Review Insights · Google Play
TextNow: Call + Text Unlimited
TextNow, Inc. · 1,609,428 ratings · ★ 4.6
4.6
★★★★★
1,609,428 ratings
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Top complaints - extracted from 34 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"keeps"
5 negative reviews mention this · 15% of all complaints
★★★★★ "keeps getting an error can't even sign up" - Michael Fengler
2
"sign"
5 negative reviews mention this · 15% of all complaints
★★★★★ "keeps getting an error can't even sign up" - Michael Fengler
3
"phone"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Very scary this apple is actually controlled by a hacker that google would not take off of my phone and would not help me get this intellectual android app off my phone , that money line has placed here" - LeAnn
4
"google"
4 negative reviews mention this · 12% of all complaints
★★★★★ "this app is no good. it doesn't allow me to log in using email and wants to know all other Google accounts on your device. once they'll allow me to get past the sign up screen I may change this review" - Nick German
5
"screen"
4 negative reviews mention this · 12% of all complaints
★★★★★ "this app is no good. it doesn't allow me to log in using email and wants to know all other Google accounts on your device. once they'll allow me to get past the sign up screen I may change this review" - Nick German
6
"account"
4 negative reviews mention this · 12% of all complaints
★★★★★ "this app is no good. it doesn't allow me to log in using email and wants to know all other Google accounts on your device. once they'll allow me to get past the sign up screen I may change this review" - Nick German
7
"number"
4 negative reviews mention this · 12% of all complaints
★★★★★ "I want a secondary number to protect myself from identity theft. why would I choose an app that will capture my face? Ridiculous!" - K “Razor” Cam
8
"numbers"
4 negative reviews mention this · 12% of all complaints
★★★★★ "It dials numbers 10 years after you have your number.It dials numbers in the contact list in the middle of the night when you no longer have the number.I called them they said there's nothing they can do where the number is no longer active…" - They Followme
📋 All 34 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
keeps getting an error can't even sign up
this app is no good. it doesn't allow me to log in using email and wants to know all other Google accounts on your device. once they'll allow me to get past the sign up screen I may change this review
I was never aware of this app or fully know what it is capable of or being used for
the app won't open
doesnt work
I can't make calls it sucks
need to improve signal
cutting in and out
New update destroy app.
Very scary this apple is actually controlled by a hacker that google would not take off of my phone and would not help me get this intellectual android app off my phone , that money line has placed here
app not working. Every time I enter the verification code, I get an Error message telling me, "Incorrect Code, please try again." App no good. Bad. Useless piece of garbage. Uninstalled. REJECTED!!!
guys be sure to read the terms last night I was asleep or early this morning at 3:00 a.m. I was asleep and I was awoken by notification from text now that said I had purchased up 7-day ad-free subscription and I was sleeping but if you read the terms and what the app does it says that it can do that it can deactivate my screen lock all that stuff and don't get this app
I want a secondary number to protect myself from identity theft. why would I choose an app that will capture my face? Ridiculous!
Because it won't let me make a phone call when my VPN is on this app sucks!
It was working fine, but after the last updates "press & hold" and the verificatin step by taking photo for my self it always say we can't verify the photo!!!!!! Can't login to my account and can't do any thing
On the 2024 edition of Moto g play I can't make it past the login screen when I choose the Google option. when I make it past the are you human part it just goes right back to the very beginning asking me to log in again and it's been this way for quite a while which makes me sad.
never rings or bubbles in android 15 paid subscription
This app actually have glitch in it it actually can ruined my life one day
they asked me for a verification photo, so I deleted the app
i do not recommend because when I first downloaded the app random numbers kept calling me and when i was in school i had my phone in my backpack to my locker and when we were in line I heard my phone ringing so i knew it was this app, so I do not recommend it to many random phone numbers
I checked my Google account, this company that states they are free..... they're lying, for 7 months they were charging my checking account which I had added to my Google account. I'm on social security disability income and have been going 3 to 7 days a month without food due to low income. I can't get a reply back from the company of course no phone number works. So far Google voice seems to be free and legit.
I've used TextNow for years and the app has gone downhill. I can't even sign in anymore. The "spam blocker" keeps looping no matter how many times I press and hold. Just completely useless now.
enter your email and then confirm and hold then my screen goes purple and nothen happens it dies .
Terrible I lost my number and when I tried to get it back I eventually tried to pull phone numbers from my area and it ended up with everytime I open the app it says "Get a phone number in your area code and it never goes away no matter what and I can't get a new number even if I delete and reinstall the app I dislike the way this app works personally.
this app is a joke! you sign out once and then can't sign back in for an hour and a half two hours because it says there's been "too many requests"
im getting kicked off the app every time I try to open it it was working fine yesterday
glitches
this app is totally garbage. it does not work at all. don't bother
I didn't use this. I want a refund for the $49.00 you charged me. This is not free!
app is weird it keeps doing a verification request to login in in out of my account and some numbers I call it does not let me answer
it keeps taking money out of my bank account without authorization
It dials numbers 10 years after you have your number.It dials numbers in the contact list in the middle of the night when you no longer have the number.I called them they said there's nothing they can do where the number is no longer active.
keeps dropping calls
Persona and video verifications infringe on privacy and are entirely unnecessary, especially during the sign-up process, and when there's illegal activity.
Sentiment summary
90%
Positive (4-5★)
4%
Neutral (3★)
7%
Negative (1-2★)