Review Insights · Google Play
Total Wine & More
Total Wine & More · 21,840 ratings · ★ 4.6
4.6
★★★★★
21,840 ratings
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Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"terrible"
3 negative reviews mention this · 23% of all complaints
★★★★★ "App is still terrible on Android slow and really clunky" - Michael Lubrano
2
"order"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Your website is terrible Have to verify everything 3 or 4 times I've been ordering for years but your check out is horrible." - karen bisek
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
can't get it done!!
App is still terrible on Android slow and really clunky
For some reason the app won't let me log into my account.
Your website is terrible Have to verify everything 3 or 4 times I've been ordering for years but your check out is horrible.
app does not let you order with shipping fulfillment, which is of course completely stupid
it is not working at all!!
Frequently freezes up.
Never got it to work. Reinstalled number of times. Can't even pass through the login point. The wheel keeps spinning, then asks again to verify if I sm not a bot.
great store, terrible app. Press and hold to prove that I'm a human and then do it again and again and again....
Cant get past the HUMAN CHECK. I press and hold until the check mark and then the human check screen goes away but comes back again immediately.
The app is very, very slow and always has been "for me"! It takes over 30 minutes to order 5 items.. Please let me know if there is a solution?
Store rarely has deals on items I order. And if the do It makes you have to search for them..The app lists the items I order why can't they just apply the coupons to items already in my favorites? AAAnd no free shipping! Regardless of the offer total and mine is usually over $100 ! unless your ordering freaking wines. smh
I signed up, but every time I make a purchase, I dont get rewards credit. I tried submit my receipt and got an invalid message with no explanation. I'm so frustrated!
Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)