Review Insights · Google Play
Toyota
Toyota Motor North America, Inc. · 152,807 ratings · ★ 4.7
4.7
★★★★★
152,807 ratings
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Top complaints - extracted from 61 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"doesn"
12 negative reviews mention this · 20% of all complaints
★★★★★ "App doesn't update charge status even after refreshing in the Status menu. Best workaround is to clear storage and sign out and re-sign in. Pretty annoying." - Adam Kropff
2
"update"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Latest app update eliminated display of data for odometer mileage and tire pressures. Those data were included for 2-1/4 years after car purchase and I assumed they were included in the price of the car. The app is now nothing but a marketi…" - Robert Krause
3
"work"
9 negative reviews mention this · 15% of all complaints
★★★★★ "App doesn't update charge status even after refreshing in the Status menu. Best workaround is to clear storage and sign out and re-sign in. Pretty annoying." - Adam Kropff
4
"toyota"
7 negative reviews mention this · 11% of all complaints
★★★★★ "I hate the fact that I cannot get rid of the streaming services (which I do not use!) from the dashboard interface nor can I figure out how to get rid of the news services (which I also do not use) from that interface. I don't care that Toy…" - Grampa Joe Nowosielski
5
"vehicle"
7 negative reviews mention this · 11% of all complaints
★★★★★ "This app should be free just like the apps for Ford, Dodge and Chevy are. Toyota is the more expensive vehicle on the market and they want us to pay for remote start app ridiculous and Toyota should be ashamed" - Matt Dagelman
📋 All 61 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
drinks your phone battery while off screen. I have to force stop it when not using it.
Incredibly slow. Takes maybe an entire minute just to start the app. Constantly says the app isn't responding.
I hate the fact that I cannot get rid of the streaming services (which I do not use!) from the dashboard interface nor can I figure out how to get rid of the news services (which I also do not use) from that interface. I don't care that Toyota makes money from these subscriptions. Help, Toyota!!!!!! Latest change to require Samsung screen lock password is arrogant. Final choices for security should be in the user's hands...not forced by the ALL WISE Toyota Corp.
This app should be free just like the apps for Ford, Dodge and Chevy are. Toyota is the more expensive vehicle on the market and they want us to pay for remote start app ridiculous and Toyota should be ashamed
Latest app update eliminated display of data for odometer mileage and tire pressures. Those data were included for 2-1/4 years after car purchase and I assumed they were included in the price of the car. The app is now nothing but a marketing scheme for features and services.
wont allow set up on hylander.
all good
need a pin ???
I have been enjoying the app but since the last update the app keeps closing when ever I click on anything.
App doesn't update charge status even after refreshing in the Status menu. Best workaround is to clear storage and sign out and re-sign in. Pretty annoying.
you pay a monthly fee and spend a big part of the month not being able to use it. it will tell you the doors are unlocked but wont let you lock the doors will say unable to do command also with starting the vechile it will say they the same thing.
garbage will not connect to 2016
Just purchased a new 2026 Rav4. Sadly this app is a disappointment. The app seemed to work for a few days. I updated to version 3.3.0 on a Google Pixel 7 and now the app says it's not compatible. I'm using Android 16 OS.
(2020 Corolla) this was the app that was supposed to replace the entune app suite, their proprietary softwareeant to mimic Android Auto, that included scout GPS. The problem: this app has nothing navigation related, and appears to only exist to tell you about scheduled maintenance and to remote start/unlock your car. Mine has none of those features. This app is useless, and the car does not recognize Android Auto. So both suck.
For the last several months the app has been totally unreliable. Sometimes it opens right up, other times it doesn't. Many times it has to be uninstalled and reinstalled and often that doesn't help. App used to be totally reliable but now it's all but useless on the watch. Very simple to tap watch to use features instead of pulling out my phone. Since it doesn't work there is no need for it on a watch.
because it doesn't let me start my vehicle from my phone
dosnt seem to want to stay connected to my truck
cannot change charge limit from within the app uses too much battery
Lots of issues with front defrost not working and no quick actions anymore. It would be great if we can get climate profiles when the weather is cold some days and hot other days. Without manually changing the one climate profile every time.
totally frustrating. I don't even know why I have to sign on to it but my car keeps telling me that I have to update something
I'm paying for an app that only works when it wants. 95% of the time, it will not allow me to log in. Also, before the app would track and log routes my vehicle went. Now, it doesn't do it.
absolutely hate the app and toyota. doesnt let you make a payment on your payments due date. you also cant pay your bill on the weekends. never going with toyota again
The app is horrible, the remote lock stopped working and forget about using the digital key. it works for maybe half a dozen times then stops working, despite reinstalling it several times. and the service schedule doesn't reflect actual appointments. for a company with a good brand they skimp on the app, which is bad considering they are pushing heavily on drivers to use it. you get 1 year free trial then its a pay to use feature. well considering all the glitches I won't be subscribing.
pleeeease update your app, all the other car apps are great except yours. it's slow and most of the time doesn't even work. why am I paying for something that doesn't work?
It is no longer compatible with my phone so it is totally useless for me.
No longer works on any smartwatch I own. (Ticwatch Enduro or Samsung Galaxy watch Ultra)
Charge state does not update, right now it says "pull to refresh" but still had data from 5 hours ago
it just works about 20% of the time
installed update and it doesn't open now
I have not used the app because I only need the starter app. Disappointed I should have gone with Ford they do not charge for the use of their app. Key fob starter should have a longer range. Toyota is not paying attention to their customers needs. Too bad, would be the perfect car in my my needs.
can not get to am app?
why did this stupid app keep crashing???
when I open the app, everything is white. It's the first time I download it
the app won't accept my password even though I know it's correct. Forget about emailing for support no one responds...
terrible app. can't access it.
This app is awful. Toyotas apparently do not integrate with any Smart systems such as SmartThings, IFTTT, or even Google Home leaving your vehicle essentially dumb. The app itself has limitations such as an inability to disable reminders about the door being unlocked even when it's in your garage, and several prominently placed venues that most users will never need.
extremely slow and glitchy...Toyota has to do better.
won't let me add my vehicle
no matter what I do, I cannot get this after work. I've cleared the cache. I've unstalled it. I've updated it. I've done literally everything and it will not work
Brand new 4 days old doesn't work. Come on, toyota you can do better than that.
worst app doesn't work. DO NOT BUY I HATE THIS APP! Customer support is clueless!
Horrible and buggy. makes me want to leave my nearly 30 year loyalty with the brand. Tried to opt out of them selling my info and 2 days later they sent an email confirming my opt-IN and now I can't get signed In to the app to try to change it again it took nearly an hour to change privacy settings, jumping through all of the hoops and I still only have 1 confirmation, albeit the wrong confirmation, of the 4 I submitted.
Worst app in existence. It lags, buttons don't register, app doesn't want to open half the time, trying to sign in can be impossible (it'll just keep trying to send you verification texts but never accepts the code even when right), screen now loves to go blank and nothing you do will fix it. I wish negative stars were a thing.
bad does not work.
AGAIN, latest update, once again, has info from one vehicle stuck on all vehicles. every update messes up information. Every single time.
I OWN a 2014 RAV - This app is Completely Worthless - I honestly don't know what exactly the purpose of this app is. it is definitely not useful whatsoever!
not helpful
make this app to control climate on my 26 Tundra..like my wife's 25 Landcruiser!!
The apps hangs too much. it open so late always.
Broke what worked before. the latest update no longer shows door status, mileage, tire pressure, etc. If I had known the update was so horrible, I would not have updated.
+ 11 more in the clipboard copy
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)