Review Insights · Google Play
Toby Carvery
Mitchells & Butlers PLC · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"keeps"
7 negative reviews mention this · 26% of all complaints
★★★★★ "Updated app this morning and it's absolutely unusable. Keeps flicking between the app and the desktop version right in front of my eyes. Was trying to book a table but won't bother." - Kim Cowan
2
"screen"
7 negative reviews mention this · 26% of all complaints
★★★★★ "I try to get logged in, the app then displays my name as if I'm recognised, but the screen flashes continuously between that and what looks like a web URI so the app is now COMPLETELY USELESS and I won't be going to Tony tomorrow evening af…" - Brian Maiden
3
"updated"
6 negative reviews mention this · 22% of all complaints
★★★★★ "Updated app this morning and it's absolutely unusable. Keeps flicking between the app and the desktop version right in front of my eyes. Was trying to book a table but won't bother." - Kim Cowan
4
"rewards"
5 negative reviews mention this · 19% of all complaints
★★★★★ "I've just updated the app, and now it struggles to load. It keeps flashing between 2 screens. The only way to stop it doing this is to keep tapping at the bottom of the screen near to the rewards icon. Even then it takes about 10-15 seconds…" - Peter Cunningham
5
"meal"
4 negative reviews mention this · 15% of all complaints
★★★★★ "l always enjoy a meal" - Linda Jowett
6
"between"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Updated app this morning and it's absolutely unusable. Keeps flicking between the app and the desktop version right in front of my eyes. Was trying to book a table but won't bother." - Kim Cowan
7
"trying"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Updated app this morning and it's absolutely unusable. Keeps flicking between the app and the desktop version right in front of my eyes. Was trying to book a table but won't bother." - Kim Cowan
8
"table"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Updated app this morning and it's absolutely unusable. Keeps flicking between the app and the desktop version right in front of my eyes. Was trying to book a table but won't bother." - Kim Cowan
9
"update"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Updated app this morning and it's absolutely unusable. Keeps flicking between the app and the desktop version right in front of my eyes. Was trying to book a table but won't bother." - Kim Cowan
10
"load"
3 negative reviews mention this · 11% of all complaints
★★★★★ "worked fine until last update. Now won't load properly. Screen goes blank when trying on Doogee N50. On Doogee S98 keeps blanking out time and menu and goes back to current date. Useless. Early June 26 updated and app refuses to work at hom…" - Dale Owen
11
"work"
3 negative reviews mention this · 11% of all complaints
★★★★★ "worked fine until last update. Now won't load properly. Screen goes blank when trying on Doogee N50. On Doogee S98 keeps blanking out time and menu and goes back to current date. Useless. Early June 26 updated and app refuses to work at hom…" - Dale Owen
12
"toby"
3 negative reviews mention this · 11% of all complaints
★★★★★ "worked fine until last update. Now won't load properly. Screen goes blank when trying on Doogee N50. On Doogee S98 keeps blanking out time and menu and goes back to current date. Useless. Early June 26 updated and app refuses to work at hom…" - Dale Owen
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Updated app this morning and it's absolutely unusable. Keeps flicking between the app and the desktop version right in front of my eyes. Was trying to book a table but won't bother.
I try to get logged in, the app then displays my name as if I'm recognised, but the screen flashes continuously between that and what looks like a web URI so the app is now COMPLETELY USELESS and I won't be going to Tony tomorrow evening after all...
broken so is harvester
keeps getting into a screen refresh loop on startup.
worked fine until last update. Now won't load properly. Screen goes blank when trying on Doogee N50. On Doogee S98 keeps blanking out time and menu and goes back to current date. Useless. Early June 26 updated and app refuses to work at home or in Toby carvery. Lost my whole account. Maybe time to go elsewhere. Grrrrrr...
I've just updated the app, and now it struggles to load. It keeps flashing between 2 screens. The only way to stop it doing this is to keep tapping at the bottom of the screen near to the rewards icon. Even then it takes about 10-15 seconds to hit it right. Can someone please fix this!
l always enjoy a meal
keeps going wrong
I've just updated now the screen just flashes on and off
since the recent update, I can't access my account details, just a blank screen, even after clearing cache and re-logging in
Faulty log in page since app recently updated. please fix.
Toby Carvery is a great dining experience. the App is absolutely rubbish, like it was designed by a web design student who doesn't know what Toby Carvery is and hasn't got a grip of web design yet.
Can't sign in to collect my rewards.
won't load waited ages
terrible app
cannot log in
trying to book a table get a bad gateway error message everytine i click book app no longer works opps something went wrong as it sopens
Updated app, didn't show homescreen. Finally appeared after a couple of hours, but lost all my rewards. Great!
I am registered with Toby but can never get any special offers
What an absolute joke,I took my mum too the Springfield carvey in Chelmsford and at the time tried too use my stamp rewards promotion,but instead of any discount or free meal was charged full price and lied too by staff. Food was dry and vegetables were dried out.7 April 1pm 2026.
I never get the discounts to work but until I tried website by browser it's works like it should so just the app is a waste of time 😂👍🏻
I have had this app for ages, and it has worked as expected, though not for any relevant benefits or discounts. Now, after an update, it no longer recognises my account and when I try to create a new account to register my purchase today, all I get is a message saying that my 'login failed and to 'try again later?
Stupid stamp rewards don't come through when they should. Then you have no time to use it by the time it does decide to come up. And you can't use more than one free meal reward on the same table. It's a reward that you pay for in the price you pay, and they basically steal it off you. Shame on you!
never lets me log in. hasn't for about 2 years I reckon.
not working correctly. 3rd visit should have a free meal and its not there. when opening app it says I have no wifi connection please retry so have to click the retry button to get the app to work. definitely some faults on this app atm. sort it out.
keeps crashing & asking me to log in all the time now. It used to be great !
might just be me but the app screen just keeps rolling. currently unusable. please fix thank you
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)