Review Insights · Google Play
The Home Depot Canada
Home Depot Canada · 25,677 ratings · ★ 3.9
3.9
★★★★★
25,677 ratings
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Top complaints - extracted from 54 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"doesn"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Application doesn't work... Doesn't accept any cities or zip codes I enter." - Remy d'Arras (rdarras)
2
"home"
7 negative reviews mention this · 13% of all complaints
★★★★★ "June 2025: i guess the Home Depot app is now competing with the Canadian Tire app for worst app of all time. Man, do you both suck. are you two hiring the same developer? Update: 1 yr later and still slow as Molasses (do you not know how to…" - Challenger
3
"depot"
7 negative reviews mention this · 13% of all complaints
★★★★★ "June 2025: i guess the Home Depot app is now competing with the Canadian Tire app for worst app of all time. Man, do you both suck. are you two hiring the same developer? Update: 1 yr later and still slow as Molasses (do you not know how to…" - Challenger
4
"home depot"
7 negative reviews mention this · 13% of all complaints
★★★★★ "June 2025: i guess the Home Depot app is now competing with the Canadian Tire app for worst app of all time. Man, do you both suck. are you two hiring the same developer? Update: 1 yr later and still slow as Molasses (do you not know how to…" - Challenger
📋 All 54 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Incompatible with GrapheneOS, a more secure version of android based on the same open-source project. Very disappointed in the app devs. HD itself is great for tools and building supplies.
Application doesn't work... Doesn't accept any cities or zip codes I enter.
Direct payment option not available. Continuous problems with payment system
terrible website
the app struggles when backing out of pages. There have always been several items that can't be found using the filters making things difficult to find in some cases. However, the inventories are usually pretty accurate.
can't load search, it doesn't matter what I'm searching, it never stops loading.
terrible app. nothing but "sorry, something went wrong. Please try again"
App is way too slow, downloaded it on Sunday June 7th 9:20 AM and and tried to search for paint. every search is completely unresponsive and takes ages.
can't select a specific store. it is missing from the list
June 2025: i guess the Home Depot app is now competing with the Canadian Tire app for worst app of all time. Man, do you both suck. are you two hiring the same developer? Update: 1 yr later and still slow as Molasses (do you not know how to index your products???); keeps jumping to cart when adding an item to cart. stop wasting my time! I'll go to the cart when i want. 😠
useless. searching function not working
won't load the rentals, very disappointing.
Selling our information. My router blocks home depot because it detects so much tracking coming from your website. Please. Chill. Stop selling our info.
Doesn't work with GrapheneOS
App does not support my device
Is it in stock or not? On 4/17 I Googled for a fan and saw a Hampton Bay 40-in Oscillating Tower fan for $54.98. It said you had 18 in stock. I go 30 mins later, there's none. Two hours later it said there were none. But later that night it said there were 16. Today 4/18 it says 17. Which is it?
the app is slow and not very intuitive. my order history says I've placed 5 orders in the last 6 months which concerns me because I only started using the app for online orders 2 days ago. I placed 2 orders but it will only display the first order. I won't be receiving either of my orders due to some problem with my billing information which I have confirmed to be 100% correct. I'm now a full day behind schedule and have to go to the store to place the orders again or just order from Rona.
slow
been with home depot for 10 years spent over 10k missed 3 mininum payments of 10$ due to automatic payments malfunction they wont increase my limit brutal
I had a very very bad experience......
no way to get past location screen. no enter or continue button to confirm your postal bode. UNINSTALLING this now useless POS.
Buggy...keep getting error messages since last update
After update to version 13.3.1 wishlist no longer shows store stock. you have to click on each individual item in the wishlist to see store availability.
Can't enter promo/coupon code
Search doesn't work. I search for an item and it gives me everything other that what I typed in the search bar.
Terrible, network problems, nothing loads, unusable
errored out on check out
not sure what's going on with the app or the website even but I can't access anything home depot online at all whatsoever.... not sure if it's just a glitch in the home Depot system or otherwise? would love this to get resolved sooner than not
I don't know what happened but the app no longer works . whenever I try to do a search it just sits there and doesn't do anything. I deleted it and reinstalled but I get the same results
Barcode scanner does nothing. Gave up searching for ceiling tiles as it provided no info.
every time i use this app i have to log in. annoying. might as well just use the website instead.
Can't login now - my password manager works on basically every single other app on my phone, but on Home Depot's app, I authenticate and then it just sits at the login screen as if I hadn't done anything. This is so much worse than the website, and I wish it wasn't.
Was great until they added an AI filter for no use and no reason. REMOVE AI. People are not stupid. NO ONE NEEDS AI.
Not compatible with Graphene OS. Very disappointing.
Can't sign in. Keeps on saying unexpected error. Very frustrating.
came here to give it one star only to discover I already did, -3 it is then
Fix your app. If it can't run on a pixel device, what are you doing?
brutal app, glitchy, can never find my location or changes stores or I have no option of picking a store.
slowest app ever, takes 5 minutes and 2 season for a page to load.
I bought an egift card to my carpentry teacher and on my biggest surprise, the transaction was cancelled by a home depot partner and an email was sent to my junk emails. The shame that this put me through cannot be equaled. Very poor service and outsourcing. I will defonitely not keep such an app around my personal stuffs in my phone.
this app doesn't work and home depot won't fix it
pathetic app, does now full order history and lags a lot.
was painful trying to checkout, not sure what HD has done but it sucks. Took 4 times to try and pay and it kept bouncing back and fourth to diff paged, and that's after I updated it !! Good products but terrible checkout !
frequently data lose glitch
Buggy app. Crashes and restarts device.
they have many products unfortunately the staff have know idea where they are. You will want to price check other stores as some prices are extremely high
don't bother creating an account, it won't let you check out no matter what payment method you choose. I just check out as guest and it works that way. app is buggy and the search function is still terrible.
lots of bugs in the app, especially when it comes to updating credit card, it doesn't keep new credit card on file.
2FA uses large font for the one-time code which causes the numbers to be reordered when viewing in portrait mode on a smart phone (Android 13) resulting in failed login. Also, The Order History doesn't let you see any order details or updates anymore. It just tells you that you have placed x number of orders in the last x months. That is useless.
My pixel 9pro overheats when using the app.
+ 4 more in the clipboard copy
Sentiment summary
69%
Positive (4-5★)
11%
Neutral (3★)
20%
Negative (1-2★)