Review Insights · Google Play
Tokyo Disney Resort App
Oriental Land Co.,Ltd. · 9,547 ratings · ★ 1.7
1.7
★★★★★
9,547 ratings
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Top complaints - extracted from 88 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"slow"
22 negative reviews mention this · 25% of all complaints
★★★★★ "Surprisingly bad, extremely slow. Every time the app is backgrounded it takes 20-60 seconds to "load" again. You must order food through the app and it requires clicking through several slow loading pages. The map doesn't actually show you …" - Josh Bialkowski
2
"park"
18 negative reviews mention this · 20% of all complaints
★★★★★ "Needs a simple clear easy to see overview map of main sections of each park. Too complicated, needs simplifying." - Darren Merry
3
"experience"
14 negative reviews mention this · 16% of all complaints
★★★★★ "This app just hindered my experience of the park. It never let me buy the Disney Premiere Access because my app username had spaces, but now it won't lest me change my username. I have already lost an hour in the park trying to get it to wo…" - Aitana
4
"disney"
11 negative reviews mention this · 13% of all complaints
★★★★★ "The app is really not up to what you can expect from a park like Disneyland but also the park itself is not really worth it. Nothing works really well but just good enough. No offline mode and the park does not have wifi." - Arnaud Guillemot
5
"terrible"
11 negative reviews mention this · 13% of all complaints
★★★★★ "Honestly impressive how utterly useless and terrible this app is. Doesn't remember my ticket so I have to keep scanning it, rotates constantly for no reason, extremely difficult to actually locate things on the app that aren't attractions. …" - Raghav Paliwal
6
"phone"
11 negative reviews mention this · 13% of all complaints
★★★★★ "terrible slow app, you want to just throw away your phone" - Mauricio
7
"through"
10 negative reviews mention this · 11% of all complaints
★★★★★ "Surprisingly bad, extremely slow. Every time the app is backgrounded it takes 20-60 seconds to "load" again. You must order food through the app and it requires clicking through several slow loading pages. The map doesn't actually show you …" - Josh Bialkowski
8
"tickets"
9 negative reviews mention this · 10% of all complaints
★★★★★ "How can a company with billions make such a lousy app? It refused to let me bujy tickets on it, and of course finding the ticket counter is difficult. Awful!" - Jared Whitley
📋 All 88 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Needs a simple clear easy to see overview map of main sections of each park. Too complicated, needs simplifying.
How can a company with billions make such a lousy app? It refused to let me bujy tickets on it, and of course finding the ticket counter is difficult. Awful!
Surprisingly bad, extremely slow. Every time the app is backgrounded it takes 20-60 seconds to "load" again. You must order food through the app and it requires clicking through several slow loading pages. The map doesn't actually show you how to get from one place to another. You can't see wait times in list form, only on the map. Map tiles have to reload every time you change zoom level. There are five different places to make reservations for rides, shows, restaurants, etc.
Literally the worst UI UX.
This app just hindered my experience of the park. It never let me buy the Disney Premiere Access because my app username had spaces, but now it won't lest me change my username. I have already lost an hour in the park trying to get it to work. Tjis is just sad
awful UX. You'd think a company all about User Experience would focus on User Experience, but.....no.
Completely useless app, Disney should be better than this.
The app itself is fine, except when it crashes or flips the map around on you. the structure of the resorts organisation is awful. It fails to explain anything about the passes and then you get 1. Once it's been used, all the passes for the rest of the day are sold out already, unless you got to the park early enough to reserve a fast pass before 10am. TLDR the app is poorly constructed and even more poorly explained.
I booked my tickets same day as we were visiting the park and I was not given any warning about the park closing early
no e-ticket for special attraction tickets but DPA.
Awful app, difficult to use, confusing, no search function, and buggy GUI
They spent millions upon millions on their theme park but seemingly nothing on the app, which the entire experience is more or less dependent on. It's unbelievably slow, when you need to be quick booking and buying things before when it's all sold out! Shocking and frustrating. Pure corporate greed.
Honestly impressive how utterly useless and terrible this app is. Doesn't remember my ticket so I have to keep scanning it, rotates constantly for no reason, extremely difficult to actually locate things on the app that aren't attractions. Just a horrendously awful experience with 0 redeeming qualities.
CRASHES OVER AND OVER
I am absolutely shocked at how many problems my group of 24 students had with the English version of the app. I expect way better from Disney. There are too many issues to list in this review. They may need to scrap it and start from scratch.
terrible slow app, you want to just throw away your phone
Very bad app design. I met multiple people at Tokyo Disneyland and same review. No one able to find and navigate to rides.
el mapa es lo más molesto del mundo
VERY slow to load and work generally. Drains the battery and a bit buggy. Otherwise, helpful for the park navigatation. Takes a lot of patience.
just terrible, why is there a stupid animation every time you open the app, and what's the point of the skip button for it if it skips crucial loading of functions?? also just eats data and there isn't any free wifi throughout the resort. if I could give this 0 stars I would
Horrible. Couldn't make mobile payment. Asked many staff to help but not work.
App is painfully slow, so it is ridiculously troublesome whenever we need to pay for stuff. The map also keeps rotating while I am using it. The app is completely unusable. Please employ proper devs, UXDs, and PMs, and fire all of the current ones.
For such a large corporation, this app is disappointing in so many ways. Its very slow to load, I wish there was a search function to find certain rides or popcorn stands; instead you must painfully scroll through the list wasting more of your time. And if you exit the app to reply to a text message , be prepared to wait all over again! Hopefully the dev team is reading this.... id give this app a 0/5 stars if I could. Once we finish our visit, rest assured this app is headed to the rubbish bins
One of the worst apps I've ever used. The design and implementation is absolutely horrible. The page load errors waste a good deal of your day. The app is not intuitive and there are whole sections that add no value. They need a weekly user guide of how to use the app in the current state, as Disney keeps changing which fast passes, priority, DPA, 40th anniversary, "entry request" of the day they'll use. The map flips and rotates if you accidentally navigate too close to the neighboring park.
Get rid of that stupid loading screen, and the app is great. it's just draining battery for nothing
its impossible to reserve restaurant. very sad guests here. App consume alot of power and often need to retype information for restaurant booking etc.
overly complicated, terrible to navigate. rides become no longer available for booking or purchase. the monorail ride, you have to pay extra for. it is nickel and diming the customer to no end. it is sad the corporate attitude has taken over what was a creative experience.
This app is borderline unusable. I can't even buy tickets because it will not let me change the pronunciation of my name. I put it in the way they want it and it refuses to save and it will not let me buy tickets without it.
app crashes like 40 times just during the morning. it loads very very slow. worst app ever. they should spend more money and time to make it bug free instead of making the app load slower. paper map is probably better than this piece of app.
Park is good. But the wait time on most of the ride is 2 to 3 hours. Just wait wait and wait. You pay just to wait in the queue. They sell nearly 100 thousands ticket daily. Too much crowd. They must limit the daily number of people. Disappointing experience
worst park app globally. universal Japan's is so much better it was almost painful to visit this park afterwards. GPS is inaccurate and barely works. no wifi in the park (just the entrance) and bad connection all around so can't even rely on your mobile data. only "enjoyed" ordering food through this app and even that was a challenge
Horribly unoptimized, the app is extremely reliant on server-sided operations meaning you need network connections to use it. The mobile connectivity is very spotty and the park does not offer any free wifi other than at the park entrance, so basically using the app anywhere else is a crapshoot. Even with a working network connection expect very laggy and clunky operations as the app is just made poorly.
I feel ripped off, if you buy the tickets though another source, its impossible to buy the priority access tickets through the app, which youre prone to do as the app sucks. whoever decided to link your tickets by a qr code instead of by email, needs to stay as far away from any higher positions as possible. such incompetence needs to be studied. I should not have to carry around two phones to use this dogwater app.
feels like this app is desgined to be as unoptimised as possible so that your phone dies and you have to pay to use a charger at disney
complete junk, doesn't even start
so slow and cant book anything it crashes. ruins the experience
Essential app yet terrible functionality. Would be great if there was a planner or wishlist section so you can pre-plan the things you want to do and not drain battery and use excess data on the day (there is no park wifi). App is very slow to load and crashes.
server error always.... stupid app for a multinational company
I didn't even pass the login after multiple attempts over 2 months cos the code never arrived to my mailbox. it's infuriating and frustrating. what a poor start to our Disney adventure - and we haven't even stepped into the park yet 🤷🏻
lousy app, keep loading and can't sign in.
App errored out when ordering tickets. too bad the park forces you to buy the tickets through the app. I guess android users need to find a different theme park now.
TAKE A BATTERY BANK This app is a necessary for visiting the park however it will drain your battery by lunch if not sooner (Samsung Ultra 25+). Take a battery bank. The start up is slow and the initial screen has clouds that have a skip button but this doesn't make it any faster. if your phone goes flat it will ruin your Disney experience.
Super Slow and Pathetic customer experience. it seems developer never use himself before launching for customer as it's complex, require patience to use..
The worst experience was very lagging very misguiding. Automatically easy move on Disney land and Disney sea locations. very very very very worst selling too much ticket very ride have 2 hr , 3hr waiting time . I visited Disney 4 times in the last two years but still the pirates of the Caribbean ride are maintenance. Disney cheating everyone. I tried Disney premium access to the rides and shows also not available at the moment. why waste my entry ticket money in Disney management?
Absolutely rubbish app that totally detracts from the experience at the parks
the otp takes forever to receive can't even register 😔
The app doesn't work and just shows "Error" on start
slow, glitchy, and unreliable.
One of the most disgusting app I have ever seen.How this app is using in Japan I can't understand. It just wasting time by getting email verification code also.If opening the app is disgusting that means running the app is more and disgusting.plz try to update this...
2025 still an issue: If your phone has any English on it even if it's a contracted Japanese Cell Phone it will default to English with no option to change language and locks you out of most features. even if you live here as a permanent resident or citizen it will lock you out. Terrible design choice.
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Sentiment summary
14%
Positive (4-5★)
5%
Neutral (3★)
81%
Negative (1-2★)