Review Insights · Google Play
The Cheesecake Factory
Cheesecake Factory INC · 282 ratings · ★ 4.4
4.4
★★★★★
282 ratings
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Top complaints - extracted from 25 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"does"
5 negative reviews mention this · 20% of all complaints
★★★★★ "It actually does NOT work at all. Put in an order, and it did NOT send a confirmation. It repeatedly logs you out (even if you check for stay logged in). Just order your food in person, they don't even give you points." - John Yun
2
"work"
5 negative reviews mention this · 20% of all complaints
★★★★★ "It actually does NOT work at all. Put in an order, and it did NOT send a confirmation. It repeatedly logs you out (even if you check for stay logged in). Just order your food in person, they don't even give you points." - John Yun
3
"order"
4 negative reviews mention this · 16% of all complaints
★★★★★ "DO NOT PLACE YOUR ORDERS ON THE APP! I ordered an entree and a dessert, they charged my card immediately. When I got to the restaurant to pick up my food, they were out of the dessert. No problem, I'll take a refund. THE RESTAURANT CAN'T RE…" - Ricky Yuen
4
"free"
4 negative reviews mention this · 16% of all complaints
★★★★★ "not that easy to navigate, if a reward expires you should refresh it w a new date, I only got the app because it offered a free slice WITH PURCHASE, couldn't get there for my birthday slice either. you really get nothing for being a custome…" - Lisa Reyes
5
"slice"
4 negative reviews mention this · 16% of all complaints
★★★★★ "not that easy to navigate, if a reward expires you should refresh it w a new date, I only got the app because it offered a free slice WITH PURCHASE, couldn't get there for my birthday slice either. you really get nothing for being a custome…" - Lisa Reyes
6
"food"
3 negative reviews mention this · 12% of all complaints
★★★★★ "DO NOT PLACE YOUR ORDERS ON THE APP! I ordered an entree and a dessert, they charged my card immediately. When I got to the restaurant to pick up my food, they were out of the dessert. No problem, I'll take a refund. THE RESTAURANT CAN'T RE…" - Ricky Yuen
7
"through"
3 negative reviews mention this · 12% of all complaints
★★★★★ "DO NOT PLACE YOUR ORDERS ON THE APP! I ordered an entree and a dessert, they charged my card immediately. When I got to the restaurant to pick up my food, they were out of the dessert. No problem, I'll take a refund. THE RESTAURANT CAN'T RE…" - Ricky Yuen
8
"does work"
3 negative reviews mention this · 12% of all complaints
9
"verification"
3 negative reviews mention this · 12% of all complaints
★★★★★ "cannot log in to the app it's usless... wants to verify with a text and will not let me put my verification code in!!!!! three dinners with 5 people and I can't even check my rewards." - Bob Engler
10
"couldn"
3 negative reviews mention this · 12% of all complaints
★★★★★ "not that easy to navigate, if a reward expires you should refresh it w a new date, I only got the app because it offered a free slice WITH PURCHASE, couldn't get there for my birthday slice either. you really get nothing for being a custome…" - Lisa Reyes
11
"free slice"
3 negative reviews mention this · 12% of all complaints
★★★★★ "not that easy to navigate, if a reward expires you should refresh it w a new date, I only got the app because it offered a free slice WITH PURCHASE, couldn't get there for my birthday slice either. you really get nothing for being a custome…" - Lisa Reyes
12
"past"
3 negative reviews mention this · 12% of all complaints
★★★★★ "I can't get past verifying I'm a human 🤦🏻♀️" - K W
📋 All 25 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
DO NOT PLACE YOUR ORDERS ON THE APP! I ordered an entree and a dessert, they charged my card immediately. When I got to the restaurant to pick up my food, they were out of the dessert. No problem, I'll take a refund. THE RESTAURANT CAN'T REFUND YOU IF YOU ORDER ON THE APP! They told me to call the support line in the app to get a refund! I waited for a manager who said she would put in my refund tonight, but since it had to go through corporate it would take 5-7 business days! What a scam!
don't like it
It actually does NOT work at all. Put in an order, and it did NOT send a confirmation. It repeatedly logs you out (even if you check for stay logged in). Just order your food in person, they don't even give you points.
does not work! can't complete order
not that easy to navigate, if a reward expires you should refresh it w a new date, I only got the app because it offered a free slice WITH PURCHASE, couldn't get there for my birthday slice either. you really get nothing for being a customer here and you constantly take great things off the menu. I canceled my order and will be deleting this app
I can't get past verifying I'm a human 🤦🏻♀️
Can't get past the verification after logging in.
amazing food but otherwise the worst. can't sign up, no responses to my email and promotion period ending soon. their rewards program is one of the worst available. don't sign up, as you never will get any help or answer if you run into issues and it will drive you mad.
doesn't work
you shouldn't share financial info
the app doesnt move past the location sharing screen
It doesn't recognize my zip code when I go to pay. I've ordered through the website plenty of times just fine.
can't even signup
I got coupons for free free slices but I couldn't use them on the app nor the website. This app is not worth the time.
Hahahaha almost got me with the free slice. "new menu" everything is $4 more expensive lmaoo kma
My husband and I each have our own accounts and neither one of us can log in. Says we need verification but there's no option to do so - just a perpetual cheesecake image. Also, not receiving verification codes to neither one of our phones.
Whoever decided to let this app go out without having a testing team have a go at it first.... Tried signing up 3 times. did not work! Using this app made me wanna throw my phone to the ground! (It was quite the frustration).
I'm not sure what is happening with the app right now. I get an OTP every time I try to log in, but i also get a message saying, " User account does not exist."
Still waiting on my text message to create an account.
I have tried for a week to sign up. I've tried through Google and through Apple. It gives me an internal error notification. I give up 😞
Does not work
download completed by cheesecake employee. spent 35 minutes with this kind young man who was trying to help me. our waiter came up to the counter and he tried to help. finally a manager came up and she couldn't figure it out either. bottom line was that my friend and I were lured into the Cheesecake Factory by a note on the door advertising the free slice. after spending a total of 45 minutes trying to get help. we never did get our free slices of cheesecake. if signing up for this is so compli
why in God's name does this company insist on deleting my gift cards on my account if I need to reset my password or if I want to use their app? UFB!
cannot log in to the app it's usless... wants to verify with a text and will not let me put my verification code in!!!!! three dinners with 5 people and I can't even check my rewards.
went for my birthday. they must gave me kid slice cheese cake but charged me full price not happy
Sentiment summary
84%
Positive (4-5★)
5%
Neutral (3★)
10%
Negative (1-2★)