Review Insights · Google Play
The Coffee Club
The Coffee Club · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 42 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
8 negative reviews mention this · 19% of all complaints
★★★★★ "really disappointing that after almost a year of the app not working on my new Samsung galaxy phone that the issue hasn't been fixed as the app keeps crashing I have been a customer for many years and again really disappointing that I cant …" - Simone Reid
2
"doesn"
7 negative reviews mention this · 17% of all complaints
★★★★★ "The app doesnt work properly" - Jenny Hockings
3
"coffee"
6 negative reviews mention this · 14% of all complaints
★★★★★ "really disappointing that after almost a year of the app not working on my new Samsung galaxy phone that the issue hasn't been fixed as the app keeps crashing I have been a customer for many years and again really disappointing that I cant …" - Simone Reid
4
"keeps"
5 negative reviews mention this · 12% of all complaints
★★★★★ "really disappointing that after almost a year of the app not working on my new Samsung galaxy phone that the issue hasn't been fixed as the app keeps crashing I have been a customer for many years and again really disappointing that I cant …" - Simone Reid
5
"useless"
5 negative reviews mention this · 12% of all complaints
★★★★★ "App doesn't work. Scanned the QR code on table - message that cafe was closed , even though I was standing inside the Cafe. Downloaded the app to try ordering that way, was told only take away orders and take away wasn't available. complete…" - Tess Hutchings
6
"crashes"
5 negative reviews mention this · 12% of all complaints
★★★★★ "as soon as I sign in it crashes! useless app if it doesn't even work!" - wyldfire82
📋 All 42 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Date of birth entry sucks. not clicking backwards 100s of times to enter DoB. Now: No membership, uninstall app, and stick with Jamaica Blue, who fixed their app.
really disappointing that after almost a year of the app not working on my new Samsung galaxy phone that the issue hasn't been fixed as the app keeps crashing I have been a customer for many years and again really disappointing that I cant get points when I purchase meals and coffee. or use the points that I had accumulated
I seem to be perennially locked out of my account.
The app doesnt work properly
The vouchers don't show up, so frustrating
App doesn't work. Scanned the QR code on table - message that cafe was closed , even though I was standing inside the Cafe. Downloaded the app to try ordering that way, was told only take away orders and take away wasn't available. completely useless. Finally just went up to the counter to order and couldn't even order a coffee because the machine was overheating and technician had just arrived - middle of the day, peak time.
as soon as I sign in it crashes! useless app if it doesn't even work!
app keeps closing every time I go to log in.
keeps stopping and won't open
does not work
there is no reason for this app to monitor my physical activity on the phone. uninstalled
keeps on closing when I log in
If you make a button that says "open the app" in an email, it should open the app so that I can see what the link is for. It should not just be a link to download it from the playstore.
The app won't stay open. I think my friends and I are going to find somewhere else to go. Over the last 2 years, I have spent over $300, and the bloody app won't let me collect. Not Happy !!!!!!!
Seems to be a useless app. No matter how many times I scan my barcode, it never connects my purchases to my account. My wife and I enjoy breakfast every Friday morning but do not receive any benefit in points. Luckily, the staff are nice and food and coffee are good.
Useless. Try login in and say there is an internet issue yet just downloaded the app
Won't load
Doesn't open very disappointing.
App doesn't work anymore.. I can't even open the app. Crashes all the time
Still crashing
Does not work Can anyone give advice
Have used a lot, but the app just keeps crashing just after opening following the latest Nov 2024 update.
Not working after update
Latest update broke this app. Kept crashing every time I open it, so I cleared data and cache and now I can't even sign in, I get an error "can't connect to the server"
Paid for subscription and always locked and support never available. Only go here 1 in 5 times now as app is WORST in the country. Should get a new app company. Wasted my money on a subscription I could use the whole year.
Still can't see the said gift for the 35 year promo nearly a fortnight after
This app shuts down every time I log in, so it's of no use at all.
Never received a birthday scan barcode even though I received an email stating that I did
Very confusing regards birthday promotion and what a let down winning a hash Brown after missed opportunity last visit. App has no option to view menu
Any offers should be linked to your member card and not require a separate barcode
Have not used this app for a long time and will not let me in. It's saying my account is locked.
wont let me sign in or change my password
Never ever works!! I would've got so many points I visited the coffee club for work. This app turned me off. The app never loads! Useless!!
App not opening
Prefer old info on balance $$ cannot get promotions up easily
New app unusable. Crashes on launch and doesn't accept username and password, even after password reset.
crashes all the time
Disappointing!! The coupon to receive a gift from the 35th Birthday celebration was scanned, but as my data doesn't work in the shopping centre it now shows nothing at all. Nor did I receive a free coffee on joining.
I love coffee club coffee but my date scone was quite hard and not hardly any sighn of dates but I will still get my coffee there
It's confusing how to use this. I got a VIP membership but it isn't linked so I click VIP and login and there's a message "don't forget to sync your vip membership" or something like that but not clear at all how to do so
Crashes and now asks for password which it doesn't accept.
not much offers on app!! its more as scanning card which will be more easier if its gets stored on store card
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
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Negative (1-2★)