Review Insights · Google Play
Technogym - fitness & workout
Technogym SpA · 22,918 ratings · ★ 4.4
4.4
★★★★★
22,918 ratings
🎯 Build a better version
Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
8 negative reviews mention this · 22% of all complaints
★★★★★ "moving the keyboard screen down, moves backwards on the create account screen, you back to the main page. No thanks. If they screwed up something so simple, I shudder to think how garbage the rest of the app is." - Master Vegito
2
"create"
6 negative reviews mention this · 17% of all complaints
★★★★★ "moving the keyboard screen down, moves backwards on the create account screen, you back to the main page. No thanks. If they screwed up something so simple, I shudder to think how garbage the rest of the app is." - Master Vegito
3
"health"
6 negative reviews mention this · 17% of all complaints
★★★★★ "TechnoGym to Samsung Health on S25 Ultra and Galaxy watch S6 classic (vice versa) via Health Connect now syncs...just! Extremely disappointed to see it only collects Step Count and none of the other excersise, unlike Apple Health and Apple …" - Richard Beltrán
4
"data"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Utterly hopeless app. Connection to other apps and devices drops off at random and even when they stay connected it seems to be a daily lottery whether it transfers the data. Hard to get excited about your place in a "challenge" league when…" - Becky Walker
5
"screen"
5 negative reviews mention this · 14% of all complaints
★★★★★ "moving the keyboard screen down, moves backwards on the create account screen, you back to the main page. No thanks. If they screwed up something so simple, I shudder to think how garbage the rest of the app is." - Master Vegito
6
"create account"
5 negative reviews mention this · 14% of all complaints
★★★★★ "moving the keyboard screen down, moves backwards on the create account screen, you back to the main page. No thanks. If they screwed up something so simple, I shudder to think how garbage the rest of the app is." - Master Vegito
7
"connect"
5 negative reviews mention this · 14% of all complaints
★★★★★ "TechnoGym to Samsung Health on S25 Ultra and Galaxy watch S6 classic (vice versa) via Health Connect now syncs...just! Extremely disappointed to see it only collects Step Count and none of the other excersise, unlike Apple Health and Apple …" - Richard Beltrán
8
"other"
5 negative reviews mention this · 14% of all complaints
★★★★★ "TechnoGym to Samsung Health on S25 Ultra and Galaxy watch S6 classic (vice versa) via Health Connect now syncs...just! Extremely disappointed to see it only collects Step Count and none of the other excersise, unlike Apple Health and Apple …" - Richard Beltrán
9
"able"
4 negative reviews mention this · 11% of all complaints
★★★★★ "It was fine until one day where I randomly got logged out and I was unable to get back into my account, I wasn't even able to reset my password because it never sent an email" - noah adrian
10
"cannot"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Am logged onto the App. However, I cannot access the page to book classes and the 'coach' tab is just a moving black and grey screen. The facility, explore, challenges and results pages all come up though??? Not a good start, as I have only…" - Diane Brookes
11
"anything"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Android app is acting weird on Samsung Galaxy S23+. I can barely do anything because a black sidescreen keep trying to pull out from right side of the screen blocking touch actions for almost 25 seconds. And then you have exactly one try to…" - Andy Opaleckých
12
"health connect"
4 negative reviews mention this · 11% of all complaints
★★★★★ "TechnoGym to Samsung Health on S25 Ultra and Galaxy watch S6 classic (vice versa) via Health Connect now syncs...just! Extremely disappointed to see it only collects Step Count and none of the other excersise, unlike Apple Health and Apple …" - Richard Beltrán
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
moving the keyboard screen down, moves backwards on the create account screen, you back to the main page. No thanks. If they screwed up something so simple, I shudder to think how garbage the rest of the app is.
It was fine until one day where I randomly got logged out and I was unable to get back into my account, I wasn't even able to reset my password because it never sent an email
impossibile fare screenshot dei miei dati per condividerli. nessuna opzione per disabilitare questa cosa molto poco intelligente. dopo la risposta ho ricontrollato, gli screenshot dall'app technogym escono completamente neri, come per tutte le app con un blocco degli screenshot.
Con tutto il resto excellent il BMR risulta "POOR", mi hanno anche confermato che non ha senso, aggiornate!! App e macchine spesso bacate tipo quella che misura composizione flessibilità e tutto quanto.
Utterly hopeless app. Connection to other apps and devices drops off at random and even when they stay connected it seems to be a daily lottery whether it transfers the data. Hard to get excited about your place in a "challenge" league when your actual workouts are only sporadically recognised.
I created 2 accounts and i can't login. I've tried reaching out to customer service multiple times to no avail. Pls delete all of my accounts info and data associated with each of them after sending me copy of all data collected and any third parties with whom it was shared without consent. Get in touch with me immediately. Folks find another app to charge your health and wellness, unless you want ongoing bugs and inconsistent data.
Cannot create an account (S26). When you close the keyboard down to press 'Enter', it takes you back to the main screen! frustrating.
cannot set up account without words scambling
cannot create an account. Fail.
unable to create account
Worst UX I've seen in awhile. Bug when signin up, I press back to remove keyboard visibility to be able to click sign up and it detects if as a navigation back. no Google sign up. no metrics support on onboarding. the list goes on.. A stagist did this.
Looks very nice, I was fairly happy with it the first day I used it, I managed to log my workout manually (by choice) but then next time I used the app it would not allow me to log my gym workout, I then tried to build a custom workout, and it would glitch and add a random equipment after I had saved the correct piece of equipment and sets/reps/weight and tried to add, it became unusable for me, so I am back to the slightly less glitchy Leisurefit app I was using beforehand
The app must write data into health connect, not only read! Sometimes videos don't play automatically. You shouldn't ask for location access for a heart rate monitor!
the treadmill keeps popping up the QR code every 3 minutes interrupting my workout until 8 sign in. I don't care about signing into the pointless app that has no value other than spamware, I just want to to let me run on the treadmill and not interrupt me
full of info, I got lost. I tried to connect with the chest press using both the QR code and the Bluetooth, apparently it was connected I set the reps and the series and the weight in the app, but when I was doing the reps the app was not counting the reps, nothing was happening. Uninstalled forever.
Saving workouts doesn't work and forgets most of them. Much of the time logging in to machines also doesn't work. It's also almost impossible to share data with anything else. This app is a colossal waste of time.
simply because no kg and cm measurements. not really hard thing to program
Not much use if not compatible with Samsung Galaxy S8. Loads of folk don't have the most up to date devices.👎👎 I have received a response asking me to get in touch with the Technogym care team regarding my review. But if Google play says the app is not compatible with my device, what more can I say? The best the team can now do is not hear anything more from me about it but to do something which ensures the app is compatible with a Samsung Galaxy8. 🙏
Dumb app design. i can't even create account it always swipe to main page. Hire me or use Claude ai to make a good UI/UX for god's sake! Uninstalled.
The worst app, does not login or remember the password. had to install the app 3 times over. BS App.
This won't sync workouts back to Fitbit (also not to Apple Health, Strava or anything else). Disappointing! Joined a brand new gym with brand new gear and honestly thought this was table stakes for modern fitness tech. Apparently not - they want my data to live in their app, not in an app that's usable outside the gym (or where I keep my data if I quit one day). Maybe this situation is better for your business, but it's not better for us. I'm tired of lock-in. Please fix this!
it was supposed to link to my PT facility but it won't access it
all I see is gibberish on my android phone!!
I have loved this app, but for 4 days it has not updated my lifestyle moves from my watch - it updates classes, equipment etc. I have sent 2 feedbacks and heard nothing. my daily moves are not the same amount as my gym leader board. glitches are awful!
need create acc to see how the machine works.... 1 star
Trying to use this app as someone with limited mobility to stay motivated and on track with the small amount of excercise I am able to do. Whenever it opens I am hit with a reminder that I am sedentary. Please let people set there own goals. Not disability friendly. Upon first logging in a pop up showed my email address linked to a swimming account I have. The UI cut off the option to say that this was my account. The only option that let me move off that screen was saying 'this is not me'.
Worst app to track your weight loss journey did 150 leg presses in 1 set and said I did 23 leg presses either I'm delusional or the app is.
Am logged onto the App. However, I cannot access the page to book classes and the 'coach' tab is just a moving black and grey screen. The facility, explore, challenges and results pages all come up though??? Not a good start, as I have only been using the App for a few days.
Android app is acting weird on Samsung Galaxy S23+. I can barely do anything because a black sidescreen keep trying to pull out from right side of the screen blocking touch actions for almost 25 seconds. And then you have exactly one try to click whatever you want to do before it start all over again.
TechnoGym to Samsung Health on S25 Ultra and Galaxy watch S6 classic (vice versa) via Health Connect now syncs...just! Extremely disappointed to see it only collects Step Count and none of the other excersise, unlike Apple Health and Apple Watch. Need to do better! Moving from 1 to 2 stars.
Keeps sending me notifications for surveys, promos etc though I have turned off everything other than class reminders
I scanned the QR code on the equipment and log my workouts, but nothing reflects in the app. If I track a workout in fitbit, then it shows in the app. Also, this app definitely needs to be able to share workouts with health connect or fitbit or other apps. But first it needs to be able to show the workouts in its own app.
NFC won't work. Mega frustrating.
doesn't log everything,slow synching
The app is basically useless until developers properly support writing to Health Connect, not just reading. Fitbit integration exists, but it doesn’t write any data also. Needs serious improvement.
The app has great workout content, but the experience is frustrating. After cardio, it suggested a cool-down, but when I tried to start it, I was redirected to “current workout” and told to end it. Once I did, the cool-down disappeared and I couldn’t find it again. There’s no simple search function either. It’s disappointing as I’ve had to pay for alternative apps due to poor usability.
Sentiment summary
86%
Positive (4-5★)
4%
Neutral (3★)
10%
Negative (1-2★)