Review Insights · Google Play
TapStyle for hair salon
TapStyle Pty Ltd · 671 ratings · ★ 4.0
4.0
★★★★★
671 ratings
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Top complaints - extracted from 18 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
4 negative reviews mention this · 22% of all complaints
★★★★★ "I am very unsatisfied with the app. I lose appointments. & double-book because the apps disappear. I can get an update from them or my phone and lose appointments again. Big issues with recurring appointments. After setting them they disapp…" - Vicki Trollinger
2
"client"
4 negative reviews mention this · 22% of all complaints
★★★★★ "Sadly I must change my original rating of 5 stars. The most recent update is interfering with my client base. I've emailed and received no response. Appt reminders are no longer automatic and even when sent manually some clients still aren'…" - A Google user
3
"sync"
4 negative reviews mention this · 22% of all complaints
★★★★★ "Just updated to version 2.7.5, and the Data Sync function is inoperable. I uploaded the local data from a Verizon tablet (QMV7B), and then attempted to download (or update) the data to two Samsung Galaxy phones (S6 Edge plus, and Note 3). …" - A Google user
4
"appointments"
3 negative reviews mention this · 17% of all complaints
★★★★★ "I am very unsatisfied with the app. I lose appointments. & double-book because the apps disappear. I can get an update from them or my phone and lose appointments again. Big issues with recurring appointments. After setting them they disapp…" - Vicki Trollinger
5
"reminders"
3 negative reviews mention this · 17% of all complaints
★★★★★ "I am very unsatisfied with the app. I lose appointments. & double-book because the apps disappear. I can get an update from them or my phone and lose appointments again. Big issues with recurring appointments. After setting them they disapp…" - Vicki Trollinger
6
"worth"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Sadly I must change my original rating of 5 stars. The most recent update is interfering with my client base. I've emailed and received no response. Appt reminders are no longer automatic and even when sent manually some clients still aren'…" - A Google user
7
"booking"
3 negative reviews mention this · 17% of all complaints
★★★★★ "We have 200 services listed in this app but when I go for booking appointment, I don't have an option to search a service by typing it. I have to scroll school and scroll. Many more features are missing. If the company calls me then I ca…" - A Google user
8
"appointment"
3 negative reviews mention this · 17% of all complaints
★★★★★ "I am very unsatisfied with the app. I lose appointments. & double-book because the apps disappear. I can get an update from them or my phone and lose appointments again. Big issues with recurring appointments. After setting them they disapp…" - Vicki Trollinger
9
"service"
3 negative reviews mention this · 17% of all complaints
★★★★★ "We have 200 services listed in this app but when I go for booking appointment, I don't have an option to search a service by typing it. I have to scroll school and scroll. Many more features are missing. If the company calls me then I ca…" - A Google user
10
"other"
3 negative reviews mention this · 17% of all complaints
★★★★★ "I am very unsatisfied with the app. I lose appointments. & double-book because the apps disappear. I can get an update from them or my phone and lose appointments again. Big issues with recurring appointments. After setting them they disapp…" - Vicki Trollinger
11
"data"
3 negative reviews mention this · 17% of all complaints
★★★★★ "As a former software support engineer, would it not be more efficient on a shared database to have the license generator to populate the database with a secured data file, which could then validate all access points to the shared database? …" - A Google user
12
"does"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Just updated to version 2.7.5, and the Data Sync function is inoperable. I uploaded the local data from a Verizon tablet (QMV7B), and then attempted to download (or update) the data to two Samsung Galaxy phones (S6 Edge plus, and Note 3). …" - A Google user
📋 All 18 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I am very unsatisfied with the app. I lose appointments. & double-book because the apps disappear. I can get an update from them or my phone and lose appointments again. Big issues with recurring appointments. After setting them they disappear. and so far I haven't seen a way to send SMS reminders automatically. I have to manually go in and do it. I have tried to email them or chat with them online and get nothing. I've asked for help and get nothing. I am going to look for another app.
Booooooo
As a former software support engineer, would it not be more efficient on a shared database to have the license generator to populate the database with a secured data file, which could then validate all access points to the shared database? Licenses would then not be dependent on where or what account it was generated from. The 'Restore Auto Renewal License Transaction' would then have a genuine purpose, instead of just being a pacifier (essentially a non-functional button)!
Good app over all, its not got enough room for formulas, can't sync with other devices, and can't get help to do so. I have emailed several times to get help ,then to cancel never get responses,after weeks and several email. Tap style get it together and you might be able to keep your customers
I shouldn't have to pay $15 a month to use a free app!???
DON'T SAY FREE IF ITS NOT!!!!!!! YOU SPEND SO MUCH TIME LOADING ALL YOUR DATA TO AFTERWARD BE CHARGED. GUYS ITS NOT FREE.
Not cool having it then In the long run having to pay. What a load of crap. Loved it till you started to charge
It only allows for you to have 40 appointments. Then it will prompt you to pay $15.00 a month. Not worth it!!
Uses Google calendar for booking/sharing appointments. Does not sync to multiple devices.
Sadly I must change my original rating of 5 stars. The most recent update is interfering with my client base. I've emailed and received no response. Appt reminders are no longer automatic and even when sent manually some clients still aren't receiving it and are no-showing. I'm very unhappy with the lack of response from support. Why do I pay for this? I will return my stellar review once the changes have been made and someone has followed up with me. This app is quickly becoming not worth it
We have 200 services listed in this app but when I go for booking
appointment, I don't have an option to search a service by typing it. I
have to scroll school and scroll. Many more features are missing. If the
company calls me then I can share 50 more features this app can include.
More images for all kind of services, spa service photos can be included
appointment, I don't have an option to search a service by typing it. I
have to scroll school and scroll. Many more features are missing. If the
company calls me then I can share 50 more features this app can include.
More images for all kind of services, spa service photos can be included
Not the best app for what I want, but the other apps like this charge for the services I don't bed. I just want a client record, nothing else. UPDATE: Nevermind, it didn't even have what I'm looking for.
I just updated to the latest TapStyle version (3.1.2), and now I can't perform a checkout for any saved appointment! The only actions available from the Booking/Appointment for a client's service menus are Cancel, Delete, Save, and Service Record. Please fix ASAP!
Just updated to version 2.7.5, and the Data Sync function is inoperable. I uploaded the local data from a Verizon tablet (QMV7B), and then attempted to download (or update) the data to two Samsung Galaxy phones (S6 Edge plus, and Note 3). The most-recent data shows that it is ready for downloading; however, when you click on the 'Download' button, synchronization does not occur! Please fix and verify all functionality before releasing new versions of your software!
Great concept but 1-Cannot sync with Google calendar. Was working and now is not. 2-Customer service takes a while and when you do speak to them thru Facebook messenger, its hard to understand, the instructions are vague and not precise. A lot of pronouns are used so not sure what is being said. also instead of saying "device" they say "for example, tablet....when it could mean any device.... 3-Cannot sync with PC as stated in the ad. If so, I cannot find out how. 4-I am not receiving sms reminders to my phone. When I do the test, it works but when I set an actual appointment, it does not. I hope they can correct this soon, other wise, its not worth my $15 ( not $14 as stated) for the extra features that do not work. Too bad.....
I loved the app until I reached 40 logs and it surprised me a license fee if I wanted to keep using it. Glad I spent all that time loading client info just to not use the app in 3 weeks.
Not as simple as it seems, takes a while to figure out and I still don't get it, why are the demo ppl still there -_-
This app is way too expensive. $15.00 a month is too much. I did love this app but not anymore. I CNT afford it.
Sentiment summary
70%
Positive (4-5★)
13%
Neutral (3★)
17%
Negative (1-2★)