Review Insights · Google Play
TravelPirates
HolidayPirates · 60,414 ratings · ★ 4.0
4.0
★★★★★
60,414 ratings
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Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"deals"
9 negative reviews mention this · 24% of all complaints
★★★★★ "When I saw the new update, I thought they went back to the old interface where you just needed to scroll down to see daily deals. However, they just added another widget 'For You' where you have to scroll horizontally through another 100 ca…" - B
2
"useless"
6 negative reviews mention this · 16% of all complaints
★★★★★ "useless app as can't confirm anything ad phone home button is in the way" - Colin Shaw
3
"holiday"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Unless you live in London or far South then the app is pointless.. There was a holiday to Egypt advertised for £240 .. I put in ANY northern airport and the price just about doubled." - Keith Alston
4
"update"
4 negative reviews mention this · 11% of all complaints
★★★★★ "When I saw the new update, I thought they went back to the old interface where you just needed to scroll down to see daily deals. However, they just added another widget 'For You' where you have to scroll horizontally through another 100 ca…" - B
5
"through"
4 negative reviews mention this · 11% of all complaints
★★★★★ "When I saw the new update, I thought they went back to the old interface where you just needed to scroll down to see daily deals. However, they just added another widget 'For You' where you have to scroll horizontally through another 100 ca…" - B
6
"search"
4 negative reviews mention this · 11% of all complaints
★★★★★ "the original way the app was needs to return. this gets worse every time. trying to look for or search for anything is ab absolute shambles. constant updates that only remove useful features and make it more obscure and difficult to use. wh…" - Simon Boyle
7
"anything"
4 negative reviews mention this · 11% of all complaints
★★★★★ "the original way the app was needs to return. this gets worse every time. trying to look for or search for anything is ab absolute shambles. constant updates that only remove useful features and make it more obscure and difficult to use. wh…" - Simon Boyle
8
"filter"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Really frustrating app to use. There are some good deals to be had, but as soon as I try to filter them they vanish. No matter what filters I do or do not use i land on a page saying there are no deals with my selected criteria. Even if I d…" - Esther Howie
9
"deal"
4 negative reviews mention this · 11% of all complaints
★★★★★ "When I saw the new update, I thought they went back to the old interface where you just needed to scroll down to see daily deals. However, they just added another widget 'For You' where you have to scroll horizontally through another 100 ca…" - B
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Could you consider de-linking language and country? I'm in Switzerland but you've assumed that all Swiss are German speakers (there are 4 national languages, of which 3 are official: German, French and Italian). I don't want to have to use the UK app for English or the France app for French, especially given the different (and irrelevant) currencies. How about "choose country" and "choose language"? Thanks for considering it.
the original way the app was needs to return. this gets worse every time. trying to look for or search for anything is ab absolute shambles. constant updates that only remove useful features and make it more obscure and difficult to use. who the hell makes these decisions 👍
useless app as can't confirm anything ad phone home button is in the way
it's showing you deals that have already gone totally rubbish
Update is useless, shows three new things to click but won't let me scroll down to tick the last. Shambles now once a great app.
Good luck trying to create an account.
Really frustrating app to use. There are some good deals to be had, but as soon as I try to filter them they vanish. No matter what filters I do or do not use i land on a page saying there are no deals with my selected criteria. Even if I don't use any criteria or I use the exact criteria to find one of the deals on the main page...
Was using every day. But now it's Shockingly bad since the latest update around a month ago. Have to filter everytime you open. click on a deal and it goes back to the top. Given up using this and if not fixed will be deleting Now deleted as search function states 11000 deals and none found. Now a useless app.
Only good for 2 people sharing, no way to filter by solo travelling even though that is listed as a preference.
it's just an app that has links to all the official travel agents...so you have to sign up to many many web sites...plus prices are fictitious as when you actually get to the web site it's inflated prices.....very poor.
Terrible. Every notification of a deal is only ever London. Not wasting my time going through every deal to find something remotely northern
was a great app all the new deals in one place now it's messy can't found anything
all in foreign language!! Unusab le
Very poor to search in the app. Couldn't tailor it to my requirements
Nothing good to see and a lot of expired destinations or blackouts then a lot of stuff outside of the United States. Uninstalling now
Leider führt mich das Angebot beim Anklicken nicht zum beworbenen Deal, sondern zu einem überteuerten Angebot. Möglicherweise liegt hier ein technischer Fehler in der App vor.
Terrible. Impossible to navigate, leads you through multiple steps to other sites only to tell you there's nothing available. Very ry difficult to specify destinations.
All fake.. I travel quarter of the price that you have
Rubbish. Holiday displayed was departing 2023 also none anywhere near my search country ? A joke
Recent update has ruined app, nothing displays information, just emoji and pictures, no text. Useless now .
The flights it shows are not there when you click the link.
Useless, half the deals I went online to the various other websites and got better deals. A app for people with money to burn who can't be bothered to spend a extra 10 mins booking there holiday.
I fully paid for the holiday, means hotel and flight, but couple days before my departure, airline cancel my flight and I had to cancel the whole holiday. For the flight I did get 40% refund but for hotel 0%. And they even sent my a message, we hope you enjoyed your holiday!!!
only other destinations, you don't have what i need
Forces you to use the language of the chosen origin market. Ignores filters for trips. Sends you to kayak with wrong dates and double the offer price for flights.
I can't filter it to my city
Can't see Advanced monthly
It's not support Egypt
Unless you live in London or far South then the app is pointless.. There was a holiday to Egypt advertised for £240 .. I put in ANY northern airport and the price just about doubled.
When I saw the new update, I thought they went back to the old interface where you just needed to scroll down to see daily deals. However, they just added another widget 'For You' where you have to scroll horizontally through another 100 category widgets. There are too many widgets, so you miss deals. I started using the website instead because at least that's the old interface: simple, less busy, and clunky plus you can catch the daily uploads even if you miss going on the site for a week!
Edit 23 jul 2025: the older version was much easier to scroll...just down. Now its 10 different catagories, which you must side scroll. annoying as hell
issues with app freezing
This new layout is awful. Puts old deals at the front and makes you have to shuffle through it for new deals which get lost. PLEASE change it back.
The deals are great but the app is useless. You can't favourite anything, no heart even when logged in and as soon as you go back from looking at a deal it goes right back to the start of the list. Also does not have even ⅓ of the deals available on the website.
Trying to add a holiday to favourites takes you back to searching for holidays.
App used to be a lot better when the prices came up on the calendar. I'm pretty flexible with time off work so was ideal for choosing really good deals on flights. Made the app stand out from the others but now there's no benefits - may as well use Skyscanner
The app itself is ok, but I could not find a single offering that sounded enticing. Not a single one! Hence I uninstalled.
Dont use if you like to travel alone. Sends offer for say 50% off - only £250 you follow link, change settings to one and it says offer only for couples so its now £500, then it charged you double becase hotel policy is to always charge single people double, so now it's £1000. And that's with the settings set to solo travel which is clearly completely ignored
Sentiment summary
72%
Positive (4-5★)
9%
Neutral (3★)
19%
Negative (1-2★)