Review Insights · Google Play
Tesco Bank and Clubcard Pay+
Tesco Bank Mobile · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 43 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"card"
9 negative reviews mention this · 21% of all complaints
★★★★★ "New updates mean I am not able to receive purchase notifications any longer. It has stopped working since the update and don't know why. I've been through everything as advised and still nothing. It was really useful to see when a transacti…" - Jen Read
2
"credit"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Received an email offering me a pre-authorised credit card. So I applied, only to be declined. What a comedy show this so called bank is running. It is basically Barclays and that is the bank that I planned on leaving to join them LOL Barnu…" - Steven Braithwaite
3
"tesco"
7 negative reviews mention this · 16% of all complaints
★★★★★ "can't use on Android tablets? it's 2026 sort it out Tesco you've made billions from us all" - Richard Osullivan
4
"been"
6 negative reviews mention this · 14% of all complaints
★★★★★ "New updates mean I am not able to receive purchase notifications any longer. It has stopped working since the update and don't know why. I've been through everything as advised and still nothing. It was really useful to see when a transacti…" - Jen Read
5
"credit card"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Received an email offering me a pre-authorised credit card. So I applied, only to be declined. What a comedy show this so called bank is running. It is basically Barclays and that is the bank that I planned on leaving to join them LOL Barnu…" - Steven Braithwaite
6
"balance"
6 negative reviews mention this · 14% of all complaints
★★★★★ "I don't understand why I can't pay my full balance off???" - Dermot Randle
7
"account"
5 negative reviews mention this · 12% of all complaints
★★★★★ "my mobile app stopped working ive cleared the catche most recent update but kerosene saying i haven't got an account error code (ENP-01)" - Jackie Hoyle
📋 All 43 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
New updates mean I am not able to receive purchase notifications any longer. It has stopped working since the update and don't know why. I've been through everything as advised and still nothing. It was really useful to see when a transaction was made with my card and now the ability has gone. I've got the most up to date app, notifications enabled within the app, as well as followed all the troubleshooting. Very frustrating as it has been fine for years!
my mobile app stopped working ive cleared the catche most recent update but kerosene saying i haven't got an account error code (ENP-01)
why doesn't this app let you login. by far the worst bank I've used. Hopefully it gets better and can give more stars.
I needbto reregister but cannot access that function
Received an email offering me a pre-authorised credit card. So I applied, only to be declined. What a comedy show this so called bank is running. It is basically Barclays and that is the bank that I planned on leaving to join them LOL Barnum & Bailey in other words
Opened a savings account and deposited my money. Needed to take a bit out but was still waiting to sign a declaration through the post which took 10 days to arrive. 16 days later and still waiting to access my money. Decided to give up and just close the account bit the app wouldn't let me. Rang customer services who said they'd forwarded it on to the correct department and they'd ring back straight away when my money was returned. Still waiting.
can't use on Android tablets? it's 2026 sort it out Tesco you've made billions from us all
Opened an Internet Saver account. I can't make withdrawals in the app. Only deposits. There is no feature to withdraw money to my verified account....or any other account. I have tried withdrawing money using online banking. That has a withdrawal feature but it failed. Opening the account was a nightmare. Ridiculous as it's a savings account that requires no credit check. And I have a Tesco credit card so they already have my details.
didn't put the link on my mobile screen
app is kind of useless because anything you do needs to be done by post (which is ridiculous in this day and age)
Would really love standard conventional stuff seen in other products from other banks like viewing the pin in app, easy way to determine you've paid your bill this month. Tesco compared to other apps is way behind and quite outdated.
not showing account
Dreadful app. Of the many faults, the biggest one is it gives no warning before the it logs you out. And it's a relatively short time before it does it. How about a "this app will close in *** seconds/minutes" type warning??
Ridiculously inconvenient! Every tume you move away from the app, you have to entre everything to relogin.Can't use finger prints. The whole point that peopke have the app in their phone is becuase they need to use it while doing or checking something else. How on earth it requires relogin every second without even biometric login!!!! The app also doesn't have many basic functions and asks users to use online banking instead. It's basically just for checking your balance. That's about it.
Been using this app for a year to operate my Isa and now it tells me I don't have any accounts that can be used with this app??
not a good app!
cant access the app! I merged my credit card with my new isa account and now I cant open the app! not impressed!
Can't login using other browser(s) and Virgin and Nortons say it is a suspicious site.
I have tried to get in to my online, with no luck
App worked once but now it closes every time I try to open it
You need to say why the App won't work on Android Tablets rather than making a bland statement.
This has become a terrible app. The barometric doesn't work. When I bypass those and put in the selected numbers from my pin and my full password, my phone just goes to the home screen again every time, even after uninstalling and reinstalling. This is how I missed my repayment date and got charged. Please Please sort your app out Tesco. I gave it one star because it recognised my details. Update: I've never had an app that will not even open on barometrics and it is just the same as before.
Very difficult to update banking details. Now have to wait a week or so for the arrival of a security number so that I can proceed.
useless trying hard
I can't use the app now after the last call. security number has changed. even though I couldn't change it. says something goes wrong every time I try change it. now my only option upon starting the app is this process. can't even log on or pay. you know what at this point oh well. see you in court
there interest rates are an absolute joke! WELL EXPENSIVE CARD!!! I've actually cancelled the card wasnt using it due to the extortionate interest rates, disgusting company and why are they even involved in credit cards ect? I'll actually go out my way to stop shopping at Tesco going forwards. It's bad when companies act like a monopoly and then treat there customers like dirt... goodbye Tesco!!
you should give users an option of paperless, rather than forcing them to choose paperless by not offering a choice and then having the user make a change in the settings if they don't want it. very poor app management and not a choice!
night mare
Bug when making a payment has happened to m3 twice now that I've paid and the money hasn't gone through ans I've been charged
Terrible
Latest upgrade us a downgrade. No longer able to zoom into credit card statements, the font is tiny so you can't read anything. please put this back so the statements are readable. And your answer is to download via the website - morons. Which bit of put the ability to zoom back in the app as before did you not understand??? 25/02/26 latest version has fixed zoom issue. Moron status now removed
can't get into the app. how am I ment to keep on top of my transactions and savings
New customer. Android app has suddenly stopped opening. Restarted phone. Reinstalled app. Still not working. It was working yesterday however not showing a transaction that I made yesterday. Edit: Thanks Tesco Dev, but OS is already up to date and app is still not working. Edit: And how do I make a payment when I'm asked to authorise it in the app?? This makes the card useless to me. Edit: fix took too long. Credit card cancelled!
I tried to open an online Saver through the app and even though I was typing, the session was trying to time out. I hit the 'continue' button and the box disappeared. I hit the submit button and the message appeared say that irritating 'Oops, the session timed out.' I went through it all again on the PC this time and exactly the same happened. I couldn't have typed any faster and someone less able would have no chance. I abandoned and went to another bank so they lost the business. Not happy!
I don't understand why I can't pay my full balance off???
This app is so slow it's unreal. Paid my CC bill, it's been 4 days, my available balance is still stating what it was 4 days ago. Please fix it, it's 2026!!! Not 1986!!!
Lets you do a balance transfer without activating the card, no further notice that the transfer is stuck in a pending state so now I'm paying extra interest on the card that was supposed to have been paid.
Good app, but when a statement is generated on a Saturday it's never available, but I will get email and push notifications telling me that it is - an issue which has been acknowledged for a very long time but nothing has been done. Very poor.
can not log to cange my details
need to be able to see a breakdown of different money/balance transfers. no good telling me they're ending soon if I don't know how much is due!
very slow at updating transactions and payments
It's an okay app when it comes to the information presented. I'd like to see a summary section at the top displaying in addition to the current running balance but also billed balance due and due date when the payment via direct debit will be collected. The paper statement does that and is clear but not in this app. Another data point showing balance since last billing, will also be nice in the summary. I hope the developers will take notice and improve it.
App keep crashing. Fix your app. I can not activate my credit card because it seems it can only be activated by using the Tesco mobile app which is stupid. Why can I not activate my credit card on the Tesco banking website?
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
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Negative (1-2★)