Review Insights · Google Play
TransUnion HK Credit Report
TransUnion Ltd · 1,112 ratings · ★ 2.9
2.9
★★★★★
1,112 ratings
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Top complaints - extracted from 67 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Fail scanning frame, just registration seems like fraud since it never works." - Chester Castro
2
"access"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Don't give the app permission to access your device" - Soheyl
📋 All 67 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
this app is ridiculously unfriendly keep restarting!!!
worst. the id recognition was worst. tried 8 times. suceeded. then OTP the password sent 8 times. still failed. i gave up.
Fail scanning frame, just registration seems like fraud since it never works.
I am not finding it easy to download the app
ID scanned millions times still cannot be captured
not good
After swiping the 3 pages - there is nowhere I can click to register! Hellooooo.
This model is NOT customer friendly I have tried consistently to erase a false report to no avail
not good app
stupid app rotate right rotate left then you proceed saying scanning time out
This is not official TransUnion Nipashe app. It's a scam.
Very useless app indeed 😭
Impossible to use, the app, has glitch
Couldn't get the HKID Scan to work despite many attempts. Frustrating waste of time.
Worst app ever I used. It makes life so difficult to create an account. After scanning hkid, after 10 to 15 attempts, it says authorizing. But the authorizing process never ends. Again, back from start.
Fake app
is Suck...
Don't give the app permission to access your device
Tried thousand time to create an account. Useless app!
cannot register, bugged video
The mobile version should be the same since I have the web version, which works well. However, I don't live in HK, so why does this app speak Chinese? Also, when you press English, this annoying rotating object is stuck, which reminds you of when one tries to start an outboard motor.
REGISTRATION ISSUES
Its stuck in the rotational 3 pages, get your phone nbr, HKID ready, and two more pages Saver subscription, credit monitoring. Then you cannot get out of these 3 pages
Won't even let you put in your full mobile number to register LOL
Why do you need access to my mic and photos?
I don't use this app
always failed register. suppose make it easy.
Use to work great but absolutely shockingly awful registration
U even. Trtt rt you you are a Re e NC is e NC. Nngyr
terrible apps
It won't work
Just bad can't even register mobile
I can't even create an account on this app.
無法註冊
A lot of incorrect info in your report. Hard to remove inaccuracies.
Those useless HK app ID scanner never work. Immediately uninstalled.
Waste
This is a travesty of an app... They are selling your own data back to you... We used to be able to retrieve reports without subscription...
why should it be this difficult to scan the HKID card? Even after successfully scanning it after 10+ attempts, the "intelligent character recognition" of my name is wrong, and I am not able to then change it back myself. Absolute trash app
This app is probably my worst experiment on Android. It's been 3 weeks since I tried to make an account. As soon as it reached the HKID scanning process, without even letting you do anything, the app crashed. I've uninstalled and reinstalled it several times, each time the same issue happened. I've tried it several times on my Xiaomi 12S Ultra.
Cant even recognize the id
Facial verification doesn't work. No one actually test the app? Signup is hopeless
完全註冊唔到，個身份證認證永遠都話你距離太遠。
Terrible. Requesting access to media files and microphone.
Why access to media ? Only Hong Kong numbers ???? Uninstalled
Unable to login
Support is horrible. First tier couldn't provide adequate support. Transfered to manager, where after 30 seconds proceeded to hang up on me. Me asking about my account suspension after suspicious 1 log attempt.
Face recognition doesn't work what a wasteoftime
Whats the point of the app?
Intrusive
+ 17 more in the clipboard copy
Sentiment summary
50%
Positive (4-5★)
0%
Neutral (3★)
50%
Negative (1-2★)