Review Insights · Google Play
The Roku Channel
Roku, Inc. & its affiliates · 3,802 ratings · ★ 4.0
4.0
★★★★★
3,802 ratings
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Top complaints - extracted from 42 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"roku"
6 negative reviews mention this · 14% of all complaints
★★★★★ "for two days now every time I turn on Roku it won't come on,to watch it I have to uninstall it then reinstall it then sign back in using my mobile phone and I have to do this almost every time I change the channel to a different app and com…" - David L. Townsend
2
"google"
5 negative reviews mention this · 12% of all complaints
★★★★★ "I loved Roku on my Roku tv, but it has nothing but problems on this Google tv app. Google claims they cannot help!" - Sandy Blythe
📋 All 42 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
wouldn't let me installthe app
for two days now every time I turn on Roku it won't come on,to watch it I have to uninstall it then reinstall it then sign back in using my mobile phone and I have to do this almost every time I change the channel to a different app and come back to Roku.what is going on I've never had this problem before
it's broke
have to delete it every time I shut my TV off and then redownload it just so it will work
I have to keep uninstalling and then reinstalling it for it work
app is not working. screen remains grey with picsolated purple in the upper corner only.no good on Google tv useless when you have to uninstall and reinstall to watch a show every time
unable to login
Subtitles stop working every time there's an ad, which is often. Then there's no option to turn back on. When I try to restart the AP and continue watching it immediately starts more ad. When the program does resume, the option to turn on subtitles is gone again. Ridiculous lack of functionality for an app that has been around for a while.
app is up to date and I have restarted my device but there is no where to see my saved shows or movies or to resume where I left off what's the point
it's not working...why
it keeps saying play back error I can't watch anything.i have uninstalled and reinstalled. so see ya
if you didn't have scary ads then that well be perfect but he had scary ads for the kids and show's for the kids so 1 star!
not seeing shows I am interested in
suddenly audio is only spanish
playback error
Doesn't have my subscriptions list available
unavailable on Nvidia shield TV. please fix
commercials repeats and show never starts after first commercial! this sucks Goodbye!
Will not open on Google TV... Junk app? Junk OS? Tech support hopeless.
The words and pictures in the TV app are to small to be seen from the couch.
This app won't even open so that I can sign into my account.
You can't just sign in the app. you have to have a smart phone and go through a process to sign in to your Roku account. Bad job guy's!
won't play
Always have problems when opening freeplay on google tv and also in apps, now uninstall it
Keeps kicking me TF out. I can't like it. I'm 95 years old. bs
Black screen.
thought it was like the regular Roku TV box that you can buy but it wasn't
their platform is very dated
app sucks can't shut off service in settings
Have the app on my Onn Google Tv device, and was working great until yesterday. Now the app won't load, just keeps spinning.
was a great app untill it stopped loading
doesn't work too complicated getting rid of Roku
Will not load on kids profile
This app won't load after multiple attempts!
I loved Roku on my Roku tv, but it has nothing but problems on this Google tv app. Google claims they cannot help!
app used to work but does not anymore
ever since the update, it has acted up and we're not open. I uninstalled and they restart it, and you're going to find but then I went and out of it. then I went to go back into to it and comes up a blank screen.I'm very unhappy with it now
has a lot of really good shows but it also crashes a lot
Closed captions are problematic on Onn stick. They go away after commercial breaks and don't return unless you back out of playback, then resume playback, and sometimes it plays another commercial and the captions still don't resume. It worked correctly on Fire Stick but not Onn stick.
I subscribed to the howdy service through my Roku app yet I cannot access it.
It's a great app on my TV. However, because it can not be used/downloaded on my phone or tablet, it's not worth more than 2 stars. If it were to change so that it can downloaded onto phones, tablets, and such, I'd be happy to change, but until then, it is going to stay a 2 star review.
not many movies on this that I liked but it has songs on it.
Sentiment summary
86%
Positive (4-5★)
4%
Neutral (3★)
10%
Negative (1-2★)