Review Insights · Google Play
Toyoko INN App
東横INN · 6,336 ratings · ★ 3.7
3.7
★★★★★
6,336 ratings
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Top complaints - extracted from 16 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cannot"
4 negative reviews mention this · 25% of all complaints
★★★★★ "cannot open! even re-install. always say cache and after clean it, still cannot open. improve your APP, please!" - A Google user
📋 All 16 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
最初、画面が表示されなかった致命的エラーは改善されましたが、ものすごく使いにくい。以前はweb等では東京などホテルが複数ある地域で、日付や客室タイプ、人数等を指定したら複数のホテルを一覧にして空室を探せたのに、このアプリではいちいちホテルを指定して検索を繰り返さないといけません。 どなたが設計したのか知りませんが、テストすらしていないのでしょう。素人以下の設計です。
There is no way you can change the language of the app. Language preference is a very basic feature which almost all apps should have which is missing in this app. Very frustrating indeed!
Ugly download
bad crash every time
cannot open! even re-install. always say cache and after clean it, still cannot open. improve your APP, please!
It's not working except allowing you to show your membership card. Very disappointing!
Crash frequently and cannot recovered. Need to uninstall then reinstall
Great hotel Worst app
It crashes even though I uninstalled and reinstalled it. ホームからオープンしないで, 結局アドレス入力せねばなりませんでした。
Direct error when log in and exit without log out. Have to clear cached files and log in again.
OSの言語設定を英語にしていると、エラーがでて操作できなくなります。
Cannot use
Cannot nse, shows net::ERR_TOO_MANY_REDIRECT
Apps with problem login for quite some time already with my new phone but
till today nobody fix it ???
till today nobody fix it ???
ログインできない
Only Japanese
Sentiment summary
63%
Positive (4-5★)
17%
Neutral (3★)
21%
Negative (1-2★)