Review Insights · Google Play
Temple & Webster
Temple & Webster · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 12 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"customer"
4 negative reviews mention this · 33% of all complaints
★★★★★ "I have never really had a seamless experience ... have had a lounge delivered in 2 parts and had to chase the second part , took 9 weeks to complete the set. customer help just recites a script, never show much concern leading me to believe…" - Holli
2
"service"
3 negative reviews mention this · 25% of all complaints
★★★★★ "I have never really had a seamless experience ... have had a lounge delivered in 2 parts and had to chase the second part , took 9 weeks to complete the set. customer help just recites a script, never show much concern leading me to believe…" - Holli
3
"customer service"
3 negative reviews mention this · 25% of all complaints
★★★★★ "I have never really had a seamless experience ... have had a lounge delivered in 2 parts and had to chase the second part , took 9 weeks to complete the set. customer help just recites a script, never show much concern leading me to believe…" - Holli
📋 All 12 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
continuously locks up and fails to load pages only download for 10&% off
what is this rubbish ? images don't load, try to add to cart and I'm taken to I think is the log in page but that's not loading properly! very broken app, and if I want a discount I have to some how figure this out.
Too much charge on delivery
I have never really had a seamless experience ... have had a lounge delivered in 2 parts and had to chase the second part , took 9 weeks to complete the set. customer help just recites a script, never show much concern leading me to believe it's a regular issue. offering 10% of any order over $200. I still use the app so that's on me for obviously enjoying the stress this company invokes. don't recommend to anyone that enjoys a complete shopping experience and good customer service.
So your customer service team seem to have single digit IQ .. today I was asked to return a whole play centre because of fault 1 and 2.. fault 1, frayd swing rope, fault 2, replacement swing too long (even when shortened) for the play centre.. the dude couldn't understand when I told him to send someone to dismantle and box up... dude created a case escalate to the internal team..
very buggy
As an update, after almost 2 months of emails, T&W agreed to provide a refund when item was received back by them. They asked that I confirm details regarding my address etc promptly, which I did. At this point I was beginning to think that maybe T&W weren't so bad after all. That was on the 17 Oct. NO return documents have been sent 30 Oct Customer service is a appalling and takes days to respond. Wish I could leave negative stars. I would not recommend this site to anyone. Shop elsewhere.
Installed on Lenovo Chromebook, can't sign in. When I "click" on sign in, the app opens a webpage that appears blank.
said you would get 25 off on first app purchase- didnt happen
their app is very slow
Poor customer services and faulty product. AI bot isnt helpful
App won't open on my phone. Stays all green. Just won't open and I really want to use it.
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)