following day deemed my account "unverified"and locked my funds. I cannot withdrawal or add to the account because they require confirmation of my S.I.N. Why this confirmation wasn't required for the initial sign up? I have no clue, but now my money is being held hostage for at least week.NO ACCESS
pin problems all the time
Hate the app. can't access my account
Rbc and koho is so much better than this tangerine bogus app waste of time...loll
horrible experience trying to open a new account.
can't accomplish anything on the app and the people you call don't help and hang up on you. Do not recommend this at all. No customer service, no help.
Avoid doing business with Tangerine. incredibly unreliable. Froze my card and not helping me unfreeze.
I cannot get into my account. old device the biometric stopped working and I forgot my pin. to change my PIN your old pin number is required to log in so you can change it. if you've forgotten it, how are you supposed to log in? the CSR I spoke with couldn't help me because the information he got from the credit reporting to validate who I am was incorrect. I have been trying to change my PIN number for the better part of three months, now I can't get into it at all. I will be switching banks.
i must say that Tangerine has been horrible to try and open an account with. I had to get extra documentation to prove my sin number was legit. your agents don't know what they are doing. they tell me to go to three different government websites to get a "simple" letter and i cant even find the section on the site. 2 agents gave me 3 different sites to go to and look.....i just wasted 2 hours for nothing. bye Tangerine
sorry. the error has occured. please try again. what error? I did something wrong? App is wrong? what that information tell me? nothing. so hard to do something with good quality? Updates every week and this garbage will stay in app forever. This is why users hate you.
Trash. Garbage bank. I want to get rid of Tangerine, it's always offline. A horrible bank. I was recommended Eq, but it seems worse. Canada doesn't know how to have digital banking. Don't try it. These apps are terrible. Digital banks here??? Impossible
since the last update the app has stopped working. it just shows the login screen even after providing the correct credentials for login. Update: Tried to uninstall and re install and finally removed the app. now the website asks me to download the app to use mobile banking; but sadly the app does not log in.
Terrible! Terrible! Terrible! Customer service. My credit card was blocking the purchase of my bus pass. Simple fix right ? Unless you have the worst CSR in the world. He decides to ask me five security questions. This is after I have already answered security questions in the app. This is not enough for him though. Now he tells me I have to reset my pin for my telephone banking that I never use. Keep in mind this is not why I called in the first place. Did I mention I was on hold for 45 min?
broken asf I reinstalled and it still won't get past the login screen
app is not working. I cannot transfer money within accounts nor send an etransfer.
they are fine taking your money but have limited options for online banking (IE you have to phone for help on security and they don't have enough staff to answer calls). I had to ask the chat option for help to navigate their phone system and have been waiting on hold for 15 minutes while a recorded message tells you to try the app. Utterly useless as an app.
you won't allow me to do online banking from my phone unless it's a desktop site. I asked you how I can download the app when my phone which is 3 years old isn't compatible, you told me to get a new phone. Scotiabank terminals won't take my government issued cheques from my tax returns so I had to borrow my bro's phone, download the app on there and try and deposit the cheque. you told me the cheque wasn't in canadian $ & I can't deposit but it is canadian. going to rbc to open a new account
So often these days you go to use the app and you get a "We'll be back soon"... As a customer of Tangerine for years, since ING Direct I advise against banking with them. Every year it's worse than the last.
takes forever to load when I try to go log in on the app, everytime.
Not my bank; where is my overdue bank shot money?
Garbage, online shopping got declined.
every time I use the card at an ATM, it doesn't allow me to see what is in my account.
For more than a few months when I try to setup biometric login, I'm met with this error: "Fingerprint ID not set up. lt seems your device isn't set up for Fingerprint ID. You can enable this through your device settings. Ilf your device doesn't support Fingerprint ID, log in with your PIN or Password." This is wrong and I've tested it on multiple devices. Fix your app.
Cannot count on two hands how many times this app has been down when I need it.
They hide your real available balance behind 2 dialogue boxes so it's easier for you to lose focus on your spending and get NSF'd
After updating Fingerprint on Android device Tangerine app is throwing an error "it seems your device is not set up for Fingerprint ID" forewer if I try to re-enable Fingerprint security settings in Login Options. Restart and cache clear don't help at all. Awfull experience.
c'est la merde cette nouvelle version n'est pas compatible avec mon appareil....Put back the old version as an option, this is a huge bug, new version not compatible with my phone I can't change my phone neither deposit check with my computer, I filed a complaint to Tangerine
I have frequent login issues and have changed login and passwords so often I will have to settle on one of each. Inhibits partner logins as well. Need to be able to login to change status. Frustrated and unhappy.
No live chat option and no way to access Visa Debit easily
Would be higher but with the finger print login option broken it loses stars.
The fingerprint sign-in option is not working! When I try to sign in with my fingerprint, I'm told the feature has been disabled and I'm asked if I'd like to re-enable it. So I sign in with my password and re-enable the fingerprint sign-in. Then the whole process repeats EVERY time I go to log in to Tangerine! And I get an email every time I re-enable it (very annoying)! Please fix!!
Actually stop changing the UI every 2 -3 months. I don't know what Web designer you hired that thinks that's a good idea. STOP IT.
I am unable to get the quick view screen to come up. I have to log in every time just to see my balances for my investment accounts.
I really don't believe the 5 star reviews here. The app is extremely slow. I tried to use it but would get constant spinning circles. The website version is much faster.
stop forcing people to use an app instead of the website on mobile. a functional website is an accessibility issue. Been waiting for a replacement debit card for over 6 months. NO ONE wants AI in their bank. just stop and hire real people.
Latest update will not allow online log in, which does not allow me to initiate e transfers. Also, the app won't allow me to log into the account saying "wrong password". When I attempt to reset it asks 3 questions and then says "sending sms", to which it never sends an sms, and there are no other options other than "send another sms".
I can't log in and its buggy all of a sudden. you have one job
im mainly a mobile user. when your app goes down.. as it does, I should be able to use the web portal even as a mobile user. not track down a computer to use. service level clearly is dropping.
+ 4 more in the clipboard copy
Sentiment summary
93%
Positive (4-5★)
1%
Neutral (3★)
6%
Negative (1-2★)