Review Insights · Google Play
Tim Hortons
The TDL Group Corp. · 143,487 ratings · ★ 3.2
3.2
★★★★★
143,487 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"coffee"
4 negative reviews mention this · 18% of all complaints
★★★★★ "I only ever order coffee and ice caps. I used to get relevant offers for those products. but for the past few months, my offers have only been about breakfast items and "pizza" so my colleagues and I, check who has coffee offers and send th…" - M
2
"offers"
4 negative reviews mention this · 18% of all complaints
★★★★★ "I only ever order coffee and ice caps. I used to get relevant offers for those products. but for the past few months, my offers have only been about breakfast items and "pizza" so my colleagues and I, check who has coffee offers and send th…" - M
3
"points"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Points expire. That pretty much says it all." - BC
4
"order"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I only ever order coffee and ice caps. I used to get relevant offers for those products. but for the past few months, my offers have only been about breakfast items and "pizza" so my colleagues and I, check who has coffee offers and send th…" - M
5
"those"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I only ever order coffee and ice caps. I used to get relevant offers for those products. but for the past few months, my offers have only been about breakfast items and "pizza" so my colleagues and I, check who has coffee offers and send th…" - M
6
"needs"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Needs more promos" - Geoff Christopher
7
"store"
3 negative reviews mention this · 14% of all complaints
★★★★★ "My initial comment was favorable but now its a completely different story. I tried to redeem my first 400 points for a coffee but the store employee botched it and i still had to pay for it and I have the proof in my transactions but Tim's …" - W Little
8
"often"
3 negative reviews mention this · 14% of all complaints
★★★★★ "tims often forget to give the points associated with there ofter and coffee orders. thx tims for honest!" - Jimmy Sabourin
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
app doesn't even show restaurants near me and is also not allowing me to log in, tried uninstalling and installed numerous times.
it appropriately terrible for the terrible company it belongs to
Points expire. That pretty much says it all.
Needs more promos
My initial comment was favorable but now its a completely different story. I tried to redeem my first 400 points for a coffee but the store employee botched it and i still had to pay for it and I have the proof in my transactions but Tim's refused to acknowledge it even with the proof and then I had an email to which I was told to fill out a survey and get 200 points to redeem at my next purchase. That did not happen. Fix your app please because as far as im concerned its absolute junk.
ordered and paid drink & coffee for 11$, ask for an empty cup which they charged me 10 cents on my visa 😆
the offers are crappie. constantly pushing those horrible pizzas.
Most of the time the app does not work.
Had to repeat my order 3 times
there is absolutely no reason this needs to be an app. it could just be a website, considering every aspect of it needs to be online. the fact that there is no offline food menu is ridiculous.
has some room for improvement as my offers are unavailable/ not able to be seen.
Update from last review from years ago I gave. App still is horrible. Why can't you change one condiment to another without being charged. For example, I don't want chipotle sauce, I want mayo....oops you got to pay for it. Just plain dumb. Update....app still sucks. Let us choose what condiment.....deals aren't good. bad app.
deal still say caramel icecap and caramel toffee instead of caramel church and oreo icecap. it causes issues at the till
where is my new look in your app i don't have it
tims often forget to give the points associated with there ofter and coffee orders. thx tims for honest!
The app fails at handling situations where the store decides to send you part of your order, and assumes you can get a refund from the app. But here's the thing: turns out you can only report those things a limited time. I had a time where I ordered a few things, and the store was missing some doughnuts and still send the rest of the order with the driver. When the order arrived, I tried to get a refund on missing items and can't, losing my money. Reporting to CPO in Ontario.
point system is terrible and the offers available don't align with anything that you purchase. I have stopped going as often because there system really provides minimal benefit. If they had a proper algorithm to provide individuals with offers that better align with their purchases they would have better profit and it would offset the stupid point system that was just made up. They should model after Scene because it's point to $ ratio actually makes sense and people want to use it.
I only ever order coffee and ice caps. I used to get relevant offers for those products. but for the past few months, my offers have only been about breakfast items and "pizza" so my colleagues and I, check who has coffee offers and send them for coffee runs. Stop with the eggs and pizza offers, no one's falling for it.
Poor performance and flexibility. recently, app has required re-signing. customization options are very limited
Needs usa canada update. Many of us live in one country and travel to the other, and the app won't let us collect points in both.
you sholud include less ice option ice drink. because store add too much ice..
freezes often logs me out and forgets my log in info
Sentiment summary
51%
Positive (4-5★)
7%
Neutral (3★)
42%
Negative (1-2★)