Review Insights · Google Play
TikTok Shop Seller Center
TikTok Pte. Ltd. · 420,144 ratings · ★ 4.4
4.4
★★★★★
420,144 ratings
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Top complaints - extracted from 82 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"seller"
20 negative reviews mention this · 24% of all complaints
★★★★★ "aplikasi seller yg aneh, - pesanan masuk - proses print label+(otomatis) pengiriman - mau packing pesanan, tp tiba2 dirver sdh nongol. Jadi kita yg terburu2 packing, pdhal tdk cuma 1 pesanan... aaaaarrgh... harusnya belajar dr tokopedia sel…" - ilyas idris
2
"tiktok"
15 negative reviews mention this · 18% of all complaints
★★★★★ "ini gimana sih? harus pakai tiktok apa gimana sekarang ini? saya tidak mau pakai tiktok berarti tidak bisa pakai? kemarin2 login langsung bisa. ini kok jadi tidak bisa login. aplikasi gak jelas. bobrok banget. tokopedia seller dulu gampang …" - M MUSIC
3
"aplikasi"
14 negative reviews mention this · 17% of all complaints
★★★★★ "aplikasi seller yg aneh, - pesanan masuk - proses print label+(otomatis) pengiriman - mau packing pesanan, tp tiba2 dirver sdh nongol. Jadi kita yg terburu2 packing, pdhal tdk cuma 1 pesanan... aaaaarrgh... harusnya belajar dr tokopedia sel…" - ilyas idris
4
"bisa"
14 negative reviews mention this · 17% of all complaints
★★★★★ "aplikasi seller yg aneh, - pesanan masuk - proses print label+(otomatis) pengiriman - mau packing pesanan, tp tiba2 dirver sdh nongol. Jadi kita yg terburu2 packing, pdhal tdk cuma 1 pesanan... aaaaarrgh... harusnya belajar dr tokopedia sel…" - ilyas idris
5
"tidak"
11 negative reviews mention this · 13% of all complaints
★★★★★ "masih jelek..banyak link atau tombol di klik tidak bergungsi" - Streampie
6
"yang"
9 negative reviews mention this · 11% of all complaints
★★★★★ "cs lama balesnya dan gak bisa bantu sama sekali. istilah kata mengulur waktu, satu pesanan yang bermasalah di handle dgn cs yang berbeda dan setiap pergantian CS butuh waktu 3 sd 5 menit , jadi bayangkan jika toko anda ada ratusan produk ya…" - Gita Priyanata
7
"harus"
9 negative reviews mention this · 11% of all complaints
★★★★★ "aplikasi seller yg aneh, - pesanan masuk - proses print label+(otomatis) pengiriman - mau packing pesanan, tp tiba2 dirver sdh nongol. Jadi kita yg terburu2 packing, pdhal tdk cuma 1 pesanan... aaaaarrgh... harusnya belajar dr tokopedia sel…" - ilyas idris
📋 All 82 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
aplikasi seller yg aneh, - pesanan masuk - proses print label+(otomatis) pengiriman - mau packing pesanan, tp tiba2 dirver sdh nongol. Jadi kita yg terburu2 packing, pdhal tdk cuma 1 pesanan... aaaaarrgh... harusnya belajar dr tokopedia seller yg lama, dimana proses print label dibuat terpisah dgn pengiriman. Jadi selesai print+packing rapi, baru kita manual request pickup, jadi saat kurir datang semua sdh rapi, tdk bikin ojol nunggu lama. mana skrg gojek & grab tdk bisa tracking pula, norak..
cs lama balesnya dan gak bisa bantu sama sekali. istilah kata mengulur waktu, satu pesanan yang bermasalah di handle dgn cs yang berbeda dan setiap pergantian CS butuh waktu 3 sd 5 menit , jadi bayangkan jika toko anda ada ratusan produk yang bermaslah bisa di pastikan harus iklas
no realtime notifications. a lot of buyers cancel their orders. late messages. you know how bad that is don't you? fix it.
aplikasi nya gajelas ,lambat , aneh
gak jelas
you guys should take more time before forcing sellers to use your app. this is ridiculous. 2 stars for now
masih jelek..banyak link atau tombol di klik tidak bergungsi
banyak potongan buat seller... semoga diberi hidayah bos china nya
I'm just trying to scan stuff to see how much they're worth and it's trying to force me to give my personal info.
S C A M
Ngambil komisinya kebesaran.. Saya jual hp harga 3 juta, saya cuma terima 2,75 juta.. Ngisep 250 ribu sendiri..
biaya admin nya makin najis
ini gimana sih? harus pakai tiktok apa gimana sekarang ini? saya tidak mau pakai tiktok berarti tidak bisa pakai? kemarin2 login langsung bisa. ini kok jadi tidak bisa login. aplikasi gak jelas. bobrok banget. tokopedia seller dulu gampang dipakai, ini ribet banget, mana tanpa notif, cek order chat ribet banget
pencairan barang terkirim butuh 5 hari kerja. potongan seller besar. tidak berpihak ke pedagang umkm. kecewa
potongan 21%??? GA WARAS!!!
Suka tiba2 logout jadi terkendala kalau mau cek order, potongan platform besar ditambah waktu settle yang lama & berubah-ubah jadi menghambat pencairan dana ☹️
sejak di akusisis tiktok aplikasi jadi sampah,, notif ga jelas, sering masuk chat scammer, history chat buyers dilimit, cetak resi sering gagal, potongan gede, pencairan omset lama..
Poor customer service, extremely one-sided business model with unreasonable fees yet very little benefit especially for small businesses. If you still value your sanity, avoid selling anything in this app (or their web app)
cannot upload product. cannot delete account. costumer service keep calling without solution
UI seller nya buruk sekali, berantakan, mau liat transaksi instant kok ga nongol setelah request pickup
pelayanan buruk. banyak peraturan yang menguntungkan mereka saja
YOUR APP SUCKS! 1. You don't push notifications for new orders. 2. New orders aren't placed in Priority, they are placed way at the back. 3. You cannot even open the orders from the notification area. 4. You are giving me a violation for Low stocks when I only missed the new orders BECAUSE OF YOUR FAULTY APP
it acts like every one has a business
UPDATE: Tolong jangan masukkan Toko dan Produk kami ke dalam Campaign TANPA SEPENGETAHUAN PENJUAL SEENAKNYA!!!!!! JELAS MERUGIKAN SAYA SEBAGAI PENJUAL!!!!!!
Semenjak tiktok megang tokped, mereka rasanya lebih kayak ormas daripada regulator. Potongan gila, navigasi bapuk, SEOnya ngonclo juga. Dan sekarang ada ini, tiba² gabisa make toko lama.
Unable to correct something basic like an incorrect business name. Now I'm. stuck having my personal name as the name of my business? No way. Product listing categories are incomplete asiing for certifications to sell items which do NOT require those certifications. Chat bot is useless and incompetent.
update your apps lah sia. Apa benda nak print waybill pon listing suddenly boleh hilang. X mobile phone friendly!! Apps often crashed. X kan le aku kene beli laptop semata mata sbb x boleh print waybill customer. Menyusahkan
CAN'T LOGIN.. always error on 2steps verification when input code from email & OTP message. always says "you has already request a code, try again in 1hour) & many time i tried & always showing that answer again & again..
jangan pernah mau jualan ditokped semenjak gabung tiktok jadi ngerugiin penjual
Jualan 8 tahun, tiba tiba toko dinonaktifkan dengan alasan penyalahgunaan subsidi. Padahal upload brg ke tiktok kalau terpaksa saja, biaya admin nya gedhe, lebih sering rugi nya dibanding offline. Uninstall
sangat buruk, aplikasi sangat buruk, TOPED SELLER JAUH LEBIH BAIK. *edit : MAKIN SAMPAH, NOTIF GA MASUK
Kenapa harga barang dagangan saya jadi berubah sendiri? Padahal saya tidak mengikuti/melakukan program diskon di toko saya. Pada akhirnya saya yang rugi!!! Gara-gara kena potongan harga dari sistem. Belum lagi kena pajak yang gede banget. Ini sih namanya kapitalisme
komisi double" ada komisi dinamis, komisi platform trus untung drmn kl kek gini
There is no direct way you can view your product on tokopedia or tiktok shop. You cant view how your product show on your shop. Even only to show big thumbnail of the pictures is very painful. Update: crazy company that robs their seller with no mercy.
Rating Toko Bagus, tapi di nyatakan terjadi perubahan signifikan yang dapat merugikan tiktok shop dan penguna ,maka penarikan dana di tunda??? woiiii ngasih pelanggaran yang jelas di mana terjadi pelanggaran nya?? Banding komplain sama Bot.
payah, nunggu code 1 tahun belum ada juga. percuma👎
trải nghiệm tệ,hủy tk mà thêm pt vào để hủy,nhập đúg sdt & thao tác mấy lần mà vẫn kh gửi mã đến???
dikit2 ke loh out. ribet amat
collection by tiktok option disappeared after the update
dont do it unless you have an account worth sacrificing. they make you jump through every hoop to close this door!! I still havent got my account back and its almost been a year
apps sampah cari chat ajah susah amat
pengembalian dana dan barang tidak sesuai. selalu kalah banding. seller selalu dirugikan. bukti sudah lengkap namun tetap gagal banding
Mình có gắn aff trên video , và lúc làm vid nhà bán hàng có note mình là bỏ thêm phần giá của sp vào thẳng trong vid. Sau đó gắn giỏ hàng, vài ngày sau nhà phân phối thay đổi giá add thêm discount nên giá có thay đổi 1 xíu, vid mình bị quét nói là sp k rõ ràng về giá. Thật sự mình là creator nhỏ ms tập tành gắn giỏ hàng dc vài ngày, chả bán dc đơn hàng nào . GMV =0 k hiểu sao tiktok lại quét mình nv :)) nếu mình đã có doanh thu thì đã k nói, hoàn toàn mình chả dc đồng nào. Quá tệ !!!
sejak toped gabung ama tiktod, jadi banyak penipuan anjir. sehari bisa dikontak 10 penipu gw 😅
Mending balikin lagi gausa digabungin! aplikasi gajelas! kalo uda kirimkan ke penerima yaa uangnya gausa ditahan sampe seminggu. Pake logikanya kalo penerima gak komplain yaa berarti pesanan uda aman! Satu lagi bikin ribet mau upload produk harus klik dlu mau di tokped atau tiktok. Yaa ngapainnn lu bedua buat aplikasi anj!!!! mending sendiri sndiri aja. Gua lebih prefer tokped seller sendiri, tiktok sendiri.
super lag even though I'm just verifying my accounts
I am trying to register a shop but unfortunately the process stucked at the phone number verification, I tried to put two different numbers but no SMS receive for the verification code.
Tb tb toko ditutup
sehari bisa ditelp lebih dr 5x hanya untuk maksa pakai iklan di tiktok shop. ini bukannya mengganggu lagi. tp uda tahap Neror. kita jualan kan bebas donkk mau pakai iklan ato engga?? no telp yg yg terdaftar juga jgn disalahgunakan buat neror donk. uda sintingg
cannot get through the phone number verification.. no SMS /text/WhatsApp is received.
+ 32 more in the clipboard copy
Sentiment summary
84%
Positive (4-5★)
3%
Neutral (3★)
13%
Negative (1-2★)