Review Insights · Google Play
Thuisbezorgd.nl
Takeaway.com · 186,553 ratings · ★ 4.5
4.5
★★★★★
186,553 ratings
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Top complaints - extracted from 67 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"reviews"
22 negative reviews mention this · 33% of all complaints
★★★★★ "used to be good, haven't used for a while, thought I'd give it a try again, but can't see the reviews of people anymore, and can't order without making an account? welp guess I'll just order at the store directly then 🤷 you're already maki…" - Alexander Ypema
2
"niet"
13 negative reviews mention this · 19% of all complaints
★★★★★ "Een bestelling die we hadden doorgegeven werd per ongeluk twee keer van mijn rekening afgeschreven, dus 180 euro totaal. Geprobeerd contact op te nemen met thuisbezorgd maar nergens staan duidelijke contactgegevens online. De enige optie is…" - Ferry Steenbeek
3
"order"
10 negative reviews mention this · 15% of all complaints
★★★★★ "used to be good, haven't used for a while, thought I'd give it a try again, but can't see the reviews of people anymore, and can't order without making an account? welp guess I'll just order at the store directly then 🤷 you're already maki…" - Alexander Ypema
4
"restaurants"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Rhe app shows restaurants that aren't open, the tracking function almost always fails to work, there is no possibility for customer support or direct contact with the delivery or restaurants, and the chatbot is absolutely hopeless" - Thije Wubs
5
"customer"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Rhe app shows restaurants that aren't open, the tracking function almost always fails to work, there is no possibility for customer support or direct contact with the delivery or restaurants, and the chatbot is absolutely hopeless" - Thije Wubs
6
"meer"
8 negative reviews mention this · 12% of all complaints
★★★★★ "net als meeste andere bedrijvennis er geen klanteservice meer. naarst een mentaal gehandicapte chatbot. zelfs als je naar het telefoonnummer van thuisbezorgd belt en meld dat je enkel een klant bent wordt er gewoon opgehangen. restaurant me…" - Joey van Vuuren
7
"service"
7 negative reviews mention this · 10% of all complaints
★★★★★ "very bad service always late and the app is not helpful at all." - Maxim Plays
8
"thuisbezorgd"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Een bestelling die we hadden doorgegeven werd per ongeluk twee keer van mijn rekening afgeschreven, dus 180 euro totaal. Geprobeerd contact op te nemen met thuisbezorgd maar nergens staan duidelijke contactgegevens online. De enige optie is…" - Ferry Steenbeek
9
"delivery"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Rhe app shows restaurants that aren't open, the tracking function almost always fails to work, there is no possibility for customer support or direct contact with the delivery or restaurants, and the chatbot is absolutely hopeless" - Thije Wubs
10
"restaurant"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Rhe app shows restaurants that aren't open, the tracking function almost always fails to work, there is no possibility for customer support or direct contact with the delivery or restaurants, and the chatbot is absolutely hopeless" - Thije Wubs
11
"geen"
7 negative reviews mention this · 10% of all complaints
★★★★★ "net als meeste andere bedrijvennis er geen klanteservice meer. naarst een mentaal gehandicapte chatbot. zelfs als je naar het telefoonnummer van thuisbezorgd belt en meld dat je enkel een klant bent wordt er gewoon opgehangen. restaurant me…" - Joey van Vuuren
📋 All 67 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
very bad service always late and the app is not helpful at all.
used to be good, haven't used for a while, thought I'd give it a try again, but can't see the reviews of people anymore, and can't order without making an account? welp guess I'll just order at the store directly then 🤷 you're already making a commission on the orders you greedy dipswitches
Een bestelling die we hadden doorgegeven werd per ongeluk twee keer van mijn rekening afgeschreven, dus 180 euro totaal. Geprobeerd contact op te nemen met thuisbezorgd maar nergens staan duidelijke contactgegevens online. De enige optie is een online chat bot die niet goed werkt. Uiteindelijk contact gehad met thuisbezorgd maar ze weigeren iets van geld terug te geven. Conclusie 90 euro lichter waar we niets voor hebben gekregen.
Rhe app shows restaurants that aren't open, the tracking function almost always fails to work, there is no possibility for customer support or direct contact with the delivery or restaurants, and the chatbot is absolutely hopeless
App never remembers my name even though i press save. now i need to specify my age, and it doesn't save it either so I can't order.
ik snap niet waarom het op thuisbezorgd zo moeilijk is om een zaak te rapporteren , echt alles alleen maar moeilijk met deze app, vermoeiend
Een "klantenservice" die bestaat uit een niet functionerende AI bot, in-app reviews die veel te makkelijk te beïnvloeden zijn door restaurants en onleesbaar zijn voor klanten, steeds verder stijgende "servicekosten"... En als kers op deze "taart" reclame in de app die constant terugkomt. Ik heb mijn account opgezegd, ga wel weer direct bij restaurants bestellen.
The popup to choose Allianz Arena in the survey question just stays there forever over everything, no matter how many times I click the stadium name, it doesn't go away.
App doesn't adhere to notification settings... bad practice! blocked the app in Android
Misbruik van notificatietoestemming.
dont ask for review
Op zich werkt de App goed. De verificatiecode bij inloggen is overbodig en irritant. Maar er valt mee te leven. Toch maar één ster: het blijkt onmogelijk om email en wachtwoord te wijzigen. Welke kneus verzint zoiets? Als je er vragen over hebt, krijg je te maken met zo'n nutteloze "virtuele assistent". Zo ga je niet met klanten om.
Bad review as app now contains random adds. Rediculous for such an app.
the reviews are fake. they all hidden. dont buy goyslop
useless, customer services non existent
Reviews are hidden - only the restaurant can read them! And the star rating is only based on the last 25 reports! So, that's easily manipulated and any negative ratings are quickly forgotten. Basically it's worthless - you have no idea how good, or bad, a restaurant is, which dishes are good, nothing.
* I'm unable to view reviews of others anymore * I can't tip afterwards anymore, which is the only way I'll ever tip due to bad experiences with deliveries Also why don't my review scores show rather than the one from others, that'd give me a reason to review
ik klik op het kruisje en niet op bekijk app, 1 ster voor deze onnozele achterlijke actie, 80x op kruisje klikken, elke keer wilt de website jullie stomme app openen.
Horrific customer support; infuriating AI bot.
My delivery was delayed so many times. I would zero star if i could.
zero assistance.
New policy, if you leave a review only the restaurant owner can read this. You cannot read reviews of others. Ratings of restaurants have no meaning. more and more difficult to contact restaurant.
My latest order was cancelled by the restaurant, Thuisbezorgd issued a refund. So far, so good. However, I had included a tip of three euros. This was not refunded, and customer service tells me they don't refund tips. If there was no delivery, why would I tip? And who is getting the tip that is not refunded? No delivery driver was assigned to pick up the order, so it must be the company. Super sketchy.
niemand draagt verantwoordelijkheid. restaurants wijzen naar thuisbezorgd en thuisbezorgd wijst naar de restaurants. Werkelijke bezorgtijden zijn uitsluitend langer dan aangegeven bezorgtijden.
I hate your brand
Shameful use of AI instead of actual human customer support. Absolutely revolting. If you're going to cut costs and let people go, at least make sure your chatbot can answer more than two simple questions.
AI slop assistant is completely useless. impossible to get a human assistant, no phone number, only painfully slow tickets that are fed to an ai anyways.
The AI CS can't help. it only knows one question, "where is my order". you ask that and it send you to the restaurant. I needed to know why my order was incorrect. I needed something left off and the store said they didn't get that instruction. it defeats the purpose if I have to call the store after ordering. Also their wait times are wildly inaccurate. A previous order said that it would be 30 minutes until I paid and then it updated to 60. Deleting the app and using Uber from now on.
the only damn app thinks its a good idea to auto make it ophalen for a delivery app forcing me to walk 3.4 km to get cold pizza. never ever again.
net als meeste andere bedrijvennis er geen klanteservice meer. naarst een mentaal gehandicapte chatbot. zelfs als je naar het telefoonnummer van thuisbezorgd belt en meld dat je enkel een klant bent wordt er gewoon opgehangen. restaurant medewerkers weten niet altijd wat ze moeten doen. hiervoor is klantenservice handig. helaas kiezen zulke bedrijven er voor om dat allemaal te vervangen door ai. waardeloos.
If you want an app that even when order is 2h30 late you are not able to cancel, then this the app for you!! Have fun interacting with an extremely limited llm, no options or ways to address any issues, refunds or whatnot. Just as bad as it gets. Supermarket and cooking will be faster and less frustrating.
absolute trash, the worst customer service experience imaginable.
Reviews kunnen niet meer gelezen worden.
bijzonder hinderlijk dat reviews niet meer te lezen zijn.
geen ideal optie
Hoezo kan ik nu ineens de inhoud van reviews niet meer zien?
horrible. its an uber eat from temu
the service is ok... but the app is bad... it will wake you up in the middle of the night bugging you over and over to review... such poor programming and behaviour deserves only 1 star
door die fawaka muziek in hun reclames wil ik geen thuisbezorgd bestellen
opeens kan je geen reviews meer lezen moet ik dan ruiken hoe lang de bezorgdtijd is ofzo?
too expensive.
They will steal your food, lie about trying to deliver and then refuse to refund
Comments no longer showing on star reviews? what a strange update from you guys. I would like to know why someone orders from it or not. This applies to everything! Delivery on time? Food hot or cold?
This app and the entire company has gone from one of the best and consumer friendly, to the worse one, in the span of 1 year. You have any issues whatsoever? Your food is not delivered? You are missing something? The only option is the bot which is useless. Same to you and your ceo for firing your support staff and congratulations, to making this app/service useless. You suck
False delivery times displayed, it shows ~30min but after 2 hours my order hadn't been sent out yet False Advertising. They app says you can get 80% discount if you're a new joiner, but on checkout it doesn't allow you to apply the discount. No reason is given
can't read reviews anymore and suddenly bad places to order from; improve their star rating, likely based on revenue for thiisbezorgd because many places charge more here than their own restaurants.
Normaal geen probleem met de app.. behalve als je probeert contact op te nemen als je bestelling niet wordt geleverd. De klantenservice bestaat gewoon niet.
Horrible service, normally I never have to contact any support but I've tried the whole day to report that my order was never delivered. The support of Ai and automated response was not helpfull repetitive and there is no possible way to contact personal support to get my payment back.
Er is geen mogelijkheid om je eten alsnog te krijgen als er iets mis is gegaan bij de bestelling, als zou bellen dan wordt je verteld (door het automatische antwoordapparaat) dat je dat moet bespreken met de chatbot
Worst support ever, simple AI looping itself and not offering any solutions. Downgrading my rating from 5 stars too 1. You could learn a thing or two from Uber eats.
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Sentiment summary
89%
Positive (4-5★)
3%
Neutral (3★)
8%
Negative (1-2★)