Review Insights · Google Play
Tencent Video
Image Future · 2,025 ratings · ★ 3.6
3.6
★★★★★
2,025 ratings
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Top complaints - extracted from 60 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"watch"
18 negative reviews mention this · 30% of all complaints
★★★★★ "I like being able to use this app on my TV, but it has a bug that keeps making me log in each hour to confirm VIP status. So if you are watching a series with episodes that are at least an hour long, it will make you log in after each episo…" - Kimberly H
2
"subscription"
11 negative reviews mention this · 18% of all complaints
★★★★★ "horrible I'm playing for the same monthly subscriptions twice for the same phone" - Larry Phantom
3
"paid"
10 negative reviews mention this · 17% of all complaints
★★★★★ "Paid for vip but is not acknowledging subscription. I have had no trouble in the past up to now when I resubbed, which is frustrating. I canceled auto renew, and I have no hopes at getting customer service to respond as I only see them reac…" - Mariah Paynter
4
"money"
7 negative reviews mention this · 12% of all complaints
★★★★★ "I am so angry right now I can spit! I have been trying to contact WE tv so that they can reattach my VIP status so that I can watch my shows they sent a message plus weeks ago on how to do it in Thai. I did it. I showed them again that I ha…" - racquel brockington
5
"episodes"
6 negative reviews mention this · 10% of all complaints
★★★★★ "I like being able to use this app on my TV, but it has a bug that keeps making me log in each hour to confirm VIP status. So if you are watching a series with episodes that are at least an hour long, it will make you log in after each episo…" - Kimberly H
6
"shows"
6 negative reviews mention this · 10% of all complaints
★★★★★ "I like being able to use this app on my TV, but it has a bug that keeps making me log in each hour to confirm VIP status. So if you are watching a series with episodes that are at least an hour long, it will make you log in after each episo…" - Kimberly H
7
"service"
6 negative reviews mention this · 10% of all complaints
★★★★★ "Paid for vip but is not acknowledging subscription. I have had no trouble in the past up to now when I resubbed, which is frustrating. I canceled auto renew, and I have no hopes at getting customer service to respond as I only see them reac…" - Mariah Paynter
8
"work"
6 negative reviews mention this · 10% of all complaints
★★★★★ "currently running into an issue where I try to watch on my phone through the app and I get a connection error that turns the screen black while audio still plays. I have to exit the app several times to get it to work and currently even tha…" - Kaity Elisa
📋 All 60 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Paid for vip but is not acknowledging subscription. I have had no trouble in the past up to now when I resubbed, which is frustrating. I canceled auto renew, and I have no hopes at getting customer service to respond as I only see them reachable via Facebook, which I don't even have. I don't suggest subscribing to vip until tencent/wetv fixes this.
I am so angry right now I can spit! I have been trying to contact WE tv so that they can reattach my VIP status so that I can watch my shows they sent a message plus weeks ago on how to do it in Thai. I did it. I showed them again that I have paid for the VIP status with the receipts and still I have gotten no word from them nor turnip the VIP connection back on. They have my money and either they connect the VIP or I want my money back!!!
currently running into an issue where I try to watch on my phone through the app and I get a connection error that turns the screen black while audio still plays. I have to exit the app several times to get it to work and currently even that isn't working for me. I've force stopped and cleared cache, but it's a little ridiculous when I've had the app 2 days and pay for vip that I can't even watch. I also have been watching through Chromecast, which is buggy at best.
pretty lame that you have to pay additional fees to watch ending episodes when you already have a membership not cool, rate this zero
watchers (BEWARE)..this is one of my go to apps and I love it ..but now if I want to watch the latest videos even if you're a VIP member everything seems to be for rent...so no need to pay for both I'll either be VIP or I'll rent.
payed for annual VIP service and unable to watch anything in VIP waste of money wouldn't advise using app
Most of the things I want to watch are not included in the monthly charge. Too expensive for the amount of content offered. Also unwatchable on phone due to auto dimming
I don't know what to give this app im hearing the international ppl are having a bad view of this app my money is hard to come by and not get what I pay for ill wait to see if there's any changes.
I shouldn't have to pay to watch A drama or everything I try to watch says VIP, I'm not going to pay for VIP just to try to watch something.
paid two annual subscriptions by mistake and no refund or extension was issued. I just cancelled my subscription.
WARNING! SCAM! I purchased VIP on Oct 2nd. It's Oct 7th (5 DAYS LATER), and the service is STILL NOT ACTIVE. Payment was confirmed by Google, but I have NO SERVICE and NO RESPONSE from developer support after multiple attempts. They take your money and provide nothing. AVOID PURCHASING!
you need VIP to watch anything hate it 😒
I bought the VIP pass and when I had to do an update my account now says that I don't have VIP.
the app is trash don't work on my tablet are tv as soon as I pay it stop working thieves
No content available, even for the shows they are supposedly exclusively airing. I can't even find the twenty twenty four all star awards, and if you watch them on tencent (wetv in the US) online, there's no english subtitles. agencies need to stop giving tencent exclusive access to dramas. we will never see them. they also collect all of your data, even to put a review up.
Why is the app that I have been using and PAYING FOR saying that I now can't watch it in my country????? I have been using this app for almost 2 years, and I have never had a problem until now. Before signing in... I can watch as a guest... When I try to sign in... it tells me I can't use the app in my country! I pay a quarterly subscription. I still have not heard from anyone... this needs to get fixed. I still have 2 months left.
I paid for 3 months worth of VIP service and did not receive it. I sent multiple feedback notes to their support page and no one has responded. A an international viewer, I feel like I was scammed out of my money. this was not a good experience for me. it is a bit disheartening.
This guy's are scammers, I paid $8 last night for vip and this morning they want me to pay another $5.99... stay out of this scammers please
Unable to watch videos for long as the app keeps on crashing.
بد
charged for access but no access. Google won't refund even though it clearly shows I was charged and I showed a screenshot of it saying expired. no response from the developer. Google is now terrible about its refunds, never allows you to provide info that you didn't receive the item just denies. I would be careful.
I renewed thru Google subscription and the app says I'm not a vip even tho I already paid
trying to cancel my subscription. can't find it.
subscription error
paid for VIP. did not work. emailed company multiple times with no response. better sites out there.
This app upgrade is not compatible with TV version and unable to use it on my TVs
Will not provide subtitles on my tv no matter what I do. Unfortunately I already paid for VIP. The icon that says "contact us" only goes to a Facebook link which is broken, so there is no way to request a refund. Garbage.
Content go against my beliefs
They are hosting a rigged show shame
should be able on computers becauses the controls are easier to use on the computers and screen way bigger
Phim không có thuyết minh, lồng tiếng tiếng Việt.
This app is dookie. You have to pay for 99.99% of the shows and they dont have ANY popualr dramas. I downloaded it so i could watch Mouse and NOTHING is showing 😡 pls dont download!!😭🙏 find a different app!!!!
App won't i stall on samsung s24plus
So very disappointed with this app the fact that I am paying for it ,it freezes all the time ,jumps to the home page in the middle of the movie plays even when you press pause going to un subscribe as soon as I find a good replacement.
I am unable to use my VIP account and my next building cycle isn't up until February
The app worked fine at first but now it would stop in the middle of an episode and show an error message. It doesn't seem to fix itself even after waiting for 30 minutes or more. Very disappointed to pay for subscription that won't even work. I probably would end up cancelling.
I haven't been vip since the last time you broadcasted one of Xu Kai's dramas on-time and fairly. Which has been a while. For now I choose Viki instead. It has a way better selection. If you make moonlit reunion available on time when it broadcasts in 2025 then I will come back.
Cxtod
how do i unsubscribe? there is no way to cancel this app, i wouldnt recommend. i dont want to pay for this app anymore but apparently you cant unsubscribe
Lately the app keeps booting me out requesting that I sign up for VIP when I have another 9 months left on my VIP subscription. 2nd problem is when you have a problem there is no way to contact Wetv. Dont bother emailing, they do not respond.
Impossible to synch between devices. They don't communicate and require separate subscriptions. No Customer Service or contact info. A waste of $$$$
Why can't I install this app on anu of my TV's, Android based of course?
I like being able to use this app on my TV, but it has a bug that keeps making me log in each hour to confirm VIP status. So if you are watching a series with episodes that are at least an hour long, it will make you log in after each episode. It's incredibly annoying and needs to be fixed ASAP. No other streaming app does this. If there weren't specific shows that are only on here, I would cancel paying for it because of the log in issue.
horrible I'm playing for the same monthly subscriptions twice for the same phone
Wanted to use the TV app. paid for VIP so I could have no ads just for it to log me out every few minutes. the QR scan function has you stand super close to the TV for it to read it and I can never fully relax and binge watch since the episodes are always interrupted telling me to log in. on top of that I pay for VIP but keep getting ads because it logs me out. Waste of money
I subscribed for the vip, and no, just no, my video stops every 10 min and starts all over again. This is a pain. 🙄
this app has some serious playback, subtitles, and timing issues. Used to be great app but in the last month or so, it hardly ever works. I have to slow down my brain and remember it works on a dial-up speed and will probably take 1 hour to watch a 20 minute episode due to playback issues. I hope they can fix this soon otherwise whats the point of paying for an app that does'nt work.
Have VIP. Downloading suddenly stopped working . Cleared cache, updated app, deleted other downloads..BUT episodes won't download. Why???
this app is good, but your English dubbing is so bad. Please fix Ai system
I like the app but how I add Subtitles in English or Spanish? Clicked the options and doesn't add the Subs
+ 10 more in the clipboard copy
Sentiment summary
61%
Positive (4-5★)
6%
Neutral (3★)
33%
Negative (1-2★)