Review Insights · Google Play
TopScan
TopDon HK · 1,200 ratings · ★ 3.0
3.0
★★★★★
1,200 ratings
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Top complaints - extracted from 63 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
24 negative reviews mention this · 38% of all complaints
★★★★★ "with other scan tools... the tool still works after the subscription has expired, just not able to update. with this JUNK once the subscription is expired you can't use the tool." - Doug Davidson
2
"year"
18 negative reviews mention this · 29% of all complaints
★★★★★ "constantly updating which takes WAY too long. Takes forever to do anything like read the vin. Then they have the balls to demand $50/year? GFY. UNINSTALL AND THROW AWAY. DON'T BUY! Also, Bing Bong shouldn't need your GPS to work. The vin te…" - Scott H
3
"bought"
12 negative reviews mention this · 19% of all complaints
★★★★★ "Terrible subscription scam bought it when they said you can use it for free and now they introduced a subscription . TOP SCAM" - ABob
4
"free"
12 negative reviews mention this · 19% of all complaints
★★★★★ "Terrible subscription scam bought it when they said you can use it for free and now they introduced a subscription . TOP SCAM" - ABob
5
"money"
11 negative reviews mention this · 17% of all complaints
★★★★★ "(absolutely amazing device)!! UNTIL!! your forced to pay for service on a device you already purchased otherwise you cant even clear your codes, even pos harbor freight scanners do their job without milking more money out of you . i wish i …" - JUSTIN GRATTO
6
"other"
10 negative reviews mention this · 16% of all complaints
★★★★★ "with other scan tools... the tool still works after the subscription has expired, just not able to update. with this JUNK once the subscription is expired you can't use the tool." - Doug Davidson
7
"update"
10 negative reviews mention this · 16% of all complaints
★★★★★ "with other scan tools... the tool still works after the subscription has expired, just not able to update. with this JUNK once the subscription is expired you can't use the tool." - Doug Davidson
8
"device"
10 negative reviews mention this · 16% of all complaints
★★★★★ "(absolutely amazing device)!! UNTIL!! your forced to pay for service on a device you already purchased otherwise you cant even clear your codes, even pos harbor freight scanners do their job without milking more money out of you . i wish i …" - JUSTIN GRATTO
9
"scanner"
9 negative reviews mention this · 14% of all complaints
★★★★★ "(absolutely amazing device)!! UNTIL!! your forced to pay for service on a device you already purchased otherwise you cant even clear your codes, even pos harbor freight scanners do their job without milking more money out of you . i wish i …" - JUSTIN GRATTO
10
"scam"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Terrible subscription scam bought it when they said you can use it for free and now they introduced a subscription . TOP SCAM" - ABob
11
"scan"
8 negative reviews mention this · 13% of all complaints
★★★★★ "constantly updating which takes WAY too long. Takes forever to do anything like read the vin. Then they have the balls to demand $50/year? GFY. UNINSTALL AND THROW AWAY. DON'T BUY! Also, Bing Bong shouldn't need your GPS to work. The vin te…" - Scott H
12
"software"
8 negative reviews mention this · 13% of all complaints
★★★★★ "first ever got the app did great, now i have trouble downloading the software needed and it does not auto update at all ever. Everytime I open it a week or two later i have to update it manually again and it takes forever if itll even start…" - NIGHTWOLFS SHADOW
📋 All 63 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
constantly updating which takes WAY too long. Takes forever to do anything like read the vin. Then they have the balls to demand $50/year? GFY. UNINSTALL AND THROW AWAY. DON'T BUY! Also, Bing Bong shouldn't need your GPS to work. The vin tells what country you're in. Nice try CCP. Time to go run a virus scan.
with other scan tools... the tool still works after the subscription has expired, just not able to update. with this JUNK once the subscription is expired you can't use the tool.
(absolutely amazing device)!! UNTIL!! your forced to pay for service on a device you already purchased otherwise you cant even clear your codes, even pos harbor freight scanners do their job without milking more money out of you . i wish i could say 5 stars but 4 of them got lost when i lost ability to do use my device in the most basic of mannors only 1 year after buying . i refuse to continue this money dump on a scanner i already purchased just to use it!
its slow and crash sometimes
Terrible subscription scam bought it when they said you can use it for free and now they introduced a subscription . TOP SCAM
I used it about twice within the past year. It's now asking me to renew at $129, which is more than what I paid for it. Ridiculous.
Useless, used under the old advertising that the app was free with the plug in. no longer free. as well as every other day the damn app needs an update to function. Avoid this app unless you want to pay
USELESS POS, after the 1 year subscription this thing is worthless.
Sorry, does not give a relevant repair code unless you pay more and upgrade. I will not trust a mandatory pay to upgrade and maybe receive a relevant item that really needs repair. Product carries to much of a gamble for the once a year DIYer.
worked for the first few months, now it cant connect to any vehicle
This app should rename its name to TopSCAM. When I bought it a year ago, its biggest selling point was no future subscription fee. Now it is asking $99 for annual subscription. what a scam! Now it becomes a useless paper weight!
scanner doesn't work I bought 2 n both doesn't work after 2-6 months customer support don't help
Recommend by fellow mechanics, after using it, I wonder why? It's only another gimmick to milk your wallet. Not for the DIY mechanics where you can't recover the constant "pay in" just another gimmick that will get tossed out. Better option buy a scan tool, most have the cost to update, but TopScam is predatory. By the time I need it in my DIY situation it needs multiple updates taking a very long time. Then you realize your subscription is over, time to pay up. Buy a Harbor Freight tool
latest update made the app stock on loading.
garbage. now requires a subscription to use the device.
I have been delivering mobile software since about 2009 as a product manager. I've been doing device connectivity since about 1989 as a software/hardware engineer. I have never seen a worse user experience in my entire life. The whole activation process to protect the business model is getting in the way of people actually getting to their 1st win. It's so confusing of what I have to do, even if I'm willing to pay I don't know how because the system doesn't really tell me. Not worth the money!
works good for som funktion but practaclu usless if u dont pay for it if u dont wont preskription u should defently avoid
sucks
very flaky - bought the reader for $80 and it does not connect to a Rav 4 from 2017????
Always bumping into the secure gateway unlocking otherwise it's good. to anser topdon's answer we know what is secure gate is and we have paid subscription at AutoAuth topdon scanner is is also added to subscription still bumps into it.
junk pure junk all they want you to do is buy every little update. It would be nice to know that before you buy. Still junk a $50 from harbor freight can do more than topscan.
When I bought the scanner, it said free lifetime updates and said nothing about a subscription. How are you going to charge more for a subscription than what I bought the scanner for? What a joke.
garbage app use a different app
every time I try and use this damn thing it needs half an hour to update i just need it to read codes. your subscription is way to steep to for an app thats slow and hard to navigate quickly.
was an amazing tool, up till the subscription update. didn't need one when I first bought it making it handy as I only use it 2 a year if a code shows up so I can fix it myself now its restricted by subscription. not worth paying it if I only use it once in a while to make sure my personal vehicles are OK. Not to mention the miss count on you free trials. used it once knowing I had 4 more free connections, now says i have 2 left. then it disconected during testing no more free trials.NOTWORTHIT!
is 100 dollars for subscription after I want my money back I read went I Buy it that said Free update that's ridiculously is too much charges
I didn't read the description carefully enough to see the part about the subscription fee. It's there, but I think it's corporate greed. Yeah I get keeping the compatibility, and the progressiveness, whatever that means, and that's fine. I get that you have to pay people to do that work, but there should be an option to not get the updates. The fact that you brick it if we don't pay is just wrong. We should at least be able to read codes, that doesn't cost you anything. 1/10-Would not recommend.
upgraded my phone and can not get it to link to new phone
Not worth it. purchase of device didn't state that the software would also have to be paid for separately. Paid for the device which requires the software. software was free for a while, but now required to pay extra to continue using the software which is required to use the device. Should be a package deal. Top scan device and software not worth it.
should of done my research, this is a subscription based scan tool, it does work decent but I also have used some that were way easier to use and not a pos money hungry company. personally I would recommend finding a better scantool as there are plenty of other options.
scam, subscription after a year
only bought the thing because the site advertized one manufacturer/one vehicle software pro features for life. used it 2 or three times and a year later when I really need it for major repairs its asking for resuscribe at 99 dollars for one year. and more over I paid for the device and for a what I beleives to be the lifetime honda software. so now im out 200 bucks and dead in the water trying to compleat my repairs even with the 3 trial days. wrote to support no reply.
not useful
Bought this a little over a year ago. Came highly recommended. I really liked using it especially since its bidirectional. used it at least a dozen times. Needed it here recently and it now requires a subscription! I specifically got it because it was advertised to not need one. Everyone I spoke to didn't need one. Now you have to pay $129 per year to do anything more than the extreme basics. A free scan at Autozone will give you more. Its cheaper to just buy a new one! Will not recommend.
. i just had to service a VW on the side of the road with no Wifi connection just my phone and the app decided that the one week earlier installed VW database needed to be updated, so i had to download 5GB of data through my slow mobile connection, what a waste of time. the company put zero thoughts in making this a practical app, no option to delay a update. Edit: the response from the manufacturer below speaks for itself, its the users fault not to check if any of the databases require update
DO NOT USE! This has become a scam app. I used to use it to fault find my vehicle and now out of nowhere tries to force you to subscribe for an extortionate rate of 129.99 for a year of use. reply: When I bought my topdon scanner (scammer) it wasn't under a subscription model at all, it wasn't that I was in a 1year free trial. You changed it after id bought the product and started using it. I've now got to pay a subscription to you, or I have an expensive door stop.
Very bad experience, Scammers. They have locked all the necessary options. You can’t delete or write values (for example, injector serial numbers after replacement) unless you pay extra to get access. After one year, they locked all options again and required a payment of €50 to regain access. They only provide basic error-reading functions, which any other device can do often better and for around €10 for lifetime access.
Horrible I spent money on the device was able to use it and then suddenly my GM package expired and they want a subscription to be able to run simple Diagnostics when there's other three options this makes no sense talk about greedy greedy and greedy
Used it to effect to fix issues I had earlier in the year, now requires a subscription randomly. No warning, just took away all the functionality. This is now a scam. Edit for response: Not the point. I got this as a gift from a family member since I do my own vehicle maintenance when I can. A subscription is quite predatory when there was ZERO WARNING. I had an engine code come on so I popped it in only to be told functionality was removed?
Don't subscribe to this it's impossible to cancel .
don't waste your money there is a subscription fee every year to use something you own
subscription seriously, I bought this Bluetooth talked on OBD tool and it was working great I had to use it today and lo and behold they now want to subscription for anything beyond extremely basic features. not sure why I paid so much money for a tool that they started removing features from when I could have just bought a cheaper tool that didn't require a subscription. screw this subscription BS I wouldn't have bought this had I have known they would change to a subscription. I do not recomm
this is the worst ob2 scanner I've used. You're better off going to autozone and getting them to do it for free than this scanner. 1.not all vehicles are up there. (mx5 2016) 2.the memory system is trash I had to put in my vin number Every time I used it.( a lot of time cause it doesn't always connect this first few times. 3. updates out the butt yet still not 2016 and up for my model. 4. scanner freezin in performance monitoring 5. NOW you put a paywall on features... go to AUTOZONE
SCAM! DO NOT GIVE MONEY!!! Tried to subscribe in order to access diagnostics. Payment was taken from the play store but app refused to acknowledge it!!! SCAM, plain and simple. Never buying anything topdon ever again.
SCAM. Buy the device for £70 and expect it to be lifelong? wrong. after 12 months it EXPIRES and demands £50/year rolling subscription. it will scan, but it won't let you delete errors codes (DTC) and it's basically useless. App also hijack Bluetooth pairing process, so you WILL have issues with for example Victron Connect App. Don't buy and tell your mates to steer clear of this dog's muck
what a scam. I bought this on Amazon over a year ago used it last when my check engine light was on. now a year later they want $129. Are you kidding me. I will be going to habor freight buying there cheepest scanner. I should have done in the very beginning im so disappointed in your product n software.
can't figure out how to cancel auto renew
they are implementing a pay wall after ive had this product for a little bit
Really disappointed after purchasing the scanner, i never expected that its software used for diagnosis has to expire and costing even more money! Was the software not supposed to be free? Shame
really poor and a bit of a scam . bought it last year for £70 & used it properly twice went to use it today as engine light on again and guess what it's now asking for a subscription to do a simple task that most free ones do. stay clear of it as it's a con and all the YouTubers who where pushing it should hold their heads in shame. I will not buy anything from topdon again and I will tell people in the trade to avoid them.
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Sentiment summary
48%
Positive (4-5★)
5%
Neutral (3★)
47%
Negative (1-2★)