Review Insights · Google Play
TeamReach - Your Team App
TeamReach LLC · 2,749 ratings · ★ 4.1
4.1
★★★★★
2,749 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"group"
5 negative reviews mention this · 19% of all complaints
★★★★★ "App was doing really well up through the last few weeks where every time I click on a group none of the messages load and it stays blank. As the athletic trainer I am in 30+ groups and this got really old really fast, I need open lines of c…" - Gladys Ruiz-Malca
2
"cannot"
4 negative reviews mention this · 15% of all complaints
★★★★★ "It cannot delete a group I created that I'm no longer won" - No Name
3
"messages"
3 negative reviews mention this · 12% of all complaints
★★★★★ "App was doing really well up through the last few weeks where every time I click on a group none of the messages load and it stays blank. As the athletic trainer I am in 30+ groups and this got really old really fast, I need open lines of c…" - Gladys Ruiz-Malca
4
"does"
3 negative reviews mention this · 12% of all complaints
★★★★★ "The app has Google in-app advertising. How does the advertising content get managed for children. I will be advocating to the sports team to move away and keep to WhatsApp." - An-Cke Van Vuuren
5
"team"
3 negative reviews mention this · 12% of all complaints
★★★★★ "The app has Google in-app advertising. How does the advertising content get managed for children. I will be advocating to the sports team to move away and keep to WhatsApp." - An-Cke Van Vuuren
6
"been"
3 negative reviews mention this · 12% of all complaints
★★★★★ "We use TeamReach for my sons school baseball games and it's been great! But if you use Facebook to sign in initially and have to uninstall the app for certain reasons, the app won't let you log back in using Facebook!! I been trying to log …" - Cody Thomas
7
"sign"
3 negative reviews mention this · 12% of all complaints
★★★★★ "We use TeamReach for my sons school baseball games and it's been great! But if you use Facebook to sign in initially and have to uninstall the app for certain reasons, the app won't let you log back in using Facebook!! I been trying to log …" - Cody Thomas
8
"turn"
3 negative reviews mention this · 12% of all complaints
★★★★★ "I installed this app. My device has a way to toggle microphone usage on/off. The microphone access would turn off (and not allow me to turn it back on) without restarting my phone. It would eventually shut off again. I uninstalled the app, …" - Miles Lucky
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App was doing really well up through the last few weeks where every time I click on a group none of the messages load and it stays blank. As the athletic trainer I am in 30+ groups and this got really old really fast, I need open lines of communication.
The app has Google in-app advertising. How does the advertising content get managed for children. I will be advocating to the sports team to move away and keep to WhatsApp.
not very user friendly, can't figure out times for for courts and who's playing, there skill level and codes for courts??? what's up with that??? They're public courts! This is stupid...
One of the worst "apps" I've ever been forced to download. It literally does nothing. I can't creat a profile, I can't join a group, I can't get it to do anything at all. It is 100% unresponsive. No matter what I click, it just sits there.
TR is not working after recent update!!
It cannot delete a group I created that I'm no longer won
could not get response to request for new password for 18 hours
I installed this app. My device has a way to toggle microphone usage on/off. The microphone access would turn off (and not allow me to turn it back on) without restarting my phone. It would eventually shut off again. I uninstalled the app, and had no further issues.
there is no web app and it will always message the whole club rather than the individual
Keeps telling me to turn on notifications. SHUT UP! I DON'T WANT TO!
I accidentally hit Leave Group and now I cannot rejoin!!
Says it doesn't share your info with third parties on the app store, but the privacy policy once you download and install says it does. 'Remarketing'
can't find my group
name error can't be fixed for 60 days
Constant crashing all of a sudden. Can't get into message
bad
It is hard to image a worse app: Messages go away after 7 days. No way to search, sort, or filter messages. No way to turn off notifications for a conversation thread.
I cannot sign in, and the support wanted to charge $5.00 to talk to a technician. I uninstalled the app instead.
Cannot link to non google email/calendar this makes it functionally useless for my needs. My organisation has mandated its use, and if not for that mandate, it would never have been installed.
First three tries failed for no apparant reason. Second there are two different main page views one fake the other works.
We use TeamReach for my sons school baseball games and it's been great! But if you use Facebook to sign in initially and have to uninstall the app for certain reasons, the app won't let you log back in using Facebook!! I been trying to log back in for two weeks! The app says you are aware of the problem?? Please fix the issue.
I just bought new phone. I am still listed as a member in 3 groups. when I try to sign in with email it says I am not a valid team reach user. then when I try to sign on as new member it says my email is still on an existing account. I am frustrated
No delete option for old team seasons. there are years long reddit feeds talking about this issue. The consumers need a delete button ffs. deleting after this season... ridiculous.
Mosy of the time the app doesn't even load. So I can't see any of the messages anyone sends
got on the website signed in,then can't get back on
UI/UX is terrible.
Sentiment summary
77%
Positive (4-5★)
7%
Neutral (3★)
16%
Negative (1-2★)