Review Insights · Google Play
The AA
Automobile Association (The AA) · 62,661 ratings · ★ 4.7
4.7
★★★★★
62,661 ratings
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Top complaints - extracted from 15 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Dreadful! Despite the April 2026 update! I have a Unihertz Titan 2 on Android 16. This is the only one of the Apps from my previous phone that will not run on it! This awful App freezes after throwing up splash screens, so I cannot access m…" - Philip Derges
2
"cover"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Doesn't work, doesn't show the petrol prices at all and I get AA cover free with my car and you can't use the AA app with it as the app doesn't allow it." - Graham Mabb
📋 All 15 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
app use to be great now no longer able to log in
I don't drive anymore. I am in hospital. please cancel my subsciption
Dreadful! Despite the April 2026 update! I have a Unihertz Titan 2 on Android 16. This is the only one of the Apps from my previous phone that will not run on it! This awful App freezes after throwing up splash screens, so I cannot access my AA account! PLEASE FIX THIS AS SOON AS POSSIBLE!
Doesn't work, doesn't show the petrol prices at all and I get AA cover free with my car and you can't use the AA app with it as the app doesn't allow it.
Just updated the app and now I can't get into it at all. the app just immediately crashes. I'm u installing it.
Won't even open, just crashes. Can't get past the cookies page
Keep getting notifications to update when it should happen automatically and there's no update available anyway
absolutely disgusting relying on this flawed tech! won't reload kicks you out of the app! no person to be able to contact after hours
I have been an AA customer for two and a half years and recently needed help for the first time when my car broke down. I felt reassured at first because I believed I had reliable backup through my cover. However, when I contacted AA, I was told that no one would be available to assist me for at least four hours. This was very disappointing, especially after paying for the service for so long. I expected quicker support in a situation like this.
difficult to access financial services
sent an email and can't read it unless I log into the app
Unable to find policy when using app, very frustrating.
wont load and terrible chat bot that never understands
reported a breakdown, but rescue update not working, and ai help service dudn't understand any of my questions regarding an eta. had to resort to phone call before I could get an answer
still doesn't show i have breakdown cover
Sentiment summary
96%
Positive (4-5★)
4%
Neutral (3★)
0%
Negative (1-2★)