Review Insights · Google Play
TheFork - Restaurant bookings
LaFourchette SAS · 722,940 ratings · ★ 4.9
4.9
★★★★★
722,940 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
6 negative reviews mention this · 32% of all complaints
★★★★★ "cheating app with restaurants that don't mark of that you were at the booking. so unless you always take receipts you are gonna get your account closed" - Charley Holmdahl
2
"restaurant"
4 negative reviews mention this · 21% of all complaints
★★★★★ "cheating app with restaurants that don't mark of that you were at the booking. so unless you always take receipts you are gonna get your account closed" - Charley Holmdahl
3
"discount"
3 negative reviews mention this · 16% of all complaints
★★★★★ "It's weird that yesterday for the same spot there was a 50% discount. I forgot to reserve yesterday and for the same time today there is no discount. Even for dinner there is a 30% discount for only 1 person. Ridiculous offers!" - Tathagata Barik
4
"cannot"
3 negative reviews mention this · 16% of all complaints
★★★★★ "cannot pay with other CC via the app...only via mastercard...what a joke...now after a new visit to another restaurant the restaurant could not see my CC payment even it was clearly deducted via my app and had to pay again via another CC do…" - torsten kaehler
5
"fork"
3 negative reviews mention this · 16% of all complaints
★★★★★ "restaurant cancelled for no reason and thefork refused to reissue the promo code used on the booking. useless" - Craig Buchanan
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
It's weird that yesterday for the same spot there was a 50% discount. I forgot to reserve yesterday and for the same time today there is no discount. Even for dinner there is a 30% discount for only 1 person. Ridiculous offers!
cheating app with restaurants that don't mark of that you were at the booking. so unless you always take receipts you are gonna get your account closed
restaurant cancelled for no reason and thefork refused to reissue the promo code used on the booking. useless
Worthless app where they freeze your account after a "no show" when you were there, but the restaurant forgot to mark your presence. Besides, most restaurants where you can book for half price just increase their price, so it seems like you had a discount. I strongly recommend to avoid the app and any restaurant that's part of it
cannot pay with other CC via the app...only via mastercard...what a joke...now after a new visit to another restaurant the restaurant could not see my CC payment even it was clearly deducted via my app and had to pay again via another CC double amount now...I think this is a case for the police for suing the fork...beware of them !!!!!!!!!!!!
Not sure what benefit I get from using this app and it appears they sell your data.
i changed my email so I cannot use the service ever again. my phone number was registered there and with the new email and new account I cannot use my phone number. not the best design choice.
Väldigt opålitlig app. De skyltar med 50% rabatt men när man bokar de tider och restauranger som ska ha rabatt så gäller den ändå inte. Dessutom är restaurangernas betyg väldigt missvisande. Restauranger som får toppbetyg på The Fork är ofta väldigt mediokra i verkligheten och på Google maps har de ofta under 4 i betyg.
I got 4000 yums and on the site app it says it's 50 euros off, I went to use it and it's only 25 euros for Spain despite my app being set to Spain and using it only ever in Spain. It's false advertising and the only reason I used the app was to get a free meal out of it, it can only be used for two people table so it covers not even half since the ones nearby to me that are accepting yums are 50+ euros per person.
DO NOT download this App if you value your privacy. This company farms out ALL of whatever personal data they can collect through the use of NUMEROUS Data Brokers. And try to opt out of these Data Brokers. You must complete and submit a very long form with numerous questions to be able to REQUEST that they do not collect and farm out your personal and private information. You will spend a very long time doing so. You have no need for this App. I have done my part in giving you my opinion.
The customer service does not care for their customers. There's a lack of consideration and willingness to help.
my number is still linked to a previous no longer active account and it seems not fixable, so I cannot use promo code
two issues in a week. First, we didnt get our discount at the restaurant because we paid at the POS directly. the staff didn't point us to pay with the app and thus did not get the discount. Second, my account was deactivated stating I have multiple accounts to take advantage of the app. Entirely false.. and my valentines day dinner was cancelled because of this. yup.. book yourself a restaurant the old fashioned way.
NON COMPRATE GIFT CARD. Molti ristoranti propongono the fork pay come pagamento ma a me è già capitato 3 volte che il pagamento non venisse accettato per problemi o disabilitazioni da parte del ristorante nonostante nella pagina del ristorante stesso sia previsto. L'assistenza mi ha consigliato di contattarli preventivamente per sapere se effettivamente il ristorante accetta the fork pay oppure no .... assurdo. quindi ... NON COMPRATE GIFT CARD
disappointed, uful, I get my account suspended and all my rewards can not use them any more. and no issue to solve that. the support did nothing to help me fix that.
don't make questions on allergy mandatory
Can't be possible that when I tried to login at lunch time servers are most of times overloaded. Don't you know what scalability is??
Està bé poder accedir a descomptes però els yums que et donen no serveixen per res perquè caduquen constantment
Good APP but, for me, it became useless. Older versions no longer work and upgrade is impossible since it's no longer compatible with older versions of Android. Uninstalling if it continues like this. With a perfectly good working phone (although "old" but better than most new ones).. I'm not buying a new phone just to use this kind of Apps.
Sentiment summary
98%
Positive (4-5★)
0%
Neutral (3★)
1%
Negative (1-2★)