Review Insights · Google Play
The General® Auto Insurance
The General Automobile Insurance Services, Inc · 39,692 ratings · ★ 4.7
4.7
★★★★★
39,692 ratings
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Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"tickets"
3 negative reviews mention this · 23% of all complaints
★★★★★ "I started a policy and within the first 3 months they decided to raise my rate. Then proceeded to increase my rate monthly. Beware this company can't honor there word. In the last 4 months my rate has gone up every month now. No accidents n…" - Steven Hahn
2
"payment"
3 negative reviews mention this · 23% of all complaints
★★★★★ "very hard to reach a live person anymore and to make a simple payment.. the voicemail systems and prompts are completely screwed up just to avoid the human touch. tragic" - James Roth
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I started a policy and within the first 3 months they decided to raise my rate. Then proceeded to increase my rate monthly. Beware this company can't honor there word. In the last 4 months my rate has gone up every month now. No accidents no tickets. I will never use this company again and will warn everyone about you. I'll finish my term but Never again update. there app is trash. 3 months before my policy is up and I can't access anything. won't even recognize my email they send books to...
Frustrating...Despite multiple calls to customer support, I still cannot sign in on the app. The site says it can't find my policy! My policy is active, and I'm trying to pay my bill. I am paralyzed because I can't even access my own account or documents. So, I'm about to waste another 45 mins and at least one phone transfer trying to find my info, get them to update it, hopefully pay my bill before I get cancelled, and pray it works this time. I'm switching companies today.
horrible sign in!!
the general offers no customer service and bumps there's prices up constantly ... should be audited.
stupid slow and in general not worth wasting your time. the app offers customers no account control at all. cant change a payment date. you have to do email verification every login. no autofill for payment info. switching back to geico.
worst place to get insurance they dont cover anything and take their sweet time just to tell you that leaving you stuck with the rental bill
they double my premium after first year with no tickets, no claims,or tickets. don't use them.
not working properly
they claimed once I canceled with them I was getting a refund and never seen it and then they turned around and said that I owe them when I didn't because I canceled before my payment was due they also tried getting my registration suspended for 3 months because life happens and I was 2 days late on my payment I've had nothing but bad experiences with them
Not too happy with this company either, needed insurance or my car registration was going to be expired, Went to DMV and they want additional money for expired registration because I didn't have insurance by due date which I did so I call this company, ask them why this is happening they tell me they did their due diligence it must be DMV error. There was no ERROR. The error was using this company in today's virtual reality. Maybe I have, maybe I don't until they want $$
Doesn't work at all, can't login with correct information.
very hard to reach a live person anymore and to make a simple payment.. the voicemail systems and prompts are completely screwed up just to avoid the human touch. tragic
The website is extremely easy to navigate, however, I am 59 years old, with no tickets for about 20 years now, and I am having to pay $152.00 a month for liability, for a 2013 Kia! Ridiculous! I am currently looking for better prices!
Sentiment summary
95%
Positive (4-5★)
1%
Neutral (3★)
4%
Negative (1-2★)