Review Insights · Google Play
Till: Debit Card for Kids
Till Financial · 2,026 ratings · ★ 4.7
4.7
★★★★★
2,026 ratings
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Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
14 negative reviews mention this · 39% of all complaints
★★★★★ "debit card wont even link to "order" more money into the app. bank connection says 3-5 business days so makes it useless for urgent money transfer to a kid. since i cant link my debit card, I have no other options. 3% fee on top of the debi…" - Jon Deng
2
"account"
10 negative reviews mention this · 28% of all complaints
★★★★★ "I lost my account and now I lost 300 dollars" - Landon Palmer
3
"card"
9 negative reviews mention this · 25% of all complaints
★★★★★ "If it worked, it'd be great. But I can't add my daughter to our "family" because there is no link or QR code when I click that option. I've written support twice in two weeks but no response. Just sent a third, but I don't have high hopes. …" - Electra Jen
4
"bank"
6 negative reviews mention this · 17% of all complaints
★★★★★ "If it worked, it'd be great. But I can't add my daughter to our "family" because there is no link or QR code when I click that option. I've written support twice in two weeks but no response. Just sent a third, but I don't have high hopes. …" - Electra Jen
5
"customer"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Terrible company. Terrible customer service. They refuse to close out my accounts. I have gone through hoops with customer service for months. I'm at a loss and customer service is horrendous. NOT WORTH IT!!!!!" - Angela Inghram
6
"service"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Terrible company. Terrible customer service. They refuse to close out my accounts. I have gone through hoops with customer service for months. I'm at a loss and customer service is horrendous. NOT WORTH IT!!!!!" - Angela Inghram
7
"work"
6 negative reviews mention this · 17% of all complaints
★★★★★ "If it worked, it'd be great. But I can't add my daughter to our "family" because there is no link or QR code when I click that option. I've written support twice in two weeks but no response. Just sent a third, but I don't have high hopes. …" - Electra Jen
8
"trip"
6 negative reviews mention this · 17% of all complaints
★★★★★ "I was required to utilize this app for my child's school trip. Had a terrible experience with customer service. You can only message them, there is no phone option, so I hope you don't have any issues that you need resolved immediately. Aft…" - Indigo Stray
9
"support"
5 negative reviews mention this · 14% of all complaints
★★★★★ "If it worked, it'd be great. But I can't add my daughter to our "family" because there is no link or QR code when I click that option. I've written support twice in two weeks but no response. Just sent a third, but I don't have high hopes. …" - Electra Jen
10
"takes"
5 negative reviews mention this · 14% of all complaints
★★★★★ "If it worked, it'd be great. But I can't add my daughter to our "family" because there is no link or QR code when I click that option. I've written support twice in two weeks but no response. Just sent a third, but I don't have high hopes. …" - Electra Jen
11
"debit"
5 negative reviews mention this · 14% of all complaints
★★★★★ "debit card wont even link to "order" more money into the app. bank connection says 3-5 business days so makes it useless for urgent money transfer to a kid. since i cant link my debit card, I have no other options. 3% fee on top of the debi…" - Jon Deng
12
"into"
5 negative reviews mention this · 14% of all complaints
★★★★★ "debit card wont even link to "order" more money into the app. bank connection says 3-5 business days so makes it useless for urgent money transfer to a kid. since i cant link my debit card, I have no other options. 3% fee on top of the debi…" - Jon Deng
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I lost my account and now I lost 300 dollars
debit card wont even link to "order" more money into the app. bank connection says 3-5 business days so makes it useless for urgent money transfer to a kid. since i cant link my debit card, I have no other options. 3% fee on top of the debit card order too.
Terrible company. Terrible customer service. They refuse to close out my accounts. I have gone through hoops with customer service for months. I'm at a loss and customer service is horrendous. NOT WORTH IT!!!!!
your app is not working right now. Please fix. Thanks
I have not been able to get into my account.
I was required to utilize this app for my child's school trip. Had a terrible experience with customer service. You can only message them, there is no phone option, so I hope you don't have any issues that you need resolved immediately. After weeks of going back and forth they were unable to connect our bank account to the card because they refused to use our legal address - an address which is utilized on all of our banking apps. Use a reputable bank for your kid, not this terrible app!
this app really struggles to match password with accounts. I spend more time trying to login then its worth
Option to join family doesn't work.
sign in on the app is a nightmare
The school required my kids to get these for their meal allowances to be put on them for a school trip. We wanted to add more money for souvenirs to them but weren't able to. I couldn't put money in them through the app because it wouldn't accept my debit card. When us and other family members tried to add money through the link we got either error messages or endless loading screens. Luckily I sent one of my kids with a debit card otherwise they wouldn't have had any spending money.
I can't deposit money anymore. I have tried at least 5 times this week and each time fails
This was a great app and very useful for international travel but after about a month of having it they shut down my account and took all my money with it. Lost $100 and have yet to hear from the company.
Constantly having problems trying to log into my account. Always having to change my password and sometimes that doesn't even work. Very frustrating.
Do Not Use. Unable to access my parent Acct. Have reset password and reloaded the app many times. Tech support could not resolve the problem and communications are poor.
it never ever ever loads
This app is extremely frustrating. It takes forever for money to load into your account, then to transfer to your child. By the time the money is in my account to transfer, the trip will be over. Do better Till! You're messing up a lot of people's trips with this delay... Modern times shouldn't need this long of a waiting period.
Terrible. There is literally NO assistance available. You can only email them if there's an issue. The card has no telephone number on the back so I am worried my kid will be stuck in Europe with no money, a credit card she cannot use and no way to contact customer service to report if it's stolen or any fraud. Also, I kept getting an error code to log in. I updated my password 5 times and after every "success" email, I still got the error message. Finally gave up and cancelled 3 weeks ago.
this is not a good app they say they don't have fees but they give you so many fees the more money you have the more they take
not even letting me sign up
DO NOT USE THIS!!!!! This is extremely frustrating. We choice to use this debit card for our teen during an international trip. First, no where on the site does it say there is a daily and weekly limit of how much you can transfer to the parent wallet from a debit card. (Daily $350 and Weekly $500). ACH doesn't work! No customer service either. App is slow and non responsive, can take multiple minutes just to log in. AGAIN, DO NOT USE. Go with GreenLight!!!!!!!!!!
data farming. social. dob. address. for a kids app. that's some detailed info. try again China
this is the most frustrating app I've ever tried to use. key word is tried. my son is on a field trip to Europe. His mom told me he needed some money and that this card , she can send me a link and I can register. the links don't work. And its Sunday. customer service opens tomorrow at 9:00 a.m. . then to top it off, the money is not instant. so he might not be able to use it on the trip. This is breaking my heart. my sons first trip and a till app that doesn't work. smh
What in the same hill did you do? Latest update, cannot log into the parent account to transfer money to student. Please stop the "updates" that ruin the app.
app won't load just sit there with the word till
doesn't load all the time and when it does, it's extremely laggy. like you press a button and it takes a good 10sec to follow
App is black. Won't even try to load and there is no way to contact support. kinda hard to send your kids money when the app won't work.
It says I'm using the wrong password or email so it won't let me log in. The email I entered is the one that gets emails from Till Support so I know it's the right email. I reset my password because that's the only other option. When I open the app to log in after making a new password, it says my password is incorrect. I just changed my password, I know what my password is, how is it wrong??
Opened this account based on the tour company's rec. Ordered card 3 weeks out, making arrival 10 days before trip per faq. 2 weeks after ordering, still no card. Never had shipping info. Cus service blamed post office. They were expressing the card to be here in 3-5 days, 3 days late. Checked app & now see shipping notice with a too late deliverg date. Cus service lied & card was never sent. Funds that were deposited will take 5 days to refund, but we're taken instantly. Use anything else.
If it worked, it'd be great. But I can't add my daughter to our "family" because there is no link or QR code when I click that option. I've written support twice in two weeks but no response. Just sent a third, but I don't have high hopes. An automated email came this week and had a QR code but that just takes me to my app. I still can't add my kid. At this point, it would have been easier to just give her my bank card. This app is useless for us.
I have to log in every single time. what's the point in having an app when it requires logging in just like a website? not sure if it's just the Pixel phone that this is happening on but I'm considering deleting the app because it's not worth the effort for me or my kids.
Why do I need to log in every time even when I ask it not to? Why do I need an SMS code to deposit money?
The debit cards work fine, but it's constantly disconnecting my bank connection, it takes multiple tries to deposit money sometimes, and the app is always logging me out.
stopped working on my pixel 5. where is my money?
Some consistency on withdrawals would be great! It usually takes a whole week (ish) for them to take money from my bank account. Sometimes longer. This time it took 3 days and now my account is overdrawn. Thanks for making me do more guesswork! Love the uncertainty of it all!
great for the kids, loved that the debit card transfers USED TO BE FREE BUT NOW THERES A STUPID 3% FEE?! AND YOU WANT ME TO PAY FOR PREMIUM USE OF YOUR APP? You guys are a damn joke. will be canceling my kids cards and just opening them a regular bank account over this. disgusting behavior to take what was free for so damn long and slap a 3% fee on that ish.
Incredibly frustrating to use. Access to basic functions disappear, and require contacting customer support to get access back.
Sentiment summary
94%
Positive (4-5★)
3%
Neutral (3★)
3%
Negative (1-2★)